5 jobs found in Batu Ferringhi

Seeking a dedicated and professionally driven Front Office Intern . This position is designed to provide comprehensive exposure to the core operations of a luxury hospitality environment. The successful candidate will support the Front Office team in maintaining the highest standards of service excellence and operational efficiency. Primary Responsibilities ​ Operational Support:  Assist in the execution of registration and departure procedures in strict accordance with brand standards. ​ Guest Services:  Facilitate guest requests and inquiries with a high degree of professionalism and a sense of urgency. ​ Systems Management:  Utilize the Property Management System (PMS) to maintain accurate guest profiles and financial records. ​ Inter-departmental Liaison: Coordinate effectively with Housekeeping and Concierge departments to ensure room readiness and seamless guest transitions. Compliance:  Adhere strictly to the hotel’s credit...

Hiring: Hotel Front Office / Receptionist Requirements: Own transport Proficient in English and Bahasa Melayu Friendly, outgoing personality Fresh graduates are welcome (Training will be provided) Key Responsibilities: Provide courteous and professional service to guests Handle front desk operations with a focus on guest satisfaction Demonstrate responsibility, ownership, and a positive attitude Willingness to learn and grow within the hospitality industry Benefits: Medical benefits Attractive bonus structure KWSP, Socso contributions Career development opportunities Accommodation (subject to availability) More opportunities for growth

Welcome guests with professionalism, warmth, and a genuine sense of hospitality Act as the primary point of contact for guest inquiries, requests, and concerns Ensure smooth check-in and check-out experiences, adhering to hotel standards Anticipate guest needs and provide personalized recommendations and assistance Handle guest feedback, complaints, and service recovery with empathy and efficiency Coordinate with housekeeping, concierge, food & beverage, and maintenance teams to ensure seamless service Maintain accurate guest profiles and preferences in the hotel system Promote hotel services, amenities, and local experiences to enhance guest satisfaction Uphold brand standards, service protocols, and safety policies at all times

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.  Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals...