3 guest service agent jobs found

Undertaking front desk service duties. Administering check-in and check-outs. Assigning rooms and issuing keys. Processing guest payments and managing bills. Coordinating with porters, concierge, kitchen staff and housekeeping. Acting as a central source of information for guests during their stay. Resolving problems and dealing with conflict or tension with disappointed guests. Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

JOB DESCRIPTIONS: Manage the daily room rates effectively to maximize the yield. Recommend short and long term action plans to achieve or exceed sales targets with Sales & Marketing Executive. Following up on new business opportunities and maintaining a working relationship with clients. Planning and preparing presentations for sales leads and communicating new product developments to prospective clients. Manage the marketing expensiture effectively. Recommend suitable marketing activities to enhance the resort image and brand name. Maintain a good relationship with supporting agents, including OTAs, as weel as established corporate companies. Provide excellent and warmth service to all guests with a genuine smile.    REQUIREMENTS: More than 3 years of relevant work experience required for this role. Excellent leadership, interpersonal and communication skills. Committed to delivering high levels of customer service....

As a room division manager, your primary responsibility is to oversee the front office and housekeeping departments, ensuring the efficient operation of guest services, room accommodations, and housekeeping services. With strong leadership skills, strategic vision, and a commitment to excellence, you lead a team of staff members in delivering exceptional guest experiences, maintaining high standards of cleanliness and comfort, and maximizing revenue opportunities within the room division. Duties and responsibilities Front office management Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery. Reservation management Oversee the reservation, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels....