Junior Sous

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

We are currently looking for a Junior Sous to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

This position reports to the hotel Head of Culinary.

Customer Service

• Provides a courteous and professional service at all times.
• Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
• Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
• Maintains positive guest and colleague interactions with good working relationships.

Operational

• Uses fresh products whenever possible to ensure guests are always offered a variety of food items.
• Ensures food supply and leftovers are used according to the set guidelines and policies.
• Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards.
• Strictly adheres to food apportionment policy to effectively control costs.
• Takes interest in learning and preparing new products as directed by the Chef de Cuisine.
• Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept.
• Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production.
• Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.
• Tests cooked food before plate-up and service.
• Ensures the cleanliness of all kitchen equipment.
• Ensures all Commis Chefs use the right tool for the right job.
• Supervises the team on food safety standards as of FSMS norm.
• Regularly spot checks the food preparation areas.
• Ensures all Commis Chefs handle the food-preparing machine in a proper and safe manner.
• Ensures the cleanliness of the work areas at all times.

Personnel

• Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements.
• Reviews and constantly seeks productivity level improvements of all Associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
• Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks.
• Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws.
• Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
• Develops and assists with training activities focused on improving skills and knowledge.
• Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.

Other Duties

• Ensures services provided to guests are always available and are always carried out to defined Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
• Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Handles guest and Associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
• Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
• Maintains high standards of personal presentation & grooming.
• Maintains positive guest and colleague interactions with good working relationships.
• Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
• Carries out any other reasonable duties and responsibilities as assigned.

M-1, Pusat Perdagangan Bandar Bukit Jalil, Persiaran Jalil 1, 57000 Kuala Lumpur, Malaysia