3 jobs found in Malacca

Job Responsibilities Handle room reservations via phone, email, online booking platforms, and walk-ins Process, confirm, amend, and cancel reservations accurately in the hotel PMS Ensure reservation details such as rates, room types, and special requests are correctly recorded Coordinate with Front Office and Sales departments on room availability and group bookings Monitor daily pick-up, room inventory, and booking status Provide prompt and courteous responses to guest enquiries Upsell room types, packages, and hotel services to maximize revenue Prepare daily reservation reports and maintain proper filing records Ensure compliance with hotel policies, SOPs, and rate guidelines Requirements Diploma or Certificate in Hospitality, Tourism, or related field Minimum 1–2 years of experience in hotel reservations or front office  Familiar with hotel PMS...

Job Responsibilities Supervise and coordinate daily front office operations including reception, guest services, and cashiering Ensure smooth check-in and check-out procedures in accordance with hotel standards Handle guest feedback, complaints, and special requests professionally and promptly Train, coach, and supervise front office staff to maintain high service standards Prepare duty rosters, manage attendance, and ensure adequate staffing levels Monitor room status, liaise with housekeeping, maintenance, and other departments Ensure compliance with hotel policies, SOPs, and safety regulations Assist in preparing daily reports, night audit coordination, and cash handling control Upsell rooms and hotel services to maximize revenue Ensure proper grooming, discipline, and professionalism of front office staff Requirements Diploma or Degree in Hospitality Management,...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. Handle...