5 jobs found in Johor Bahru

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Diploma in hotel management is a plus...

Job Description : • Welcome guests with a warm and friendly demeanour, creating a positive first impression • Respond promptly to guest inquiries, both in person and over the phone • Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals. • Address and resolve guest concerns and complaints in a courteous and professional manner • Assist guests during the check-out process, ensuring accurate billing and efficient departure • Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.   Requirements: •Must possess at least SPM/STPM/Diploma for any discipline •Diploma in hotel management is a plus •Minimum 1 year working experience •Work experience in the hotel industry and well known of Opera System is a bonus •Required skill(s): Strong customer service attitude, excellent...

Job Responsibilities Handle room reservations via phone, email, online booking platforms, and walk-ins Process, confirm, amend, and cancel reservations accurately in the hotel PMS Ensure reservation details such as rates, room types, and special requests are correctly recorded Coordinate with Front Office and Sales departments on room availability and group bookings Monitor daily pick-up, room inventory, and booking status Provide prompt and courteous responses to guest enquiries Upsell room types, packages, and hotel services to maximize revenue Prepare daily reservation reports and maintain proper filing records Ensure compliance with hotel policies, SOPs, and rate guidelines Requirements Diploma or Certificate in Hospitality, Tourism, or related field Minimum 1–2 years of experience in hotel reservations or front office  Familiar with hotel PMS...

Job Responsibilities Supervise and coordinate daily front office operations including reception, guest services, and cashiering Ensure smooth check-in and check-out procedures in accordance with hotel standards Handle guest feedback, complaints, and special requests professionally and promptly Train, coach, and supervise front office staff to maintain high service standards Prepare duty rosters, manage attendance, and ensure adequate staffing levels Monitor room status, liaise with housekeeping, maintenance, and other departments Ensure compliance with hotel policies, SOPs, and safety regulations Assist in preparing daily reports, night audit coordination, and cash handling control Upsell rooms and hotel services to maximize revenue Ensure proper grooming, discipline, and professionalism of front office staff Requirements Diploma or Degree in Hospitality Management,...

Job Summary: We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS). Respond to guest inquiries both in person and via phone/email. Assist guests with concierge services such as transportation, directions, and local recommendations. Maintain accurate records of guest information and transactions. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. Handle...