17 guest service agent jobs found

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. And, we strongly believe that our Team Members are more than just “employees”. Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual. Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...

Summary of Job: Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. Requirements: Must be able to understand and speak English well Pleasant personality and well-groomed Can interact and communicate well with others Able to work on shifts, during week-ends and on Public Holidays Must be Malaysian Please submit resume with recent passport sized photo

·           Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. ·           Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. ·           Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ·           Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. ·           Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. ·           Greet customers immediately with a...

To maintain an atmosphere of tranquillity at the Front Desk. To attend to all guests who approach the front desk, immediately, cordially, and with a smile. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To enter all guests folios into the computer immediately and accurately. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid out the proper reservations form. To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order. To have a sound knowledge of the company’s Marketing Programmes. To keep the daily Log Book up-to-date.

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

Front Office Operation Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests’ complaints and comments tactfully and efficiently Handling guests’ mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

To attend to Guests' arrival by assisting with registration and by explaining the Hotel's facilities and services and by allocating rooms as booked . To allocate accommodation to Guests as booked and to ensure it is suitable for them.

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs,...

Responsibilities: Manage and assist day to day Front Office operation smoothly and systematically, eg. check-in / check-out / cashiering and etc. Able to handle general administration and prepare daily, weekly and monthly report of the Front Office Department. Handles phone calls, reservation's email and OTA bookings. Manages and motivates the Front Office team in order to provide a high standard of service to hotel guests. Ensure consistent compliance of hotel standard of operating. Ensure delivery of quality customer service at any time. Able to multitask and well verse in reservation process. Willing to work on shifts, weekends and public holidays. Requirements: Minimum 1 year working experience of similar capacity in Front Office Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.) Pleasant personality and friendly Proficiency in PMS and MS Office Knowledge in using...

As a Sales Executive, you will be responsible for optimizing hotel revenues by actively promoting and selling the facilities and services offered by the hotel, in accordance with the policies and procedures set by the Hotel Manager. You will be required to implement all sales activities specific to your area of responsibility, and work collaboratively with other departments to achieve sales targets and goals. Your role will involve developing and maintaining strong relationships with clients, identifying new business opportunities, negotiating contracts, and ensuring the highest level of customer satisfaction. Ultimately, your goal will be to increase revenue and profitability for the hotel by delivering exceptional sales performance. 1.     Optimizes hotel revenues by taking any opportunity to sell hotel facilities and services. 2.     Minimizes expenses of office supplies and vehicles by using modern communication technologies and handles office equipment and...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room ratesbased on the selling tactics of the hotel. Prepares letters of confirmation. Communicatesreservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservationsand no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancyforecasts....

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation....

-Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) -Greet and welcome guests -Answer questions and address complaints -Answer all incoming calls and redirect them or keep messages -Receive letters, packages etc. and distribute them -Prepare outgoing mail by drafting correspondence, securing parcels etc. -Check, sort and forward emails -Monitor office supplies and place orders when necessary -Keep updated records and files -Monitor office expenses and costs -Take up other duties as assigned (travel arrangements, schedules etc.) Requirements -Proven experience as front desk representative, agent or relevant position -Familiarity with office machines (e.g. fax, printer etc.) -Knowledge of office management and basic bookkeeping -Proficient in English (oral and written) -Excellent knowledge of MS Office (especially Excel and Word) -Strong communication and people skills -Good organizational and multi-tasking abilities -Problem-solving skills...

  1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.   2.    Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.   3.    To maintain effective communication within department as well as other department through daily briefing and regular meetings. 4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.   5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.   6.     To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.   7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.   8.    To...