12 Concierge Department jobs

Job Descriptions Greeting guests upon arrival and making them feel welcome Respond to all requests in a courteous, professional manner at all times Provide directions for parks, restaurants, airports, etc. To handle customer complaints in accordance with the company policy, reporting all complaints to the management. Responsible for obtaining update on tour information regarding places of interests and other similar spots intended for tourists Job Requirements Possessed at least SPM Minimum 1 year relevant experience in the hotel industry Maintaining a positive, empathetic and professional attitude toward guests at all times Pleasant personality with good interpersonal and communication skills Able to start work immediately is preferable Any other duties as and when assigned from time to time by the superior

Job Requirements & Responsibilities: Minimum PMR qualification; Able to communicate in English & Bahasa Malaysia; Able to perform duty such as carrying luggage and bags; Able to assist customers in answering their queries; Pleasant personality

JOB DESCRIPTIONS: Provide courteous and efficient service, and if possible, to comply with each and every request. Maintain guest records and other Front Office records. To check the arrival file which require special request like bay cot, extra bed or fruit basket Check –in and check-out guests according to the procedure. Work closely with the Housekeeping Department. Inform Housekeeping of early check-ins or late check-outs. Prepare welcome folders and relevant material for FIT guests and groups arrival. Handle mail, messages, packages, flowers, gift and other items for guests. Reads Log Book and Notice Board for the latest news and follows up. Responsible for the cash float, also responsible for any cash shortage/unsettled accounts (shortage) due to their negligence. All credits letters received are to be acted upon and filed accordingly. To witness the outlets cashier for drop in safe 3 times daily and to be recorded into the...

Welcoming guests at the main entrance, and greeting them appropriately Opening doors and carrying luggage for guests upon request. Escort guest to their rooms and explain hotel facilities. Providing concierge services to guest such as making restaurant reservation or arranging for transportation to local attractions. Assist with valet parking during the arrival and departure of the guest. Receive the room key from the front desks and escort the guest to the room If guest want to change the room be prepared for transferring baggage from one room to another. Providing information about local points of interest and other various information.

Plan and organize hotel activities to drive sales. Manage and monitor hotel expenses and track inventory. Plan and implement marketing campaigns with marketing teams. Build and maintain strong relationships with visitors, clients and vendors. Conduct hotel budgeting and financial planning. Suggest and implement new ideas. Determine KPIs and Track KPIs and prepare reports. Manpower planning, hiring and conduct onboarding for hotel staff. Evaluate and review staff performance. Ensure safety and adherence to rules and regulations. Prepare and manage schedules and shifts. Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues. Check that all Front Office employees report to work punctually and are well groomed before each of their shift. Conduct daily briefings and ensure that all pertinent information is well received by team members. Ensure the efficient and...

Responsibilities -Protect company’s property and staff by maintaining a safe and secure environment -Observe for signs of crime or disorder and investigate disturbances -Act lawfully in direct defense of life or property -Apprehend criminals and evict violators -Take accurate notes of unusual occurrences -Report in detail any suspicious incidents -Patrol randomly or regularly building and perimeter -Monitor and control access at building entrances and vehicle gates -Watch alarm systems or video cameras and operate detecting/emergency equipment -Perform first aid or CPR Requirements -Proven work experience as a Security Guard or relevant position -Trained security officer with diploma -Ability to operate detecting systems and emergency equipment -Excellent knowledge of public safety and security procedures/protocols -Surveillance skills and detail orientation -Integrity and professionalism

Job Description:- Have basic knowledge of all engineering operating system and equipment Able to carry out the general day-today operation of the entire engineering department for overall smooth operations of the department Able to troubleshoot any engineering & maintenances issues Able to liase and attend to guest request, concerns and feedback in a professional manner Maintain good communication and work relationships in all areas of the hotel Able to perform any other relevant job assigned from time to time by the Management Job Requirement:- Possess at least SPM / Certificate in Mechanical engineering related matter or equivalent 2 years experience, preferably in Hotel industry is an added advantage Knowledge of Planned Preventive Maintenance (PPM) Positive working attitude, punctual, reliable, honest Willing to work on shift duties, weekends, public holidays etc Applicable for Malaysian citizen only

RESPONSIBILITIES: 1. Follow SOP for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 3. Maintain awareness of undesirable persons on property premises. 4. Identify and correct unsafe work procedures or conditions and/ or report them to management and security/ safety personnel. 5. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in Bahasa and English Strong interpersonal skills Ability to multi task Computer literate Willing to work on shift Knowledge About ERT (Emergency Response Team) Knowledge About OSHA & First Aid Treatment (Basic) QUALIFICATION STANDARDS...

Monitor and supervise all works assigned to subordinates / contractors Manage schedules to achieve cost effectiveness for engineering works Ensure compliance of work standards & procedures Support the upkeep and maintenance of the property and its surroundings Take full charge of electrical, A.V, aircond and plumbing sections R esponsible in maintaining the electrical substation, meter room, feeder pillars and all other electrical panels in good and safe condition at all time Take the full charge of the standby generator set in term of engineering operation and testing Responsible in keeping all electrical wiring in good and safe condition all time Monitor and plan of preventive and routine maintenance of electrical equipment To perform daily planned maintenance work order Troubleshoot and repair all electrical and mechanical breakdowns of equipment Responsible for the proper organization and functioning of the maintenance and...

Monitor and supervise all works assigned to subordinates / contractors Manage schedules to achieve cost effectiveness for engineering works Ensure compliance of work standards & procedures Support the upkeep and maintenance of the property and its surroundings Take full charge of electrical, A.V, aircond and plumbing sections Responsible in maintaining the electrical substation, meter room, feeder pillars and all other electrical panels in good and safe condition at all time Take the full charge of the standby generator set in term of engineering operation and testing Responsible in keeping all electrical wiring in good and safe condition all time Monitor and plan of preventive and routine maintenance of electrical equipment To perform daily planned maintenance work order Troubleshoot and repair all electrical and mechanical breakdowns of equipment Responsible for the proper organization and functioning of the maintenance and repair function...

JOB DESCRIPTION - To perform routine and extensive preventative maintenance and repair procedures on building, guest rooms, general facilities, mechanical and electrical equipment, fire-fighting system and utility systems in order to provide the ultimate service for hotel guests. - To ensure that the building has adequate heating, lighting, and ventilation and that it is properly cleaned and in good working condition. - Troubleshoot facilities breakdown or any room defect in a timely and effective manner. - To perform general repairs such as plumbing, painting, patching walls, servicing electrical appliances, hanging electrical equipment and control circuit, shelves, and replaces faulty electrical switches. - To perform installation of wallpaper in the hotel building. REQUIREMENTS - Candidate must possess at least a Professional certificate of Engineering Electrical/ Air Conditioning or equivalent. - Preferably candidates specializing in Maintenance / Repairing...

•    Welcome visitors by greeting them in courteous, efficient and polite manner. •    Keeping the hotel are secure, safe and orderly. •    Protect the hotel property, guests, visitors and hotel staff including their belongings from any criminal action. •    Doing patrolling around the hotel area and report any abnormalities observed. •    Familiarize with all emergency procedure and to enforce them when needed. •    Manage in-coming vehicle and direct them to designated parking areas. •    Attend to emergencies and maintain safety and order during such incidents.