91 jobs found

Key Responsibilities: Cleaning Guest Rooms: Make beds, change bed linens, and replace towels. Clean and sanitize bathrooms, including sinks, toilets, and bathtubs/showers. Dust furniture, vacuum carpets, and mop floors. Replenish guest room supplies (toiletries, tea/coffee, stationery, etc.). Ensure that all room amenities (television, lights, air-conditioning) are in working condition. General Housekeeping: Clean and maintain public areas like hallways, elevators, and lobbies. Restock housekeeping carts with necessary supplies. Report any maintenance issues (broken fixtures, malfunctioning equipment) to the supervisor. Follow health and safety guidelines, particularly in handling cleaning chemicals. Guest Services: Respond promptly to guest requests for additional services or items (e.g., extra towels, toiletries). Provide information or assistance to guests if required, ensuring a polite and...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled...

Position Overview The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning. Key Responsibilities Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards. Maintain cleanliness, organization, and compliance with hygiene and safety regulations. Implement and monitor Standard Operational Audits to uphold service excellence. Monitor costs, revenues, and budgets to maximize profitability. Lead, motivate, and develop the restaurant team to deliver outstanding service. Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system). Plan staff schedules considering...

Key Responsibilities: 1) Revenue Strategy & Pricing Implement dynamic pricing, adjust rates based on demand, seasonality, and events, and manage pricing across all segments (transient, group). 2) Forecasting & Analysis Analyze booking patterns, track performance metrics (ADR, RevPAR, occupancy), and create accurate revenue forecasts and budgets. 3) Distribution Management Oversee all booking channels (direct, OTAs, wholesalers) for optimal visibility and profitability, managing rate parity and commissions. 4) Market & Competitor Analysis Conduct competitor benchmarking, monitor market trends, and identify gaps or opportunities for growth. 5) Collaboration Work with Sales, Marketing, and Operations to align strategies and ensure pricing is implemented effectively. 6) Reporting Provide regular reports to management on performance, variances, and strategic recommendations. Core...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report for duty punctually wearing the correct employee fashion and name badge at all times. 2. To greet and seat guests according to standards set in the departmental operation manual. 3. To do side duties as assigned on a daily basis by the Captain or Outlet Head. 4. To serve food and beverage to guests according to established performance standards. 5. To handle guest enquiries in a courteous and efficient manner. 6. To provide a courteous and professional service at all times. 7. To maintain a good working relationship with colleagues, and all other departments. 8. To have a complete understanding of and adhere to the hotel’s policy relating to fire , hygiene ,...

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner. 1. To report punctually wearing the correct hotel uniform and name tag at all times. 2. To provide a courteous and professional service at all service. 3. To be constantly aware of the room situation and to strive to obtain maximum occupancy. 4. To maintain an atmosphere of tranquility at the Front Desk. 5. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. 6. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. 7. To register the guests promptly ensuring that they are provided with all necessary information. 8. To enter all guests folios into the computer immediately and...

Responsibilities: Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Requirements: High school or equivalent, preferably from a professional culinary school. At least 2 years kitchen cooking and cold dish making experience. Able to consume all products and ingredients reasonably....

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

Job description We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Performing various cleaning duties in instances of staff shortages. Housekeeping Supervisor Requirements: Proven...

Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. .         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as filing, photocopying, and data entry. ·         Any other assignments/tasks assigned by your Superior.

Description: - Serves guests (prepares the restaurant, bar, provides bar, restaurant service, clears away and you may prepare food in the kitchen as well) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). - Provides a high standard of service both in terms of welcome and waiter service. - Performing basic cleaning tasks as needed or directed by supervisor. - Maintaining proper dining experience, delivering items, fulfilling customer needs, offering. - Apply health regulations relating to cleanliness. - Do all other tasks as required by the superior. Qualifications: - High school or equivalent. - Authentic energy and a genuine passion for making guests smile. - Previous experience of working within a hospitality setting ideally within hotel or restaurant operations. - Ability to work under pressure. - Ability to work alone and unsupervised. - Positive attitude. - Desire to learn and grow...

Description: - Perform his duties and responsibilities to the highest standard possible. - Carry out inspection rounds of all machinery rooms and report any situation that requires attention. - Carry out visual inspections of all guest public area sand report defects. - Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. - Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. - Ensure discipline and obedience to all statutory laws and company polices by engineering department team members. - Ensure complete compliance to company grooming standards at all times within the engineering department. - Ensure all Handymen assigned to him are supervised, taking responsibility for the professional growth and personal welfare. - Assist Engineering Department...

The Kuala Lumpur Journal Hotel is seeking a dedicated and experienced Duty Manager to join our team. The ideal candidate must be bilingual, with proficiency in English, and possess at least two years of proven experience in the hotel industry. As a Duty Manager, you will be responsible for overseeing daily operations, ensuring guest satisfaction, and maintaining high standards of service. Key Responsibilities: - Oversee the day-to-day operations of the hotel. - Ensure the highest levels of guest satisfaction by providing excellent customer service. - Handle guest complaints and issues promptly and professionally. - Coordinate with various departments to ensure smooth operations. - Monitor staff performance and provide guidance and support. - Manage inventory and ensure all supplies are stocked and maintained. - Implement and enforce hotel policies and procedures. - Prepare daily reports and other administrative duties. - Assist in training and developing staff. Requirements: -...

1. Recruitment & Onboarding Assist in sourcing, screening, and shortlisting candidates for hotel positions. Coordinate interview schedules and communicate with candidates. Conduct reference checks and manage employment offer letters. Facilitate onboarding and orientation for new hires. Ensure all new hire documentation is complete and accurate. 2. HR Administration Maintain and update employee records in HRIS/system. Prepare HR letters, contracts, and other HR documentation. Assist with the preparation of HR reports and employee statistics. Ensure compliance with hotel policies and labor laws. 3. Employee Relations Act as a point of contact for staff inquiries and provide HR support. Assist in handling employee grievances and disciplinary actions. Support the implementation of employee engagement initiatives and activities. Assist in...

Job Summary: We are seeking a reliable and hands-on Maintenance Assistant to join our hotel team. You will be responsible for assisting with the upkeep, repair, and maintenance of the hotel’s facilities to ensure a safe, functional, and welcoming environment for guests and staff.   Key Responsibilities: Perform routine maintenance tasks including plumbing, electrical, HVAC, and carpentry. Conduct regular inspections of hotel premises to identify maintenance needs. Assist in responding promptly to maintenance requests from guests and other departments. Ensure equipment and tools are stored properly and safely. Support the Maintenance Supervisor in carrying out preventive maintenance schedules. Monitor and report any health and safety hazards within the property. Collaborate with housekeeping and front office teams when required. Maintain records of maintenance activities and supplies used.   Requirements:...

i. To check daily attendance and overtime hours to facilitate payroll processing. ii. To update HR records (Annual Leave, Staff movement, headcount, vehicles allocation). iii. Responsible for the general clerical duties such as filing documentation, maintain and update filing, mailing and database systems, either manually or using a computer preparation of correspondence letter. iv. Review files, records, and other documents to obtain information to respond to requests. v. Assist in employee welfare activities and programs. vi. Assist in monthly payroll administration. vii. To monitor cleaner day-to-day activities, and maintain office stationery, uniforms stock level. viii. Handle day-to-day matters and providing efficient support for administration processes. ix. Undertake any ad-hoc tasks/projects pertaining to Human Resources and Administrative duties as and when required.

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

To provide exceptionally clean, neat and functional guest rooms. To ensure all areas both front and back of hotel room are maintained in a clean and working order in line with operational guidelines. Mencuci dan membersihkan bilik penginapan hotel, bilik mandi dan koridor seperti yang telah ditentukan oleh pihak pengurusan

Clean and services (sweeping, mopping, scrubbing, polishing, vacuuming, washing) all areas such as: Offices, Function Rooms/Hall, Restaurant, Corridors, Toilets, Prayer Room, Conference Rooms, Park Area, Facilities Area, Loading Bay, Elevators, Interior & Exterior Windows, Glasses, Mirror, Doors, Furniture and Fixtures, Carpets, Parquets, Staircase, Lighting, Lamp, TV, Mini Refrigerator ETC in accordance to the standards and instructions set out by the hotel. Preferable candidates from Johor Bahru area.

General Duties : a. To ensure that all maintenance matters are immediately attended to when required. b. To carry out the duties in a skilful manners. c. To produce relevant advise and recommendations for improvement d. To assist in general maintenance of the building Specific Duties : a. To be fully responsible for Maintenance of the building in the areas of speciality assigning task. b. To conducts periodic checks on all electrical, mechanical plumbing, air – conditioning and other appliances (where applicable) in the building to ensure that these items are in perfect operational conditions. c. To maintain and control the maintenance store and submit monthly report on the stock control. d. To ensure all firefighting and control appliances in the park are in good operational condition e. To carry out the necessary preparations for the daily routine works f. To maintain the cleanliness / tidiness of all areas especially maintenance areas. g. To give priorities in the handling...