Grand Alora Hotel
Grand Alora Hotel, Darul Aman, Sultanah Bahiyah Highway, Taman Mergong Jaya, Alor Setar, Kedah, Malaysia
Job Purpose: Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
Job Description:
1) Assists in sending guest messages or faxes.
2) Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
3) Assists in handling room lock problems.
4) Prepares and checks for VIP’s arrival and escorts guests to rooms.
5) Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
6) Operates the front office computer system in order to assist front office attendants.
7) Checks group department, fit and ensure switchboard makes appropriate wake up calls.
8) Handles guest complaints and other related problems and reports on the...