Concorde Hotel Shah Alam

Adhere to approve safety and security policies and procedures to ensure a safe environment. To safeguard the physical well-being of the hotel's property, staffs and guests. Report work related accidents or other injuries immediately upon occurrence to duty manager/ supervisor. Identify and report unsafe work procedures or conditions to the management. Protect the privacy and security of guests and co-workers. Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.   Patrol all floors and the parameters of the hotel.  Control the traffic at the entrances and car park. Check staffs' belongings when they leave the hotel to ensure that no hotel's items are being taken out.  Register all visitors and contractors in the hotel and check their belongings when they arrive and leave the property.  Be responsible to check fire facilities, fire security and manage the fire alarm. Be familiar with first aid and fire...

Provide excellent customer services Always strive towards best customer satisfaction Greet customers and present menus Make suggestions based on their preferences Take and serve food/drinks orders Up-sell when appropriate Arrange table settings Keep tables clean and tidy at all times Check products for quality Cooperate and communicate with all serving and kitchen staff Adhere to all relevant health department rules/regulations and all customer service guidelines