Grand Millennium Kuala Lumpur

Job Brief Reports to the Director of Human Resources. Responsible for developing and implementing learning strategies and designing e-learning courses. He/she must also be able to assess training and development needs, create and execute training plans, evaluate training program effectiveness and manage training budgets. Strong communication, project management, and budgeting skills are required. Proven related experience and knowledge of effective learning methods are essential.   Job Description •           To develop and implement learning strategies and programs •           Designs or recommends suitable e-learning courses, career plans, workshops, etc •           Assess the success of development plans and help staff make the most of learning opportunities •           Helps managers develop their team members through career pathing •           Conducts Training Needs Analysis for management and supervisory staff to identify and...

Responsible for preparing, cooking under the direction of the senior Chefs Restock all items as needed throughout shift. Cleans and maintains station in practicing good safety, sanitation and organizational skills

OBJECTIVE OF THIS POSITION: To support the Assistant Sales Manager, Senior Sales Managers, Assistant Director of Sales and Director of Sales giving clients continuity of contact and service to increase MICE group, conferences as well as Banquet & Catering events To ensure to handle and process all incoming meetings, conferences, groups & events inquiries in the absence of Manager in charge of the account To ensure that customers satisfaction is the key driver for all sales initiatives and strategies To ensure a high level of exposure within the hotel through walk in site inspection, direct sales (meaning within as well as outside hotel with sales managers-) to visit clients, telephone contacts and written communications To ensure standard of excellence in performance is achieved both within sales related responsibilities and as ambassador for sales with other team players throughout the hotel DUTIES AND RESPONSIBILITIES: To achieve daily...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Job Description To champion all communications and branding concepts and strategies both within the hotel and external, thus maximizing hotels brand awareness in line with the hotel's positioning statement within the targeted markets. Duties and Responsibilities To develop the hotels yearly communication plan in conjunction with the hotels yearly marketing plan so as to support and drive market penetration and overall sales effectiveness. To be the key champion in developing and updating media database, as well as relationships. Ensure media kit and database are updated by category and ensure the right key messaging are delivered to the right editor. To develop key press release by outlets or segment on a monthly basis, plans has to be developed and submitted 3 months prior. To develop key messaging that can drive impact and create brand or product differentiation. To champion Media FAM trips, ensure check-list are done properly prior to...

OBJECTIVE OF THIS POSITION: To manage and deliver the development of Banquet & Catering & Meetings & Events by achieving the monthly budget/forecast whichever is higher for the hotel, within the Events segment (which includes Banquet & Catering). To achieve the monthly budget/forecast whichever is higher for the hotel, for Events segment. To ensure that customer satisfaction is the key driver for all sales initiatives and strategies. To ensure a high level of exposure both within the hotel and in local market areas through direct sales solicitation (meaning sales calls into market as well as internal sales appointments within hotel) telephone contacts and written communications. To ensure standards of excellence in performance are achieved both within sales related responsibilities and as an ambassador for sales with other team players throughout the hotel. At Grand Millennium KL, we are proud to represent our hotel and our country to...

OBJECTIVE OF THIS POSITION:　   To manage and drive sales effectiveness of corporate, covering both local and regional based accounts for the hotel. To ensure that the hotels monthly budget/forecast for revenue, is achieved.  To ensure that customer satisfaction is the key driver for all sales initiatives and strategies. To ensure a high level of exposure both within the hotel and in local market areas through direct sales solicitation, telephone contacts and written communications. To ensure standards of excellence in performance is achieved both within sales related responsibilities and as an ambassador for sales with other team players throughout the hotel.  DUTIES AND RESPONSIBILITIES:　 To ensure that a minimum of 5-6 direct in-house/outside/ entertainment/ site inspection/ sales calls (qualified accounts only) are achieved daily into the local field within KL. To achieve daily targeted level of telemarketing calls (40 quality telephone calls per...

OBJECTIVE OF THIS POSITION:　 To manage and drive sales effectiveness of Government and Embassies, covering both local and regional based accounts for the hotel. To ensure that the hotel's monthly budget/forecast for revenue is achieved.  DUTIES AND RESPONSIBILITIES:　 To support the DOS by driving sales effectiveness into the field where showing sales initiative based around supporting increasing room nights within team. To monitor competitor market conditions including rates, average rates and account movements on an ongoing basis to ensure the hotel maintains its competitive edge. To develop new business leads for the hotel on weekly basis (2 accounts per week is the minimum standard). To ensure sales servicing of accounts profile is based on driving room nights, as per standard procedure which should be based on volume of room night potential. Key focus daily is to source and pick up leads, new business and groups...

Objective of the position Seeks and maximizes business opportunities focus on Japan and Korea market fr all segments, Group, Corporate, Travel Agents, trading, property and government (including Embassy in Malaysia) through sales calls and other means of solicitation. Acts as a liaison between the hotel and Japanese and Korean clients in order to achieve maximum returns, taking into consideration the client’s requirements. Provides feedback on market information trends and competitor activities in order to assist with the achieving of sales objectives and targets.   Primary Responsibilities Maintains regular contact with assigned accounts through sales calls, telephone and other means in order to obtain business from these accounts. Informs existing and potential accounts of activities in the hotel and solicits for new business. Researches and identifies new prospects for follow up in order to maximize market share. Enters into negotiation on behalf of the...

Objective of the position Seeks and maximizes business opportunities for Rooms Division and Food & Beverage from assigned and potential accounts through sales calls and other means of solicitation. Acts as a liaison between the hotel and client in order to achieve maximum returns, taking into consideration the client’s requirements. Provides feedback on market information trends and competitor activities in order to assist with the achieving of sales objectives and targets.   Primary Responsibilities Maintains regular contact with assigned accounts through sales calls, telephone and other means in order to obtain business from these accounts. Informs existing and potential accounts of activities in the hotel and solicits for new business. Researches and identifies new prospects for follow up in order to maximize market share. Enters into negotiation on behalf of the hotel as and when required to do so, taking care not to exceed the limit of authority....

Job Description Responsible for all activities relevant to the Front Office such as the reception, check in / out, rooming of all Hotel guests, foreign exchange, and assist guest with their inquiries. Primary Responsibilities 1) Greet and attend to all guests at all times in a friendly and helpful manner and attempt to learn      and use guest’s name at every opportunity 2) Perform check in, check out and room change procedures and ensure all data are entered completely     into the hotel systems in accordance with reservation 3) Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guest’s       personal and traveller’s checks and assist with currency exchange 4) Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems     to Duty Manager if no immediate solution can be found. 5) Drive more revenue in Front Office upselling