Mercure Kota Kinabalu CIty Centre
Mercure Kota Kinabalu City Centre, Jalan Gaya, Kota Kinabalu, Sabah, Malaysia
Job Purpose
This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Front Office Operation
· Conduct daily briefings and ensure that all pertinent information is well received by team members
· Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
· Review, analyze and suggest improvement of work flow and standards at the Front Desk
· Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
· Communicate with Front Office Manager on all matters regarding guest services & hotel operations
· Coordinate and communicate with other hotel departments as required regarding general...