2 intern jobs found in Bayan Lepas

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...

Job summary Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. Job description Perform daily room assignment according to guest preference, arrival time etc. Contact the Assistant Manager when VIP guest arrive that are to be escorted to their room. Organize the delivery of guest mail and message as required. Carry out nightly bucket check so that all records are in order for the following day. Takes and processes reservations as and when the reservations department is busy. To represent the Management in the handling of emergency situations. Where all emergency procedures are known and practice regularly. Where on night shift, all emergency and/ or incidents should be reported to the Executive on Duty for the day and Front Office Manager. All grave situations and/or emergencies should be referred to the Guest...