THE LUMA HOTEL

Responsible to monitor hotel services provided to guest during shift, especially when if VIP stay in house, to present an excellent quality of service, Meanwhile handling customer complaints and hotel emergency special events. Room inspection status and guest’s room assignment. Familiar with the standards of hotel facilities and services provided to them. To be well verse and knowledgeable with the hotel’s daily activities. The execution and implement task assigned by the superior. To serve any VIP when needed and knowledgeable in and hotel products. Assist passengers to check in and check out services. Assist in the daily handover and follow-up of the Front Office when change of shift. Assist the department in managing of manpower arrangement. Assist in supervising various reception services and department operations. To handle and execute guest request Handle guest complaints. Requirements: At least 2 years’ experience in Front Office department and...

Fully responsible of the department daily operation and assist the Front Office Manager in all areas of  the department. Be involved in the co-ordination of the overall operations and smooth running all areas  of the Front Office Department. To ensure the services offered to guest is professional and efficient at  all times. To ensure business and financial objectives for the department are met. Requirements: At least 3 years as Assistant Front Office Manager role at 4-star hotel industry Excellent in communication skill in handling guest Excellent problem-solving skill day-to-day operation Familiar with PMS Strong leadership, independent and action promptly on problem solving Pleasant personality with professionalism Must have strong verbal and written communication skills in English, Malay and Chinese will be  advantaged (multi-dialect is a bonus) Able to work irregular hours and, or to cover during short manning

Requirements:  - Experienced in 4-star luxury hotel    - Minimum 5 years’ experience in Housekeeping Manager level - Able to work on shift based   - Strong leadership in handling daily Housekeeping operation Job Responsibilities: Ensure cleanliness and brand standard are constantly met Coordinate with outsource laundry and vendor regard any relevant to Housekeeping. Expertise in cleaning items and the usage, meanwhile supplies to staff for respective duties Updated the system on real time of room status occupancy and cleaning status Strong supervisory in hygiene and standard cleaning field Creation of Housekeeping SOP and good in training to the team Good eyes on rectify room status issue and immediately solve the problem Rectify any inventory count , loss & breakages as scheduled. Interview right talent be part of the Housekeeping team. Monitor and oversee sufficient manning to run daily room credit...