The Face Suites

RESPONSIBILITIES:   1.  To increase business/ occupancy through establishing and maintaining good rapport with a number of clients, working towards meeting sales targets. 2.  To develop new business (Acquisition) wherever possible from identified market segments and sources of business. 3. To attend trade shows, promotions, etc. representing hotel (in general to keep a high profile in the marketplace). 4. To distribute corporate directories (Worldwide Directory, Worldwide Guide) sales collateral as appropriate. 5. To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the database system. 6. To submit the sales call plan and the sales call report by end of the week. 7. To conduct minimum 5 (five) Site Inspection for the hotel exposure to clients on weekly basis. 8. To entertain a regular clients and potential clients to maintain the rapport and to secure future and existing business....

RESPONSIBILITIES:   1. To increase business/ occupancy through establishing and maintaining good rapport with a number of clients, working towards meeting sales targets. 2. To develop new business (Acquisition) wherever possible from identified market segments and sources of business. 3. To attend trade shows, promotions, etc. representing hotel (in general to keep a high profile in the marketplace). 4. To distribute corporate directories (Worldwide Directory, Worldwide Guide) sales collateral as appropriate. 5. To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the database system. 6. To submit the sales call plan and the sales call report by end of the week. 7. To conduct minimum 5 (five) Site Inspection for the hotel exposure to clients on weekly basis. 8. To entertain a regular clients and potential clients to maintain the rapport and to secure future and existing business....

RESPONSIBILITIES:   · To inform the supervisors of any problems that may arise. · To ensure that any orders or decisions taken by the supervisors are strictly followed. · To assist supervisors in ensuring that all SOP(s) are properly implemented and carried out efficiently. · To undertake any other duties assigned from time to time by supervisors. · To report any equipment in repair need. · To prepare all foods according to standard recipes to ensure consistency of product to the guest. · Visually inspects, selects and uses food items of the highest quality in the preparation of all menu items. · To perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. · To keep floors dry and clean to avoid accidents. · To perform other duties as requested, such as moving supplies and equipment, cleaning up unexpected spills....

DUTIES AND RESPONSIBILITIES Greets guests and presents them with the menu. Informs guests about the special items for the day and the changes in menu if any. Recommends food and beverages to the guest and also try to upsell. Takes food and beverage orders from the guest. Issue receipts, accept payments and return the correct change.  Performs basic cleaning tasks as needed or directed by the supervisor.  Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc. Communicates to the guest and provide assistance with their queries. Co - ordinates with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. Serves food and beverage to the guest as per the course of order. Be attentive to guests. Promptly respond to guest with any additional request. Remove cutleries, replenish...

RESPONSIBILITIES:   1. Protect and safeguard all hotel guest and hotel staff belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in professional Manner. 2. Make regular rounds of assigned areas noting unusual circumstances or safety violations. 3.  Document, report and follow – up on safety hazards and violations of hotel and company Policy. 4.  Observe any abnormal activities on the part of associates or guest. 5. Be Alert to Non – Guest or Suspicious person wandering around the hotel and report to Supervisor or Duty Manager. Escort suspicious or undesirable person off the property if warranted. 6. Assist the duty manager in inspecting the rooms of doubtful clients and assisting with suspected ‘’walk out’’ or ‘’skippers’’ guest who attempt to leave without paying. 7.  Investigate any offense reported while on petrol and to ensure full details are made available to the police...

RESPONSIBILITIES:   1. To issue linen and uniform to service personnel and ensure that all items are recorded properly. 2. To perform periodic inventories of sewing equipment and tools, linen and uniforms. 3. To maintain cleanliness and responsibility for the secure storage of all linen and uniform in the linen room. 4. To sort out and count all linens, uniform and guest laundry before sending out to the outsource laundry. 5. To ensure all items from outsource laundry are arranged neatly and properly on the shelves in the pantry and linen room. 6. To perform timely repairs of all items of uniform, linen and upholstery. 7. To record all alterations and mending task and take cares of the par stock of linen and uniforms. 8. To raise request for any tools and equipment for the department. 9. To check all uniforms returned from outsource laundry for any loose button or hems before issuing to associates. 10. To identify...

RESPONSIBILITIES: Managing coordination of marketing and communications activities to leverage reach/results as directed by Marketing Communications Manager. Assist in the creation of all marketing materials / collateral for the hotel such as menus, leaflets, guest room directory etc and manage the production of sales & marketing team collateral, branding and logo items ensuring all branding and company guidelines are followed Assist in coordination of marketing campaigns with sales activities Assist in execution of print advertisement as directed by Marketing Communication Manager and liaise with Brand Manager. Assist in coordination and arrangement of all travel trade shows attended by Director of Sales & Marketing as guided by Marketing Communications Manager. Support Marketing Communications Manager in maintaining effective internal communications to ensure that all relevant hotel departments are kept informed of...

We welcome all graduates/under graduates of equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations department. Interns Vacancy Available: IT  Requirements: Hardworking, fast learner and passionate towards job assignment. Wants to be part of a team that works hard, support each other and has fun along the way. Good communication & interpersonal skills. Good command in English and Bahasa Malaysia languages both spoken and written. 

RESPONSIBILITIES : Protect and safeguard all hotel guest and hotel staff belongings and all hotel assets.   Make regular rounds of assigned areas  Document, report and follow – up on safety hazards and violations of hotel and company Policy.   Assist the duty manager in inspecting. Maintain a close watch for any fire or safety hazards. Assist in any fire or other emergency situation. Monitor CCTV, Security alarm system and update the fire extinguisher expire date. Escort and witness cash drops when requested. Enforce the hotel associate entrance policy. Ensure that the CCTV monitors, recording decks and walkie–talkie sets are in good operating conditions. Monitor the lift system and report any malfunction or defects to the Security Officer/ Engineering Department/ Lift Contractor Elevator immediately.     SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in...

Responsibility : Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.  Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.   Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.   To handle all check-outs promptly for FIT...

RESPONSIBILITIES: 1. Follow SOP for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 3. Maintain awareness of undesirable persons on property premises. 4. Identify and correct unsafe work procedures or conditions and/ or report them to management and security/ safety personnel. 5. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in Bahasa and English Strong interpersonal skills Ability to multi task Computer literate Willing to work on shift Knowledge About ERT (Emergency Response Team) Knowledge About OSHA & First Aid Treatment (Basic) QUALIFICATION STANDARDS...