RM4,000 - RM4,500 monthly
The Kuala Lumpur Journal Hotel
The Kuala Lumpur Journal Hotel, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Summary The F&B Captain is responsible for supervising and coordinating the activities of the service team to ensure smooth operations, excellent customer service, and adherence to the restaurant’s standards. This role acts as a key link between guests, service staff, and management, ensuring that every dining experience is seamless and memorable. Key Responsibilities - Supervise daily restaurant operations and ensure service standards are met. - Assign duties and monitor performance of wait staff, bartenders, and runners. - Greet, interact, and build rapport with guests to ensure satisfaction. - Handle guest complaints or requests promptly and professionally. - Coordinate table settings, seating arrangements, and reservations. - Assist in training, coaching, and motivating the service team. - Ensure compliance with hygiene, safety, and grooming standards. - Monitor inventory of service equipment and report shortages or damages. - Support in opening and...