The Face Suites

RESPONSIBILITIES: To responsible for all cleanliness of all guest rooms, corridors, lift landing and staircase Ensure all rooms are to be cleaned according to The Face Suites standards and supply them with sufficient amenities. C omplete all rooms assign for the day before end of shift and report to supervisor if any rooms not accomplish. To carry out periodic cleaning projects and spring cleaning in the guest rooms and floor as on a timely basis. To assist and coordinate with Room Supervisor on monthly inventories of linen, chemicals, guest amenities and supplies. To be competent in room cleaning, taking into consideration “attend to details”. Ensure corridors are kept clean and room service trays are removed to the service areas immediately. Attend to guest complaint promptly and efficiently, understand guest needs and feedback to them within professional manner. To carry out periodic cleaning projects and spring cleaning in the guest...

RESPONSIBILITIES: Assist the Assistant Housekeeper on a daily operation of Room section. To prepare room assignment and schedule for Room Attendants. Monitor the daily room status, discrepancy, arrival, departure, VIP room, stay over and OOO (Out of Order) room status. Carry out room inspection according to housekeeping Standard Operation Procedures (SOP). Check and submit daily room operation report to Assistant Housekeeper. Audit room assignment report by the Housekeeping Attendants daily. Arrange inventories for linen, chemicals, guest amenities and supplies. Attend and conduct departmental briefing and training on hotel SOP. Prepares and coordinates annual appraisals for Housekeeping Attendant Liaise closely with front office on occupancy forecast, special request and VIP arrivals Attend to guest complaint promptly and efficiently, understand guest needs and feedback with professional manner. Assist the Housekeeping...

RESPONSIBILITIES : Protect and safeguard all hotel guest and hotel staff belongings and all hotel assets.   Make regular rounds of assigned areas  Document, report and follow – up on safety hazards and violations of hotel and company Policy.   Assist the duty manager in inspecting. Maintain a close watch for any fire or safety hazards. Assist in any fire or other emergency situation. Monitor CCTV, Security alarm system and update the fire extinguisher expire date. Escort and witness cash drops when requested. Enforce the hotel associate entrance policy. Ensure that the CCTV monitors, recording decks and walkie–talkie sets are in good operating conditions. Monitor the lift system and report any malfunction or defects to the Security Officer/ Engineering Department/ Lift Contractor Elevator immediately.     SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in...

Reponsibilities: Answering the Internal and External Calls. Responsible for channeling telephone calls to the proper extension smoothly and politely. Handle requested wake up calls efficiently either by manual or the automatic wakeup call system. To check hotel lines at the beginning of the shift and to report any down lines to the Manager immediately To handle any request for amenities or transportation promptly and accurately. To confirm reservations for rooms according to the room’s availability. Handles all group tours/ conventions including the rooming list. Handle all Online Travel Agent bookings. Update guest history records, travel agency/ company records and account receivable records on a regular basis. Prepare 7 days VIP and any Reservation report. Coordinate with both OTA’s and Travel Agents and update the room allotment.  Prepare Performa invoice for companies/ travel agents and follow up any prepayment before arrival.    Perform other duties...

Responsibility : Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.  Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.   Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.   To handle all check-outs promptly for FIT...

RESPONSIBILITIES: 1. Assign specific tasks to each attendant at the end of the day for the following     day and sees to it that the staff knows and accomplishes their duties. 2. Check at the start and at the end of the shift that all service attendants     complete their opening and closing tasks. 3. Takes inventories of the the daily food supplies to ensure availability. 4. Prepares and submits breakage and loss report for the shift. 5. Assists the service staff in serving food and drinks. 6. Handles guest complains professionally and tactfully. 7. Checks the accuracy of the guest’s bill before it is presented to the guest. REQUIREMENTS: 1. Minimum SPM or equivalent. 2. At least 2 years’ experience as a captain in a F&B outlet in the hotel industry.. 3. Experience in Point of Sales 4. Must be able to communicate in English (written and spoken) and other     languages. 5. Able to support the supervisor, lead and delegate a service team.

DUTIES AND RESPONSIBILITIES Greets guests and presents them with the menu. Informs guests about the special items for the day and the changes in menu if any. Recommends food and beverages to the guest and also try to upsell. Takes food and beverage orders from the guest. Issue receipts, accept payments and return the correct change. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATION STANDARDS Education Minimum SPM or equivalent. Experience At least 2 years’ experience as a waiter / waitresses in a F&B outlet. Experience in order taking. Must be able to communicate in English (written and spoken) and other languages.

RESPONSIBILITIES: 1. Follow SOP for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 3. Maintain awareness of undesirable persons on property premises. 4. Identify and correct unsafe work procedures or conditions and/ or report them to management and security/ safety personnel. 5. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in Bahasa and English Strong interpersonal skills Ability to multi task Computer literate Willing to work on shift Knowledge About ERT (Emergency Response Team) Knowledge About OSHA & First Aid Treatment (Basic) QUALIFICATION STANDARDS...