Bertam Resort Penang

Job Summary The Wellness & Spa Manager is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring high-quality service, customer satisfaction, and revenue growth. This role manages staff, maintains service standards, and promotes wellness programs aligned with the brand. Key Responsibilities 1. Operations Management Oversee daily spa and wellness operations (treatment rooms, facilities, cleanliness) Ensure smooth scheduling of appointments and staff allocation Maintain high standards of hygiene, safety, and service quality 2. Guest Experience Ensure excellent customer service and personalized guest experience Handle guest feedback, complaints, and service recovery Build strong relationships with repeat and VIP guests 3. Staff Management Recruit, train, and supervise therapists and spa staff Prepare duty rosters and manage attendance Conduct performance evaluations and coaching...

Position Summary The Human Resources Manager is responsible for overseeing all aspects of human resources practices and processes to ensure the effective management of the organization’s workforce. This includes recruitment and staffing, performance management, training and development, compensation and benefits, employee relations, compliance with labor laws, and HR policy development. The HR Manager plays a critical role in aligning HR strategies with business goals to foster a positive work environment and organizational growth. Key Responsibilities 1. Recruitment & Staffing Develop and implement effective recruitment strategies to attract and retain qualified candidates. Manage the end-to-end recruitment process, including job postings, interviews, selection, and onboarding. Collaborate with department heads to understand workforce requirements. 2. Employee Relations & Engagement Foster a positive...