RM500 - RM800 monthly
Amari SPICE Penang
Amari SPICE Penang, Persiaran Mahsuri, Bayan Baru, Bayan Lepas, Penang, Malaysia
§ General
o Reads the logbook daily and take action accordingly.
o Provides information regarding the hotel’s facilities & services.
o Ensures to always be informed of VIP in-house and daily functions.
o Handles guest complaints in accordance with service recovery guidelines.
§ Front Desk
o Assigns rooms and checks in/out guests in accordance with established standards.
o Checks guest history of all arrivals on shift and gets familiarized with the information.
o Greets and addresses guests by name.
o Thanks every guest when they depart.
o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.
o Handles the following situations in accordance with hotel policy:
§ Early arrivals and late check outs
§ Rebate and paid outs
§ Refund
o Runs the night audit.
o Post folios and relevant data in the system immediately and accurately.
§ Communications
o...
