Hard Rock Hotel Penang
Hard Rock Hotel Penang, Batu Ferringghi, Penang, Malaysia
As a Front Office Crew Leader, you will be responsible for leading the Front Office team to deliver exceptional guest experiences while ensuring smooth day-to-day operations. Your key responsibilities include:
Supervise and support the Front Office Crew in their daily operation.
Monitor guest accounts that exceed the approved credit limit and take appropriate action.
Perform efficient check-in, check-out and guest registration procedures.
Handle guest requests, enquiries and complaints promptly and professionally.
Promote and upsell hotel services, room upgrades and promotional packages.
Provide information on Penang, hotel facilities, memorabilia and hotel events & promotions.
Coach and mentor Front Office Crew members to ensure consistent service standards and operational excellence.
Assist in planning daily staffing requirements to ensure adequate shift coverage.
Prepare and coordinate all necessary documentation for guest arrivals and...