1 jobs found in Batu Ferringhi

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data in the system immediately and accurately.   §    Communications o...