Crystal Crown Hotel Kuala Lumpur

Standard Duties & Responsibilities   To undertake patrolling of Hotel Premises (Car park, floor and public area) as and when required Record on late comers and absentees Assisting Senior Security Officer to do their daily duties To attend daily departments briefing To secure the Front Office Entrance and to assist Front Office Department in handling guest needs. The Security assigned to the Command Center shall be responsible for punch card and key issuance “No. 1 to no. 6 remains as usual for all Security Guards and changes of job description will be notified from time to time Any guest or staff complaints related to incident shall be channeled to the CSO Assist Front Office Department to perform of the bellman To perform any additional duties and responsibilities from Management from time to time

1.      To ensure the cleanliness and tidiness of its own outlets 2.      To coordinate well with his subordinate 3.      To check the quality of the food before sending it out 4.      Will be responsible for all good items being issued from the Kitchen 5.      To perform and upgrade the standard of food presentation 6.      To be able to train and supervise the staff 7.      To be responsible for the kitchen utensil and equipments 8.      Preparation of perishables and storage 9.      To follow up on unchecked goods delivery 10.  To check chiller and freezers so as to maintain proper storing of food (cooked and uncooked products) 11.  To record wastages

1.      To serve Food & Beverage item to the guest accurately and promptly 2.      To report to the Captain on any dissatisfaction from guests on product and service 3.      To ensure assigned duties are carried out efficiently and effectively 4.      To greet customer and welcome them by citing their name for personalized service 5.      To lead guest to their seat 6.      To take orders and serve orders accordingly

Stamp date receive on all invoices and attach with relevant documents namely purchase order, delivery order, capital purchase requisition form for all items and service report for service work done Sort all the sub-contractor invoices, according to alpha numerical order Record all general ledger accounts on the invoices and compile into batches and input into computer system Print out the creditor listing for Finance Control Executive to check to ensure accounts code posted Update invoices posted to general ledger and print audit trial report and file according to the month Sort out payment voucher and file according to payment number and key into the computer system Update cash book manually according to the cheque number Print out payment edit listing for Finance Control Executive to check and to update to general ledger followed by audit trial print out To print other and trade creditors monthly aeging reports To reconcile other and trade creditor statement...

To rectify and maintain all the operational systems (as follow) in the property are in good condition   Electrical System Telephone System MATV P.A Lift Fire Fighting System Water Supply – Hot and Cold System 2. To perform any other additional duties assign by the Management from time to time.

1.      To attend training and assist in the administration of the department. 2.      To adhere to the Hotel’s policy. 3.      To assist in the training and development of staff in the Department upon instruction of superior. 4.      To understand implement and maintain the quality policy and objectives of ISO 9001:2000. 5.      To comply to the documented procedures and supporting documents of ISO 9001:2001 6.      Shall review capability upon guest enquires on whether we are able meet their requirements. 7.      All sales proposal/requirements shall be tailored to the customer requirements. 8.      Proposal shall be monitored for acceptance by the guest. 9.      Any sales that has been materialize shall be documented and disseminate to the relevant departments concerned. 10.  Any cancellations made by customer shall subject to the terms conditions stipulated when otherwise agreed upon by both parties and disseminate this information to the...