3 front office deparment jobs found in Petaling Jaya

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Supports and assists Front Office personnel and all departments at all times. Analyses the rate variance report to ensure room revenue control.

The Kuala Lumpur Journal Hotel is seeking a dedicated and experienced Duty Manager to join our team. The ideal candidate must be bilingual, with proficiency in English, and possess at least two years of proven experience in the hotel industry. As a Duty Manager, you will be responsible for overseeing daily operations, ensuring guest satisfaction, and maintaining high standards of service. Key Responsibilities: - Oversee the day-to-day operations of the hotel. - Ensure the highest levels of guest satisfaction by providing excellent customer service. - Handle guest complaints and issues promptly and professionally. - Coordinate with various departments to ensure smooth operations. - Monitor staff performance and provide guidance and support. - Manage inventory and ensure all supplies are stocked and maintained. - Implement and enforce hotel policies and procedures. - Prepare daily reports and other administrative duties. - Assist in training and developing staff. Requirements: -...

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.