The Prestige Hotel
The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
JOB DESCRIPTION
First point of contact for guest enquiries and complaints.
Maintains and be aware of the importance of guest recognition.
Monitor and manage front office operations on a day-to-day basis.
Train new hires and mentor existing GSA & trainees
Incident management, investigation and reporting.
Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action.
Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks.
Knows room locations, types of available rooms and room rates, as well as the activities and services of the hotel.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell...