2 housekeeping deparment jobs found in Kuala Lumpur

Join Our Hospitality Team! Are you passionate about delivering exceptional guest experiences? Do you enjoy meeting people from around the world and creating memorable first impressions? If so, we'd love to welcome you to our Front Office team as a Guest Service Assistant. Job Responsibilities Welcome guests with a warm, friendly, and professional attitude. Handle guest check-in and check-out efficiently and accurately. Respond promptly to guest enquiries, requests, and complaints while ensuring guest satisfaction. Answer telephone calls and provide accurate information about hotel facilities and services. Process room reservations, amendments, and cancellations when required. Coordinate with Housekeeping and other departments to ensure smooth guest arrivals and departures. Handle guest payments, billing, and cashiering duties in accordance with hotel procedures. Maintain accurate guest records and update the Property Management System (PMS)....

§    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late...