Hard Rock Hotel Penang
Batu Ferringhi, Penang, Malaysia
Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will:
Welcome, greet, assist VIPs, guests during arrival, stay and departure, i.e. check in, check out, guest registration process.
Assist in check in, check out and guest registration process.
Handle guests’ requests, inquiries and complains by using the service recovery techniques.
Prepare & schedule the necessary for the arrival of VIPs or guests enrolled with hotel’s loyalty program.
Provide information on Penang, hotel facilities, memorabilia & etc.
Provide secretarial services to guest such as but not limited to send, receive email, fax, parcel.
Handle billing, handle cashiering and update Guests’ folio.
Escort guest to the room & assisting with the luggage.
Requirements
Proven experience as front desk representative, agent or relevant...
