Hard Rock Hotel Penang

The Assistant Operations Manager role is mainly to implement the right processes and practices across Hard Rock Cafe. The specific duties include formulating strategy and improving performance. You are required to: Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Train and empower employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards Monitor/coach employees on performance, compliance with procedures and workload. Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc. Ensure employees follow safety, sanitation and security procedures. Conduct stable visits (bar and tables) to build rapport, assess customer satisfaction, develop...

As Sales & Marketing Administrative Executive, you are responsible for the performance of one or more subordinates who are in the frontline/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales, Stage Pass Membership and Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets. You will: Responsibilities Handle correspondences such as emails, telephone calls, letters and etc Compose basic memos, emails, letters, quotations and agreements in English or Bahasa Malaysia or Mandarin Ensure an effective filling system, tracing system, monitor production of all accounts and take...

Making proficient sales transactions – using a point-of-sale system provided Handle cash and other forms of payment Maintain proper cash drawer balances and denominations Demonstrate impeccable product knowledge Determine guests’ needs by actively engaging them in 1-on1 conversations and informing guests of product features and benefits Suggestive selling – using proven techniques (i.e. related items, higher quality items, transitional phrases) Maintain a clean and organized store Maintain proper product stocks levels – through retail pulls & inventories

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in the spa, cabanas and hotel rooms. You will: Perform professional spa treatments to guests Follow bookings/allocations of treatment task as per appointment book Sell retails products to guests Follow massage steps according to treatment SOPs Assist in inventories and stock takes

As IT Executive, you are responsible for the work performance of one or more subordinates who are in the back-of-house of guest service for consistently meeting differing guests’ needs & wants consistent to your assigned area of responsibility in the Finance department, that is, IT. You direct the procedural and personal dimensions of one or more work processes through these subordinates. An increase in personal efficient and effectiveness is expected when you work as a team with your subordinates, colleagues and superiors and achieve common goals and targets.  You will:- Ensure all data on the hotel computer system is backed up daily. This includes Opera, Micros, E-point, HOS. Be on call for IT related emergencies. Install IT related soft/hardware in the hotel with the approval of the IT Operations and Development Manager. Regularly check all PCs in the hotel for viruses and run virus cleaning programs when necessary Assist in maintaining the hotel’s management...

This position which is in the front line of guest service is responsible for consistently meeting differing guests' needs and wants consistent to the assigned area of responsibility in the Safety & Security department that is, Security Control Room (FCC), perimeter security, static security, patrolling, parking, driving and vehicle maintenance.

As an Assistant Talent Development Manager, you are responsible to support the Senior Talent Development Manager in implementing and driving the Training & Development policies and procedures for the hotel. You will act as a strategic business partner by working closely and coaching Department Trainers in improving departmental learning interventions, implementation and managing follow-up actions that in turn helps achieve business goals. You will: Lead and facilitate training programs effectively including the measurement of post training effectiveness. Drive and implement the hotel’s training system and procedures. Observe and identify hotel and departmental training needs and work closely with the Senior Talent Development Manager on the improvement strategies. Monitor departmental training activities and discuss any improvement with Senior Talent Development Manager. Handle and manage the Human Resources Development Fund (HRDF) of the hotel accurately and timely....