Travelodge Chinatown Kuala Lumpur

JOB OVERVIEW  The Sales Manager is responsible for developing and maintaining business opportunities through active direct sales, marketing, emails, or other forms of communication to maximise revenue opportunity. He/She will identify areas of improvement in overall sales performance and develop strategic action plans to optimize the performance of the sales team and drive incremental sales revenue. Responsibilities: - Identify and develop new business opportunities within the corporate/travel industry/leisure - Generate and maximize the business potential of the designated portfolio through daily sales  calls, telephone calls, effective account servicing, site inspection and entertainment - Prepare correspondence to customers and internal booking reports, and maintain sales files - Manage and maintain the business relationship with existing and new clientele base to achieve  customer satisfaction; ensure external and internal customers are satisfied with...

JOB OVERVIEW  The Guest Service Agent will represent the hotel to the guest throughout all stages of the guest stay.  He/She will help guests during check-in and check-out, assign rooms, accommodate special requests  whenever possible, answer the phones and assist with rooms reservation.  RESPONSIBILITIES: • Register guests and assigns rooms. Accommodates special requests whenever possible • Assist in preregistration and blocking of rooms for reservations • Thoroughly understand and adhere to proper credit, and cash handling policies and procedures • Understand room status and room status tracking • Know room locations, types of rooms available, and room rates • Use suggestive selling techniques to sell rooms and to promote other services of the hotel • Know the location, types of available rooms and the activities and services of the property • Coordinate room status updates with the housekeeping...