1 jobs found in sarawak

Answer all incoming telephones calls using appropriate etiquette, transferring calls to appropriate person and taking and relaying messages. Taking room reservations and entering them accurately into the rooms management system Management and monitoring of all reservation channels for the resort, ensuring no over-booking situations and maximization of room occupancy Handle all enquiries and forwards them to respective departments for further action Controls administration and filing for all hotel departments Enter and retrieve information contained in computer databases and keep up to date records of reservations and enquiries from guests. Operate standard office equipment other than computers. Welcome and acknowledge each guest from arrival throughout the resort as per the standard Actively listen and respond positively to guest questions and concerns Take guest calls from rooms and action any requests Offer delivery of guest amenities to rooms...