The Prestige Hotel

The Prestige Hotel is a 5-star luxury homegrown hospitality label located in the heart of the Georgetown UNESCO world heritage site. Inspired by its colonial Victorian heritage, it welcomes the urbane traveller to a magical contemporized colonial scene, with 162 rooms, an all-day dining outlet, an arcade with a mix of retail outlets, event spaces and a rooftop infinity pool.
 
The Prestige Hotel brings local inspiration to life for intrepid world travellers seeking to experience local charm at its best. It is the perfect designer living space for the busy business executive and the contemporary world traveller of today.
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
JOB DESCRIPTION First point of contact for guest enquiries and complaints. Maintains and be aware of the importance of guest recognition. Monitor and manage front office operations on a day-to-day basis. Train new hires and mentor existing  GSA & trainees Incident management, investigation and reporting. Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action. Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks. Knows  room locations, types of available rooms and room rates, as well as the activities and services of the hotel. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell...
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
Responsibilities Receive, record and transmit guest requests accurately Prepare and distribute various departmental reports Maintain key control and monitor lost properties Maintain work area in proper state of cleanliness Coordinate between Housekeeping Department and other relevant departments Coordinate within the department and assist in daily housekeeping operations and requirements Maintain and update administrative tasks such as staff records, assigning cleaning tasks, linen/laundry records and taking inventories Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
JOB DESCRIPTION Perform opening duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments. Attend pre-shift and general meetings to update knowledge of special offers and stock-related issues, and to discuss service and product matters. Meet, greet, and seat guests, assist them with food and wine menus. Ensure beverages are served swiftly and replenished continuously. Ensure accuracy when entering orders into the point of sale (POS) system. Follow up on food and beverage orders with Kitchen. Check on guests to establish satisfaction with the product and overall experience and providing management with feedback. Issue guests with their check upon request and greeting and thanking them sincerely on departure. Performing closing duties such as sweeping and vacuuming and preparing linens for collection by laundry service JOB BENEFITS Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance...
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
Responsibilities Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
Responsibilities Respond and attend to guest repair requests Read and understand test equipment, measuring devices, and safety manuals Perform maintenance activities in the guest rooms and public areas  Test, troubleshoot and perform basic repair on equipment Maintain the hotel facility and related equipment in a safe and efficient manner Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
RESPONSIBILITIES To safeguard the physical well-being of the hotel's property, employees and guests. Adhere to approved safety and security policies and procedures to ensure a safe environment. Report work related accidents, or other injuries immediately upon occurrence to manager/ supervisor. Identify and report unsafe work procedures or conditions to the management. Protect the privacy and security of guests and co-workers. Maintain confidentiality of proprietary materials and information.  Handle business interruptions and complaints according to the standard operating procedures.  Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.  Conduct interviews with relevant parties in order to obtain statements and information related to incidents.  Monitor the issuing and receiving of all keys and walkie-talkies to ensure the safekeeping of these items Check and ensure that there are no undesirable...
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
Responsibilities Prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu and following food and safety procedure. To work in any section of the kitchen when necessary. Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
JOB DESCRIPTION Report to Director of Sales to provide Marcom and PR support for the hotel. Responsible for providing strategic direction and execution of all communication materials for the hotel. Responsible for developing and maintaining content including videos and photographs on hotel’s website and other owned platforms. Work closely with Director of Sales and Revenue Generating Departments to develop new campaigns for respective market segments. Recommend, use and optimize various communication platforms to engage with different audiences and market segments. Create marketing materials to be used across various platforms – both offline and online. Develop and execute social media strategies including content management to promote and increase awareness, and build up followers’ community. Develop PR strategies and activities to enhance brand value of the hotel. To utilize and control effectively departmental budget for marketing and communication....
Aug 11, 2022
Full time
The Prestige Hotel The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
JOB DESCRIPTION Report to Director of Sales to provide Design and Creative support for the hotel. Conceptualize, design and execute marketing and collateral materials, such as brochures, posters, promotional materials, menus, and other relevant marketing materials. Develop product images and creative concepts for online, print and email campaign. Produce videos and photos to support marketing strategy of new products and update of old inventory. Work closely and collaboratively with the Marketing team on all creative projects. Thinking creatively to produce new ideas and concepts, in line with the Hotel's brand identity guide. Proofreading to produce accurate and high-quality work Manage content across different channels and website, ensuring all content and imagery is pixel perfect and up to date across all platforms To carry out any other duties as and when required. JOB REQUIREMENT Candidate must possess at least Diploma / Advanced / Higher /...