55 jobs found in Malacca

Job Responsibilities Handle room reservations via phone, email, online booking platforms, and walk-ins Process, confirm, amend, and cancel reservations accurately in the hotel PMS Ensure reservation details such as rates, room types, and special requests are correctly recorded Coordinate with Front Office and Sales departments on room availability and group bookings Monitor daily pick-up, room inventory, and booking status Provide prompt and courteous responses to guest enquiries Upsell room types, packages, and hotel services to maximize revenue Prepare daily reservation reports and maintain proper filing records Ensure compliance with hotel policies, SOPs, and rate guidelines Requirements Diploma or Certificate in Hospitality, Tourism, or related field Minimum 1–2 years of experience in hotel reservations or front office  Familiar with hotel PMS...

Job Responsibilities Supervise and coordinate daily front office operations including reception, guest services, and cashiering Ensure smooth check-in and check-out procedures in accordance with hotel standards Handle guest feedback, complaints, and special requests professionally and promptly Train, coach, and supervise front office staff to maintain high service standards Prepare duty rosters, manage attendance, and ensure adequate staffing levels Monitor room status, liaise with housekeeping, maintenance, and other departments Ensure compliance with hotel policies, SOPs, and safety regulations Assist in preparing daily reports, night audit coordination, and cash handling control Upsell rooms and hotel services to maximize revenue Ensure proper grooming, discipline, and professionalism of front office staff Requirements Diploma or Degree in Hospitality Management,...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. Handle...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Responsible for overseeing the daily operations of the hotel during their shift, ensuring guest satisfaction, smooth coordination between departments, and immediate response to any issues or emergencies. This role serves as the hotel's representative when senior management is not available. Responsibilities: Ensure high levels of guest satisfaction through prompt, professional service. Handle guest complaints, concerns, and requests efficiently and courteously. Maintain a visible presence in the lobby and other public areas. Ensure VIPs, repeat guests, and special requests are recognized and handled appropriately. Supervise and support front office, housekeeping, F&B, and other operational departments during the shift. Ensure all hotel policies, procedures, standards, and guidelines are followed. Monitor daily operations and resolve issues that may arise across departments. Conduct shift...

Responsibilities: · To assist in management of daily Front Office operations and perform task to the highest standards. · Handle the walk in, check-in and check-out of guest including the processing of their reservations and rooming at the unit level. · Communicate guests’ requests and complaints to the appropriate Duty Managers / departments. · Handle all front desk cashiering duties with integrity. · Answer telephone enquiries and attend to clients’ need promptly. · Managing the operations of all guests’ use facilities if required. · Demonstrate high level of customer service at all times. · Follow and adhere to company brand standards and P&Ps. · Coordinate room assignment and readiness with Housekeeping team. · Equipped with current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary...

Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently. Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards. Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities. Welcome and acknowledge all guests according to standards. Ensure proper festive decorations and food are displayed in order. Provide food and drink recommendations to guests. Handle administration duties include stock ordering, staff roster, billing, daily report, and duty assignments. Resolve personnel problems, hire new staff, and evaluate staff performance. Undertake a busy and fast-paced role with varied duties. Handle and resolve issues or complaints in a professional manner. Conduct briefing and updates to the staff. Any other...

1. Develop and implement strategic public relations and marketing communications plans to enhance the brand image and reputation of hotel. 2. Create compelling content for press releases, media pitches, articles, postings on social media platforms, and other communication channels to effectively promote the hotel's offerings, achievements, events, and initiatives. 3. Establish and maintain strong relationships with media representatives, industry influencers, and key stakeholders. 4. To maximize media coverage and secure positive publicity opportunities. 5. Act as the primary point of contact for media inquiries, interview requests, and crisis communications. 6. Timely and accurate responses. 7. Develop and maintain a comprehensive media database, including relevant contacts and outlets, to facilitate. 8. Targeted and effective media outreach. 9. Collaborate with the marketing team to align public relations efforts with overall marketing strategies. 10....

Responsibilities: Prepare quotation, proforma invoice, room & function room blocking. Assist in handling calls, emails and messages. Upselling additional services to clients to maximize revenue. Coordinate and implement all operations matters with the sales, marketing & design team Data key-in, filing, recording, etc. Requirements: Possess Degree/ Diploma or other relevant qualification(s). Fresh graduates are encouraged to apply. Candidate with working experience is added advantage. Able to communicate in Bahasa Malaysia & English. Additional languages will be an added advantage. Ability to work well independently as well as within a team. Good working knowledge of Microsoft Office (Excel, Word). Good time management, able to manage and oversee multiple projects simultaneously. Dedicated and hardworking with interest in event management and planning.

We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven housekeeping or hospitality...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report for duty punctually wearing the correct employee fashion and name badge at all times. 2. To greet and seat guests according to standards set in the departmental operation manual. 3. To do side duties as assigned on a daily basis by the Captain or Outlet Head. 4. To serve food and beverage to guests according to established performance standards. 5. To handle guest enquiries in a courteous and efficient manner. 6. To provide a courteous and professional service at all times. 7. To maintain a good working relationship with colleagues, and all other departments. 8. To have a complete understanding of and adhere to the hotel’s policy relating to fire , hygiene ,...

Responsibilities: Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Requirements: High school or equivalent, preferably from a professional culinary school. At least 2 years kitchen cooking and cold dish making experience. Able to consume all products and ingredients reasonably....

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Promote awareness of brand image internally and externally. Process all reservation requests, changes, and cancellations received by phone, fax, or mail.  Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing      

Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service Control guest checks and secure proper payment Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor. Maintain proper condition and cleanliness of dining areas and servicing equipment.

Job Description - Assist in posting job vacancies, screening candidates, and scheduling interviews. - Coordinate pre-employment checks and reference verifications. - Prepare onboarding materials and facilitate new-hire orientation. - Maintain accurate recruitment records and applicant tracking. - Maintain up-to-date employee files, attendance records, and HR databases. - Support payroll preparation by providing relevant employee data. - Prepare HR-related letters, reports, and documentation. - Assist in maintaining compliance with hotel policies and labor regulations. - Provide frontline HR assistance to employees on policies, procedures, and benefits. - Support employee engagement activities, staff events, and recognition programs. - Help coordinate training sessions and track employee development records. - Assist with HR audits and document compliance requirements. - Handle day-to-day administrative tasks for the HR department. - Contribute to creating a supportive, welcoming,...

Job Summary The F&B Captain is responsible for supervising and coordinating the activities of the service team to ensure smooth operations, excellent customer service, and adherence to the restaurant’s standards. This role acts as a key link between guests, service staff, and management, ensuring that every dining experience is seamless and memorable. Key Responsibilities - Supervise daily restaurant operations and ensure service standards are met. - Assign duties and monitor performance of wait staff, bartenders, and runners. - Greet, interact, and build rapport with guests to ensure satisfaction. - Handle guest complaints or requests promptly and professionally. - Coordinate table settings, seating arrangements, and reservations. - Assist in training, coaching, and motivating the service team. - Ensure compliance with hygiene, safety, and grooming standards. - Monitor inventory of service equipment and report shortages or damages. - Support in opening and...

Main Duties - Familiarize with the hotel system to make reservations and perform check-in/check-out - Welcome guests upon their arrival and assign rooms - Provide information about our hotel’s facilities and amenities - Respond to guests’ complaints in a timely and professional manner - Liaise with housekeeping & maintenance team to ensure all rooms are clean, tidy, fully-furnished & intact to accommodate guests’ needs - Confirm reservations and arrange personalized services for VIP customers - Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card) - Employees are required to be responsible for cash balance before and after their shift - Employees are required to be able to work shifts (morning, afternoon, & night) - Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments

Main Duties •    Works with the Head Chef to ensure smooth and efficient kitchen operations.     •    Assists the Head Chef with their tasks and takes charge in their absence.     •    Collaborates with the Head Chef to build and develop a well-functioning kitchen team.     •    Assists the Head Chef with ordering items for kitchen operations.     •    Helps staff with monthly inventory of all stored items.     •    Addresses in-house guest requests and inquiries.     •    Manages restaurant and kitchen operations in the absence of the Head Chef.     •    Trains new staff, including Commis and Kitchen Helpers, to maintain high standards.     •    Ensures consistency in food presentation.     •    Oversees the preparation, cooking, and...

Location: The Kuala Lumpur Journal Hotel, Bukit Bintang   About Us: The Kuala Lumpur Journal Hotel is a vibrant, 4-star boutique hotel in the heart of Bukit Bintang. We’re seeking an enthusiastic Sales Manager to join our team!   Responsibilities: • Conduct proactive sales calls and telemarketing efforts to generate new business leads • Build and maintain relationships with potential clients to grow our client base • Identify and pursue sales opportunities to meet revenue targets • Stay informed of industry trends to ensure a competitive sales approach   Requirements: • We are looking for someone with a strong passion for sales and the drive to succeed as a “sales hunter”  • Excellent communication and interpersonal skills • Strong organizational skills and attention to detail • Ability to work independently and in a team setting •  Possess own...

Key Responsibilities: - Conduct sales calls to generate new leads and secure event bookings. - Build and maintain strong relationships with existing and potential clients. - Assist in preparing proposals, quotations, and event packages. - Work closely with the operations team to ensure smooth event execution. - Achieve monthly and quarterly sales targets. - Stay updated on industry trends and competitor activities. Requirements: - Open to fresh graduates with a passion for sales and events. - Must possess own transport and valid driving license. - Strong communication and interpersonal skills. - Self-motivated, target-driven, and able to work independently. - Willing to make outbound calls and meet clients in person.