THE LUMA HOTEL

Responsible to monitor hotel services provided to guest during shift, especially when if VIP stay in house, to present an excellent quality of service, Meanwhile handling customer complaints and hotel emergency special events. Room inspection status and guest’s room assignment. Familiar with the standards of hotel facilities and services provided to them. To be well verse and knowledgeable with the hotel’s daily activities. The execution and implement task assigned by the superior. To serve any VIP when needed and knowledgeable in and hotel products. Assist passengers to check in and check out services. Assist in the daily handover and follow-up of the Front Office when change of shift. Assist the department in managing of manpower arrangement. Assist in supervising various reception services and department operations. To handle and execute guest request Handle guest complaints. Requirements: At least 2 years’ experience in Front Office department and...

Digital marketing is a newer job in the age of social media and the internet. The digital marketer is responsible for a large portion of the business's online presence. The digital marketer should have the ability to manage a content management system. They should also be able to coordinate with the sales team in order to create marketing campaigns. If you are the person with creative "why not" attitude, welcome to join us. Assist and manage day-to-day operations of social media marketing, email marketing and web content update with relevant information and photographs. Analyze website performance and initiate improvements and updates. Monitor day-to-day activities of hotel social media channels Communicates with GM and Dept. heads for appropriate messaging needs/ responses to Guest Reviews (TripAdvisor, OTAs). Responsible to assist the Sales Manager for related Sales & Marketing initiatives and activites Assist to arrange schedule and activities related...

Housekeeping Room Makers are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably. Requirements: Strong and good stamina to work heavy duty based on job function. Flexibility to work various shift, including weekends, PH. Previous guest service and/or housekeeping experience. Experience using industrial cleaning equipment and products. Follow SOP room cleaning procedure but not limited to changing bed linen and making beds, Sweeping and mopping floors, dusting and polishing furniture, returning and restocking cleaning cart at shift end and etc. Professional and polite