2 sales manager jobs found

As Rooms Division Manager you’ll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures.    Your day-to-day:  People    Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers       Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance     Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively     Recommend or initiate any HR elated actions where...

Key Responsibilities: Handle incoming reservation requests via phone, email, online platforms, or in person. Provide accurate information on room rates, availability, hotel services, and special packages. Enter and maintain reservations accurately in the system. Modify or cancel existing reservations as needed, ensuring all updates are properly documented. Follow up with guests on special requests, preferences, or required confirmations. Ensure all reservations are confirmed in writing and all required deposits or payments are collected. Coordinate with the front desk and housekeeping teams to ensure guest requirements are met. Maintain guest records and ensure data privacy and accuracy. Upsell rooms and hotel services to maximize revenue. Handle group bookings and coordinate with the sales/events team if needed. Resolve booking-related issues or complaints in a professional and...