5 jobs found in Batu Ferringhi

As a Front Office Crew Leader, you will be responsible for leading the Front Office team to deliver exceptional guest experiences while ensuring smooth day-to-day operations. Your key responsibilities include: Supervise and support the Front Office Crew in their daily operation. Monitor guest accounts that exceed the approved credit limit and take appropriate action. Perform efficient check-in, check-out and guest registration procedures. Handle guest requests, enquiries and complaints promptly and professionally. Promote and upsell hotel services, room upgrades and promotional packages. Provide information on Penang, hotel facilities, memorabilia and hotel events & promotions. Coach and mentor Front Office Crew members to ensure consistent service standards and operational excellence. Assist in planning daily staffing requirements to ensure adequate shift coverage. Prepare and coordinate all necessary documentation for guest arrivals and...

We are looking for a friendly, professional, and service-oriented Front Office Crew – Concierge to join our team. The Concierge is responsible for providing exceptional guest service by assisting guests with information, transportation arrangements, luggage handling, and local recommendations while ensuring every guest enjoys a memorable stay. You will assist in: Welcoming , greeting and assisting guest during arrival (check-in) and departure (check-out). Handle guests’ requests, enquiries and complaints. Handle guest luggage start from arrival till departure (deliver to room, pick-up luggage and storage). Provide information on Penang, hotel facilities, memorabilia and hotel events & promotions. Provide Valet Parking Service and manage VIP parking lot. Conduct room tour to all guest during deliver luggage to guest room (rooming). Maintain cleanliness in your work area, and manage stock of supplies in your work area....

·         Greet and welcome guests and customers professionally. ·         Answer the incoming calls promptly. ·         Handle check-in and check-out procedures efficiently. ·         Sell, register and assign rooms to incoming guests and ensuring that the details in the registration card are properly filled. ·         Manage front desk email communications and respond to inquiries. ·         Ensure reception area is clean, organized, and presentable at all times. ·         Receive, sort, and distribute mail, documents, and courier packages. ·         Provide administrative support such as...

Supervising staff and ensuring smooth daily operations. Handling customer complaints and resolving issues. Ensuring health, safety, and security procedures are followed. Monitoring service quality and operational standards. Assisting with staff scheduling and shift coordination. Responding to emergencies or unexpected situations. Preparing reports and updating senior management on key issues.

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals...