The Prestige Hotel

JOB DESCRIPTION First point of contact for guest enquiries and complaints. Maintains and be aware of the importance of guest recognition. Monitor and manage front office operations on a day-to-day basis. Train new hires and mentor existing  GSA & trainees Incident management, investigation and reporting. Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action. Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks. Knows  room locations, types of available rooms and room rates, as well as the activities and services of the hotel. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell...

Responsibilities Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities

Responsibilities Prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu and following food and safety procedure. To work in any section of the kitchen when necessary. Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities