91 training manager jobs found

Beverage Manager Desaru, 82200 Bandar Penawar, Johor, Malaysia Full-time Company Location: Anantara Desaru Coast Resort & Villas Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description   *𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐰𝐡𝐨 𝐡𝐚𝐬 𝐌𝐚𝐧𝐝𝐚𝐫𝐢𝐧 s𝐩𝐞𝐚𝐤𝐢𝐧𝐠 𝐩𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 & ability 𝐰𝐢𝐥𝐥 𝐡𝐚𝐯𝐞 𝐚𝐝𝐝𝐞𝐝 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞 𝐭𝐨 𝐛𝐞 𝐬𝐡𝐨𝐫𝐭𝐥𝐢𝐬𝐭𝐞𝐝* To serve the needs of the business, our guests and our colleagues by administering the day-to-day operations of Beverage service areas in the hotel.It will be your responsibility to ensure that the beverage offerings in the outlet are exceptional, and profitable. You will work closely with the...

Operation   Assign in detail, specific duties to all employees under his supervision and instructs them in their work inclusive of external contracted employees   Prepare work schedule with computerized schedule planners and obtain advance approval of overtime and vacation on a weekly basis   Submit weekly payroll and overtime report to the Executive Chef for approval   Ensure personal cleanliness and proper deportment of all employees under his supervision   Hold trainings and meetings with the Training Managers and Chemical Suppliers   Prepare operating equipment provision budget for glass, silver and chinaware in coordination with breakage and theft itemized cades   Bring to attention of any non-usable products to the Executive Chef, record them as breakage and insures that par levels of equipment are kept up to date   Prepare and maintain all...

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain...

Job Overview: We are looking for a professional, experience Housekeeping Manager who will be responsible for ensuring a clean and safe environment for all guests. To lead, train and supervise the housekeeping team while ensuring all housekeeping staff follow the proper safety and sanitation standards for guest rooms and public areas. Additional tasks include overseeing the allocation of budget and supplies for the housekeeping department and contributing to the overall satisfaction of hotel guests.   Job Responsibilities: Manage the daily activities of the Housekeeping department to include appropriate cleaning of all guest rooms, public area and offices. Lead, hire and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction. To monitor, check and maintain standards of cleanliness within all areas of the hotel on daily basis. To adhere to all meetings such as health and safety, infection prevention...

As Assistant Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in accordance with the hotel's grooming standards and be punctual....

As Senior Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Set higher and professional standards for your department Be informed and keep your superior informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in...

Job Summary: The Kuala Lumpur Journal Hotel is seeking an experienced Maintenance Manager to lead and oversee the maintenance operations of our hotel, ensuring the optimal functioning of all systems and facilities. The ideal candidate should possess expertise in VRF air conditioning systems, preventive maintenance, and exceptional people management skills. Responsibilities: 1. Maintenance Operations:    - Oversee the maintenance and repair of the hotel's equipment, systems, and facilities, including but not limited to VRF air conditioning systems, electrical, plumbing, and other mechanical systems.    - Coordinate and prioritize maintenance tasks to ensure minimal disruption to guests and staff while maintaining a safe and comfortable environment.    - Develop and implement effective maintenance schedules and procedures for all equipment and systems. 2. VRF Air Conditioning Expertise:    - Demonstrate in-depth knowledge and expertise in VRF air conditioning systems, including...

Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Front Office Operation   ·       Conduct daily briefings and ensure that all pertinent information is well received by team members   ·       Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met   ·       Review, analyze and suggest improvement of work flow and standards at the Front Desk   ·       Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates   ·       Communicate with Front Office Manager on all matters regarding guest services & hotel operations ·       Coordinate and communicate with other hotel departments as required regarding general...

1. In-charge of overall administrations and management of subordinates for the outlet. 2. Set-up of outlet – systems and procedures. 3. Order taking and servicing procedures, how to make queries with the guest for clarification about menu. 4. Table distribution and work allocation, how to handle job rotation system. 5. Prepare an outlet checklist before any operation. 6. Explain outlet rules and norm of discipline. 7. Maintenance of equipment, crockery, and briefing about different types of crockery and equipment used in the outlet/ bar. 8. Wine and spirits training for all staff of the outlet. 9. Safety consciousness and safety measures in the outlet. 10. Record management of sales proceeds. 11. Orientation and handling of reservation. 12. Be able to adapt to periodic changes from time to time as and when spelt out by the General Manager. 13. The supervisor is responsible for controlling cost, wage costs and all operating expenses. 14. To be creative in...

Summary:  Providing and serving guests in a courteous and prompt manner to ensure great guest satisfaction performs food and beverage service and set-up according to established standard, coordinates and executes daily work assignments as assigned by Supervisor/Captain. Handling daily cashiering transaction.   Responsibilities: Ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Double Tree by Hilton standards of excellence quality, professionalism and friendliness. Ability to anticipate service of guest, requirements before request is necessary.   Other Considerations:   Offer guest at the outlet an enjoyable, expertly served beverage/dining experience conforming to Hilton standards of excellence for quality, professionalism and friendliness. Anticipate and service of guests' requirements before requests if necessary. Serve and clear food and beverage items in an unobtrusive and...

We are seeking a skilled Front Office Manager to oversee our reception area. As the primary point of contact for our company, you will play a crucial role in ensuring that all visitors receive a warm and friendly welcome. In this position, you will be responsible for managing all front desk activities, including handling phone calls, managing reservations, and providing excellent customer service to guests. In order to excel as a Front Office Manager, you should possess a winning combination of a warm and welcoming personality and a dynamic professional attitude. You will be responsible for supervising and leading a team, and should be adept at efficiently addressing and resolving customer complaints. Your approach to customer service should be consistently solid, with an emphasis on professionalism and friendliness. Above all, your ultimate goal should be to ensure that our front desk provides top-quality service to all of our customers. Responsibilities: 1....

POSITION SUMMARY   Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.   Follow all company and safety and security...

POSITION SUMMARY   Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.   Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary...

POSITION SUMMARY   Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.   Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer...

POSITION SUMMARY   Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.   Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and...

POSITION SUMMARY   Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.   Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to...

JOB SUMMARY   Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program • Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program. • Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. • Adjusts Elite Member status when necessary according to...

POSITION SUMMARY   Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.   Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and...

1.0 Job Summary R esponsible for providing food and drink to guests. This can involve direct table service or it can involve topping up buffet selections with fresh food, serving guests in the buffet queue or working behind a bar mixing drinks.  2.0 Duties And Responsibilities 2.1 To report for duty punctually wearing the proper uniform and name badges at all time 2.2 To serve food and beverage to guest according to standard set. 2.3 To handle guest enquiries in a courteous and efficient manner 2.4 To provided a courteous and professional service at all time. 2.5 To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation. 2.6 To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere. 2.7 To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day. 2.8 To...

Overview: We are seeking an energetic and experienced Sport and Leisure Manager for our Five Star Resort.  The ideal candidate will be responsible for overseeing and managing recreational activities and programs within a designated facility in a Resort. This role requires a strong understanding of various fitness and wellness activities, including yoga, Tabata, Zumba, gym operations, and water sports such as kayaking. The Recreation Manager will create and manage a diverse range of programs to cater to the interests and preferences of resort guests, ensuring a memorable and enjoyable experience during their stay. This role will involve planning, coordinating, and implementing a variety of recreational programs and services to cater to the diverse interests and needs of our guest. This position requires a comprehensive understanding of various fitness and recreational activities, including yoga, Tabata, Zumba, and gym workouts. Responsibilities: 1....