Hotel Granada Johor Bahru

Monitor and supervise all works assigned to subordinates / contractors Manage schedules to achieve cost effectiveness for engineering works Ensure compliance of work standards & procedures Support the upkeep and maintenance of the property and its surroundings Take full charge of electrical, A.V, aircond and plumbing sections R esponsible in maintaining the electrical substation, meter room, feeder pillars and all other electrical panels in good and safe condition at all time Take the full charge of the standby generator set in term of engineering operation and testing Responsible in keeping all electrical wiring in good and safe condition all time Monitor and plan of preventive and routine maintenance of electrical equipment To perform daily planned maintenance work order Troubleshoot and repair all electrical and mechanical breakdowns of equipment Responsible for the proper organization and functioning of the maintenance and...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity Registers and rooms all arrivals according to established procedures Maintain intimate knowledge of departmental standards and procedures Keeps abreast of all modifications to accounting policies and procedures Responsible and attends to the guest's request by using the service of safety box at all times Attends to guests' complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times Complete and verify forgotten ID forms Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator Responsible for keeping up to date with information on activities and programs and other general information...

Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service, fax delivery, parcel and mail handover, information service and other related tasks Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Hotel Granada” or "Welcome back, Mr. / Mrs. / Miss So & So” Rooming the guest in a professional way, this includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue Assisting to arrange the transportation for guest in the...

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key Contacting housekeeping or maintenance when guest reports a problem Ensure registration cards of arriving guests and ensures all information should be filled on each card either by Guest Service Assistant or the guests Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information Referring guest’s comments and complaints to the appropriate superior Responsible for keeping up to date with information on activities and programs and other general information Assist guests with any inquiries regarding local entertainment, restaurants or transportation Keeps abreast of all modifications to accounting policies and procedures To discuss all matters that needed to follow up with the next shift Develop and maintain positive working...

Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing room, banquet and room rental revenue through directly soliciting business via aggressive prospective, making presentations, developing contracts, negotiating and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts. Develop and conduct persuasive verbal sales presentations to prospective clients. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in...

Respond promptly to requests from guests and other departments Fill cart with supplies and transport cart to assigned area Enter guest rooms following procedures for gaining access and ensuring vacancy before entering Replace guest amenities and supplies in rooms Replace dirty linens and terry with clean items Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets in guest rooms and hallway Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; properly store flammable materials Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information Welcome and acknowledge all guests according...

Processes payments and documents such as invoices, journal vouchers, employee reimbursements, and statements Calculates rates paid for purchases and all price extensions Verifies items billed against items ordered and received and reconciles differences through follow-up with the vendor and/or other employees Posts financial data to appropriate accounts in an automated accounting system, according to instructions Reviews on-line transactions for changes and accuracy and corrects errors Disburses funds using manual/local warrants or petty cash and makes change according to specific instructions Endorses warrants or money orders, prepares account deposit ticket, and deposits money as directed Files and/or removes records and reports Operates standard office equipment Performs related work as assigned

Monitor and supervise all works assigned to subordinates / contractors Manage schedules to achieve cost effectiveness for engineering works Ensure compliance of work standards & procedures Support the upkeep and maintenance of the property and its surroundings Take full charge of electrical, A.V, aircond and plumbing sections Responsible in maintaining the electrical substation, meter room, feeder pillars and all other electrical panels in good and safe condition at all time Take the full charge of the standby generator set in term of engineering operation and testing Responsible in keeping all electrical wiring in good and safe condition all time Monitor and plan of preventive and routine maintenance of electrical equipment To perform daily planned maintenance work order Troubleshoot and repair all electrical and mechanical breakdowns of equipment Responsible for the proper organization and functioning of the maintenance and repair function...

Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behavior Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Service Assistant or the guests Assists in handling room lock problems and safety box Co-ordinates with all departments concerned in order to maintain Front Office functions properly Operates the front office computer system in order to assist Guest Service Assistant Handles guest complaints and other related problems and reports on the Duty Manager’s log Assist Guest Service Assistant and Bellman during they are busy Answers guest’s inquiries, handles complaints and attend to the needs of the guests Authorizes charges to be made for late departures and/or compliments on them Promotes and maintains good public relations Motivates and maintains good staff relations...