15 jobs found in kedah

Job Purpose: Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Job Description: 1) Assists in sending guest messages or faxes. 2) Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows 3) Assists in handling room lock problems. 4) Prepares and checks for VIP’s arrival and escorts guests to rooms. 5) Co-ordinates with all departments concerned in order to maintain Front Office functions properly. 6) Operates the front office computer system in order to assist front office attendants. 7) Checks group department, fit and ensure switchboard makes appropriate wake up calls. 8) Handles guest complaints and other related problems and reports on the...

Requires 2 or more years hospitality management experience Banquet or Event experience required Able to work a flexible schedule, including weekends and holidays Able to utilize payroll systems, good knowledge of spreadsheet and word processing programs Attends meetings and trainings as required. Assists colleagues and superiors to perform similar or related jobs when necessary Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently Accepts flexible work schedule necessary for uninterrupted service to hotel guests Maintains own working area, materials and company property clean, tidy and in good condition

Organizes and maintains work areas, cooler and pantry storage for restaurant Familiar with and enforces food safety and health guidelines Provides input for creation of restaurant and bar menus Completes daily food production sheets and other reports Checks all stations to ensure proper setup, cleaning, stocked to forecasted business, and take down before, during, and after each shift Assists in quarterly inventories and ensures inventory is used “first in, first out” to avoid spoilage Inspects ingredients upon delivery and before use to ensure quality Organizes frequent cleaning and sanitation of work areas, cooler, and pantry storage Clean and sanitize kitchen equipment, report malfunctioning equipment to Engineering.   Manages kitchen staff Relays feedback of restaurant employees to department manager Trains kitchen staff Leads periodic meetings with restaurant stewards and cooks to coach on new recipes and kitchen processes...

  Minimum one - three years hotel sales experience   Local market knowledge preferred   High school diploma required, bachelor’s degree preferred   Experience managing to brand standards   Able to collaborate effectively with other hotel employees and managers to ensure teamwork   General knowledge of contract laws   Proficient computer skills including Microsoft Office suite   Strong verbal and written communication skills   Strong negotiation skills   Ability to travel

  Minimum two - three years restaurant management experience   High school diploma required, bachelor’s degree preferred   Excellent oral and written communication skills   Able to collaborate effectively with other hotel employees and managers to ensure teamwork   Able to resolve conflicts guests, supervisor and employee   Strong floor presence with focus and energy   Ability to multitask and work well under pressure   Basic computer skills in Microsoft Office Suite

Responsible for creating confectionery and other pastry-based items in the food, hospitality, or retail industries. Their duties include: Baking traditional confectionary Contributing new items to pastry selections Overseeing pastry section staff Maintaining supply inventories Preparing a variety of pastries, filling and mold chocolate, keeping an organized and sanitized work station, and preparing breads, breadsticks and grissini for events

Ensuring that first and last impression of customer is a favorable one. To provide professional, efficient and responsible bar service as required on standards & procedures by utilizing technical and social skills and brand standard to enhance customer satisfaction. Carry out all your duties and job functions in which you may be instructed from time to time by the Company, or persons acting on behalf of the Company. Comply with all rules and regulations of the Company.

The role of the Duty Manager is to ensure that the requests and needs of all guests are accommodated. To be responsive to the instructions of the Rooms Division Manager.   The Duty Manager will be responsible for the smooth operation of the Front Office department during shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction.  This manager will assist the Rooms Division Manager with all aspects of departmental operations, making business decisions for the unit in the absence of thereof, taking into account the Hotel’s philosophies, standards and procedures.  The Duty Manager will ensure that ambassadors act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

To organize the Food & Beverage function within the hotel in order to maintain high standards of food and beverage quality, service, and merchandising to maximize profits.  Focus to be on driving revenue to achieve set budgets, marketing & promotions, setting and maintaining high service standards and positioning the resort and a premier F&B venue. The Food & Beverage Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. The Food & Beverage Manager responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and ambassador satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements...

To meet, greet, seat, treat and ensure guest satisfaction by providing excellent hospitality in a friendly, competent and professional manner, throughout the restaurant and bar putting ‘Commitment to Excellent’ skills into practice. utilizing technical and social skills and brand standards to enhance customer satisfaction. Ensures that customer’s impression is a favourable one, promotes and fosters teamwork among colleagues. Person in-charge in coordinating seating and reservation arrangements. Carry out all your duties and job functions in which you may be instructed from time to time by the Company, or persons acting on behalf of the Company. Comply with all rules and regulations of the Company.

The Executive Housekeeper is responsible for the smooth co-ordination and supervision of the entire Housekeeping department, which includes rooms and designated public area. The Executive Housekeeper makes business decisions for the unit, taking into account the Resort’s philosophies, policies, standards and procedures and is responsible for both the day to day running and longer-term strategic development of the Department. The Executive Housekeeper is responsible for providing guest services, supervision, direction and leadership for the entire section of Housekeeping unit. He/she is to ensure all the departments under his/her operates effectively and is in accordance with the objectives, the highest level of performance and quality standard established by Dash Resort Langkawi. Drawing upon the specialist and support departments for advice and assistance, the Executive Housekeeper is responsible for the unit’s Strategic Business Planning, Administration, Human Resources...

1.     LAUNDRY MANAGER JOB DESCRIPTION POSITION SUMMARY:  The Laundry Manager is responsible for ensuring that all laundry services within the property meet the highest possible standards. A Laundry Manager controls and oversees all laundry operators, laundry supplies and materials to ensure maximum efficiency in performance in the department. He/she ensures that the laundry equipment's are well maintained to function properly and has to have the ability to work effectively with Engineering/Maintenance or relevant department/section to ensure a smooth daily operation. The Laundry Manager manages the department budget and expenses to ensure operational needs and financial objectives of the hotel are met. He/She must ensure compliance with all policies, standards and procedures.   DUTIES AND RESPONSIBILITIES:   ·       Developing and putting into operation the current system and technical advancement in the field of Laundry...

Guest Relations Officer responsibilities include: ·       Welcoming guests in a friendly and professional way ·       Addressing and escalating customer complaints ·       Providing information about facilities, events and other services   Job brief We are looking for a Guest Relations Officer to provide high-quality service to our resort customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Responsibilities ·       Review arrival lists to welcome guests ·       Attend to special guests (e.g. VIPs) and answer their inquiries ·       Help prepare welcome folders with collateral...

We are currently looking for a dynamic and highly motivated individual who would like to embark on an exciting career to join us in the following position:   1.     ASSISTANT LAUNDRY MANAGER/ SUPERVISOR JOB DESCRIPTION POSITION SUMMARY:  To ensure that the Main Laundry and equipment is cleaned, supervised, and establish work schedule and to ensure correct cleaning materials with correct method and well maintained.   DUTIES AND RESPONSIBILITIES: To train, coach, council, support, and delegate the laundry attendants. ·       To Supervise and to establish regular work schedules for Laundry Attendants ·       To Supervise and directs the workflow and production assignments to ensure the most effective and efficient use of resources. ·       To Ensure the correct cleaning materials and correct methods are used as indicated in the instruction booklets and to ensure the laundry equipment is kept in good working order. ·...

Managing Butler Services • Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. • Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. • Manages VIP guests’ schedules as appropriate to support potential needs. • Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. • Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey. • Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals...