RM1,700 - RM1,900 monthly
THE LUMA HOTEL
Lot 2-5, Blok A, Sutera Avenue, Jalan Sembulan, 88100, Kota Kinabalu, Sabah
Responsible to monitor hotel services provided to guest during shift, especially when if VIP stay in house, to present an excellent quality of service, Meanwhile handling customer complaints and hotel emergency special events.
Room inspection status and guest’s room assignment.
Familiar with the standards of hotel facilities and services provided to them.
To be well verse and knowledgeable with the hotel’s daily activities.
The execution and implement task assigned by the superior.
To serve any VIP when needed and knowledgeable in and hotel products.
Assist passengers to check in and check out services.
Assist in the daily handover and follow-up of the Front Office when change of shift.
Assist the department in managing of manpower arrangement.
Assist in supervising various reception services and department operations.
To handle and execute guest request
Handle guest complaints.
Requirements:
At least 2 years’ experience in Front Office department and...