7 guest service agent jobs found

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

To attend to Guests' arrival by assisting with registration and by explaining the Hotel's facilities and services and by allocating rooms as booked . To allocate accommodation to Guests as booked and to ensure it is suitable for them.

JOB RESPONSIBILITIES:  Maintain a friendly, neat and pleasant image at all times. Provides courteous services to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries. Sells, registers and assigns rooms to in-coming guests, ensure that registration cards are properly filled up. Check-out departing guests based on the established procedures. Informs other departments and outlets of arrivals, room changes, check-outs and special arrangements. Completes all follow-up procedures after every check-in. Pre-register VIP guests as soon as possible before 9.00 a.m. Records in the log book any unusual happenings and all important matters for follow up. Handles guest mails, faxes, parcels, messages etc. Establish identity of guests before handling out the mails, faxes etc. Keeps a record of all incoming mails, faxes and messages. Checks mails in the holding racks for every new arrival. Check all the functions/events going on in the...

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

Implement vehicle and personnel, movement/control and politely checks their persons and effects to ensure that no destructive devices are brought inside premises, in accordance to set policies and procedures. Report to his Superiors/overall in-charge all information relevant to his duties and responsibilities as a Security Officer. Ensure that property is free from security and safety hazards by constantly reporting damages, water leaks, busted lights, etc. Assist guest, residents, employees, visitors, contractors, concessionaires and suppliers in their quest for a hassle free environment. Maintain all equipment and upkeep all storage rooms by keeping it clean, neat with proper records. Participate in all fire safety emergency evacuation exercise. Provide support for the Guest Services Agents and Service Assistants as and when required.

-Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) -Greet and welcome guests -Answer questions and address complaints -Answer all incoming calls and redirect them or keep messages -Receive letters, packages etc. and distribute them -Prepare outgoing mail by drafting correspondence, securing parcels etc. -Check, sort and forward emails -Monitor office supplies and place orders when necessary -Keep updated records and files -Monitor office expenses and costs -Take up other duties as assigned (travel arrangements, schedules etc.) Requirements -Proven experience as front desk representative, agent or relevant position -Familiarity with office machines (e.g. fax, printer etc.) -Knowledge of office management and basic bookkeeping -Proficient in English (oral and written) -Excellent knowledge of MS Office (especially Excel and Word) -Strong communication and people skills -Good organizational and multi-tasking abilities -Problem-solving skills...

  1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.   2.    Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.   3.    To maintain effective communication within department as well as other department through daily briefing and regular meetings. 4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.   5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.   6.     To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.   7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.   8.    To...