Mercure Kota Kinabalu CIty Centre

Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Front Office Operation   ·       Conduct daily briefings and ensure that all pertinent information is well received by team members   ·       Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met   ·       Review, analyze and suggest improvement of work flow and standards at the Front Desk   ·       Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates   ·       Communicate with Front Office Manager on all matters regarding guest services & hotel operations ·       Coordinate and communicate with other hotel departments as required regarding general...

Job Purpose This position is responsible for providing prompt and professional F&B service to Hotel’s guests. Outlet Operation   ·       Perform opening/closing side duties as assigned and set all tables according to standards and procedures   ·       Deliver F&B services in accordance to departmental standards and procedures   ·       Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation   ·       Greet all patrons warmly upon arrival at the door and escort them to the table   ·       Ensure that all food & beverage are served according to service standard ·       Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) ·       Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’...

Job Purpose This position is responsible for the efficient operation, maintenance and repair of the physical structure, utility services, equipment, fixtures, and furnishings of the hotel facilities. Operation ·       Carry out planned and unplanned maintenance programs for the various systems such as (not limited to) the following : Air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage   ·       Communicate with engineering management and team leader with regards to possible improvements to increase efficiency   ·       Co-ordinate and inform engineering management and team leader of any disruptions to service of any kind   ·       Always implement safe work practices, efficient...