7 Concierge Department jobs

Are you passionate about the hospitality industry and have a flair for making people feel welcome? Do you possess excellent communication skills in English and have a pleasant appearance? If so, we have an exciting opportunity for you! Job Description: As a Hotel Brand Ambassador at The Kuala Lumpur Journal Hotel, you will be the face of our establishment, ensuring that every guest has an unforgettable experience. Your responsibilities will include: 🌟 Greeting and assisting guests with a warm and welcoming demeanor. 🌟 Providing information about the hotel's services, facilities, and promotions. 🌟 Assisting with guest inquiries and resolving any issues promptly. 🌟 Representing the hotel at events and functions as needed. 🌟 Creating a positive and memorable impression of KL Journal Hotel. Requirements: To be considered for this role, you should: ✨ Have a pleasant and professional appearance. ✨ Speak English fluently; additional languages are a plus. ✨ Be passionate about the...

JOB SUMMARY   Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CORE WORK ACTIVITIES   Maintaining Concierge Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Understands the impact of department’s operations on the...

POSITION SUMMARY   Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.   Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and...

Job Descriptions Greeting guests upon arrival and making them feel welcome Respond to all requests in a courteous, professional manner at all times Provide directions for parks, restaurants, airports, etc. To handle customer complaints in accordance with the company policy, reporting all complaints to the management. Responsible for obtaining update on tour information regarding places of interests and other similar spots intended for tourists Job Requirements Possessed at least SPM Minimum 1 year relevant experience in the hotel industry Maintaining a positive, empathetic and professional attitude toward guests at all times Pleasant personality with good interpersonal and communication skills Able to start work immediately is preferable Any other duties as and when assigned from time to time by the superior

Job Requirements & Responsibilities: Minimum PMR qualification; Able to communicate in English & Bahasa Malaysia; Able to perform duty such as carrying luggage and bags; Able to assist customers in answering their queries; Pleasant personality

Responsibilities -Protect company’s property and staff by maintaining a safe and secure environment -Observe for signs of crime or disorder and investigate disturbances -Act lawfully in direct defense of life or property -Apprehend criminals and evict violators -Take accurate notes of unusual occurrences -Report in detail any suspicious incidents -Patrol randomly or regularly building and perimeter -Monitor and control access at building entrances and vehicle gates -Watch alarm systems or video cameras and operate detecting/emergency equipment -Perform first aid or CPR Requirements -Proven work experience as a Security Guard or relevant position -Trained security officer with diploma -Ability to operate detecting systems and emergency equipment -Excellent knowledge of public safety and security procedures/protocols -Surveillance skills and detail orientation -Integrity and professionalism

RESPONSIBILITIES: 1. Follow SOP for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 3. Maintain awareness of undesirable persons on property premises. 4. Identify and correct unsafe work procedures or conditions and/ or report them to management and security/ safety personnel. 5. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in Bahasa and English Strong interpersonal skills Ability to multi task Computer literate Willing to work on shift Knowledge About ERT (Emergency Response Team) Knowledge About OSHA & First Aid Treatment (Basic) QUALIFICATION STANDARDS...