Hard Rock Hotel Penang

As a Food & Beverage Service Crew Leader, you will oversee the daily operations of function rooms, bars, lounges, restaurants, pool areas, and in-room dining services, ensuring exceptional guest experiences and the highest standards of service delivery.  You will lead and support the service team while maintaining operational excellence, guest satisfaction, and compliance with company standards. Key Responsibilities You will: Supervise and coordinate the day-to-day operations of assigned Food & Beverage outlets to ensure smooth and efficient service. Lead, coach, and motivate team members to deliver exceptional guest experiences and achieve service excellence standards. Ensure outlets are properly set up and prepared for service, including maintaining adequate stock levels, equipment readiness, and cleanliness standards. Monitor service quality and provide guidance to team members during service periods. Respond promptly and professionally to...

Responsibility: Providing courteous and efficient food and beverage services to the customers by presenting the menu, take order, suggest and recommend appropriately. Attend and respond to customers’ needs promptly and professionally such as presenting bills to customers, collect payment and give to the cashier, return change or credit card to customers. Performing general cleaning duties, such as sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of the overall Hard Rock Café.   Requirements: Prior experience in a similar position. Thorough knowledge of food safety procedures. Excellent organizational, time management, and multitasking abilities. Outstanding interpersonal skills. Capacity to work in a fast-paced environment. Ability to stand for extended periods. Ability to work shifts, over weekends, and on public holidays, as needed. This position is restricted to individuals with the rights to work...

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will: Welcome, greet, assist VIPs, guests during arrival, stay and departure, i.e. check in, check out, guest registration process. Assist in check in, check out and guest registration process. Handle guests’ requests, inquiries and complains by using the service recovery techniques. Prepare & schedule the necessary for the arrival of VIPs or guests enrolled with hotel’s loyalty program. Provide information on Penang, hotel facilities, memorabilia & etc. Provide secretarial services to guest such as but not limited to send, receive email, fax, parcel. Handle billing, handle cashiering and update Guests’ folio. Escort guest to the room & assisting with the luggage. Requirements Proven experience as front desk representative, agent or relevant...

As IT Executive, you are responsible for the work performance of one or more subordinates who are in the back-of-house of guest service for consistently meeting differing guests’ needs & wants consistent to your assigned area of responsibility in the Finance department, that is, IT. You direct the procedural and personal dimensions of one or more work processes through these subordinates. An increase in personal efficient and effectiveness is expected when you work as a team with your subordinates, colleagues and superiors and achieve common goals and targets.   You will:- Ensure all data on the hotel computer system is backed up daily. This includes Opera, Micros, E-point, HOS. Be on call for IT related emergencies. Install IT related soft/hardware in the hotel with the approval of the IT Operations and Development Manager. Regularly check all PCs in the hotel for viruses and run virus cleaning programs when necessary. Assist in maintaining the hotel’s...

As Assistant Sales Manager/Sales Manager, you are responsible for the work performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & wants, within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section, Stage Pass Membership and Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets. You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in accordance with the hotel's...

Your main duties center on the procedural and personal dimensions as applied in the delivery of the guest experience in guest rooms, function rooms, public areas and all hotel M&E facilities areas including of cafe, spa and retail outlets. You will assist in: Maintaining, installing and repairing all mechanical & electrical equipment and building services. Setup, care, handling, maintains and repair of the audio visual, sound, lighting, conference and relevant equipment. Perform preventive and corrective maintenance for guest rooms, public areas, back-of-house, and all hotel facilities. Troubleshoot, repair, and maintain electrical, mechanical, plumbing, air-conditioning, and other building systems. Attend to daily maintenance requests and ensure timely completion of work orders. Conduct routine inspections to ensure all equipment and facilities are operating safely and efficiently. Support renovation, installation, and upgrading works as required....

Responsible for: Preparing and serving alcoholic and non-alcoholic beverages according to Hard Rock Café standards. Providing friendly, professional, and efficient service to guests while taking beverage orders and making recommendations when appropriate. Maintaining cleanliness and organization of the bar area, equipment, glasses, and tools at all times. Ensuring proper handling of cash, stock, and bar supplies while following company policies and food safety standards. Supporting the overall operations and atmosphere of Hard Rock Café to deliver an excellent guest experience. Prior experience as a Bartender or in a similar role is an advantage. Good knowledge of beverages, cocktails, and customer service practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks. Able to work shifts, weekends, and public holidays as required. This position...

Description Responsible for food preparation and general kitchen sanitation. Responsible for maintaining a clean cooking and working area. Responsible for plating of salads and desserts. Responsible for cleanliness of work area. Must monitor inventory at all times and report items that need to be reordered. Responsible for receiving incoming food orders and rotating stock. Other duties as assigned. Requirements Prior experience in a similar position. Thorough knowledge of food safety procedures. Excellent organizational, time management, and multitasking abilities. Outstanding interpersonal skills. Capacity to work in a fast-paced environment. Ability to stand for extended periods. Ability to work shifts, over weekends, and on public holidays, as needed. This position is restricted to individuals with the rights to work in Malaysia.

As Junior Sous Chef, you are responsible for daily overall kitchen operation, kitchen management and consistent in ensuring the food quality is at the highest level as set by the standards. This position is instrumental in maintaining a profitable, clean, organized, and harmonious kitchen.  You will :  Assist the Sous Chef / Chef de Cuisine / Executive Sous Chef in performing his duties and acts in his absence. Attends daily F&B Production briefing and / or any meetings if required and / or assigned. Attend NSF / FSMS / ESG meeting if required and / or assigned. Maintains good and open-minded relationships with all the departments within the hotel. Ensure all NSF / FSMS and ESG records are kept up-to-date and in a professional set up as set by the management. Supervise and work allocation to team, according to their knowledge and skill level. Submit new proposals to the Sous Chef / Chef de Cuisine / Executive Sous Chef for discussion prior to food tasting....