22 training manager jobs found

Job Description: To implementation of all training programs Conduct Training Needs Analysis for management and supervisory staff to identify and determine training needs. Develop hotel’s annual training budget and planner and ensure it is line with the operational strategy Conduct hotel orientation and generic training for hotel staffs Set performance standard for departmental trainers Develops and review policies, procedures, forms and format relating to training Recruiting quality trainees to fill operational needs & for future hiring purpose Manages trainees and handling disciplinary related issues Source for external benchmark training to meet hotel training report. Audits departmental training periodically to ensure they are conducted in a professional manner and according to instructions. Source for appropriate legal compliance training and responsible for maintaining proper legal compliance training files. Tracks and ensure all staffs attend...

To ensure appropriate levels of skills, knowledge and competence amongst employees so as to ensure highest levels of customer satisfaction and individual / employee morale thereby maximizing organizational profitability and achieving organization’s vision.

Primary Duties Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. Smile and always maintain a professional, neat and pleasant image to guests at all times. Ensure cleanliness at the reception counter and lobby at all times. Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries. Follow-up on all request/complaints in the reception logbook.  Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times. Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures. Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to...

The Housekeeping Executive supervises and coordinates activities of room attendants and supervisors. He / She assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. Also provides support to the Hotel Manager in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. Experience with special needs of VIP Guests, foreign dignitaries, etc. The Housekeeping Executive should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.

Job description KEY RESPONSIBILITIES: Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals. - Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness - investigates complaints regarding housekeeping service and equipment, and takes corrective action - Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments - Coordinates work activities among departments - Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate...

The Sales manager are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.  Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team.  Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.

What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role; Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...

1.      Immediate recognition of all guests as they approach and using guest name where possible in a polite and professional manner. 2.      Collect keys and newspaper. 3.      Read log and initial report. Act on relevant information. 4.      Immediately assist guests with their luggage and/or any queries or requests they may have. Escort them to their room with their luggage. 5.      Ensure all luggage or items stored in the Porters store are tagged with the guests’ name and room number, then logged in the Luggage Log Book. The store should be locked at all times for security purposes. 6.      Porter’s desk and store are to be kept clean and tidy at all times. 7.      Check and clean outside entrance door. Ensure that window/glass areas in both entrances are kept clean. 8.      Check function notice boards for correct date, spelling and layout. 9.      Ensure all equipment on hire or loan to guest is recorded in the register book...

As an Assistant Talent Development Manager, you are responsible to support the Senior Talent Development Manager in implementing and driving the Training & Development policies and procedures for the hotel. You will act as a strategic business partner by working closely and coaching Department Trainers in improving departmental learning interventions, implementation and managing follow-up actions that in turn helps achieve business goals. You will: Lead and facilitate training programs effectively including the measurement of post training effectiveness. Drive and implement the hotel’s training system and procedures. Observe and identify hotel and departmental training needs and work closely with the Senior Talent Development Manager on the improvement strategies. Monitor departmental training activities and discuss any improvement with Senior Talent Development Manager. Handle and manage the Human Resources Development Fund (HRDF) of the hotel accurately and timely....

Responsible for Government, Corporate and Travel Agent Room Sales for the hotel. Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition. Implements all sales action plans related to my market areas as outlined in the marketing plan. Conducts daily sales calls and arrange site inspection trips to hotels by Government & Corporate clients. Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business. Work closely...

Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows how to use front office...

· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...

Passion to learn and share knowledge and drive learning and development initiatives and brand standards of the hotel  Ability to communicate verbally with excellent presentation skills Able to run basic customer service, orientation and brand related training Manage the learning management system and training records and support associates with usage of the learning system Fresh graduates with a passion to learn and with hotel experience with Marriott International are highly encouraged to apply

The Gallery Supervisor directs and controls all activities of subordinates ensuring the Gallery meets standard and guest satisfaction objectives. Responsibilities Being fully conversant with all Angsana Spa/ Gallery services and facilities in order to be able to make helpful recommendations and to be able to upsell Spa services and cross-sell Spa products. Ensures Spa retail items are attractively displayed to maximise sales. Builds an efficient team of subordinates by taking an active interest in their welfare, safety, and security, training and development. Prepares all department reports and correspondences accurately and punctually. Ensures proper procedures between accounting and operations are executed in an effective manner in the area of coordination. Requirements College diploma or related certification Strong administrative and organisational skills Ability to lead, motivate and develop teamwork Detailed knowledge of working...

Responsibilities ·         Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. ·         Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces. ·         Reach overhead and below the knees, including bending, twisting, pulling, and stooping. ·         Stand, sit, kneel, or walk for an extended period across an entire work shift.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. ·         Move at a speed that is required to respond to work situations (e.g., run, walk, jog). ·         Visually inspect tools, equipment, or machines (e.g., to identify defects) ·         Identify and report preventative or other maintenance issues in public areas or guest rooms. ·         Select appropriate cleaning chemicals and necessary personal protective equipment for various...

Responsibilities:- -          Responsible to manage all F&B and day-to-day operations within budgeted guidelines and to Company established standards. -          Responsible to propose menus, purchase goods and   continuously make necessary improvements. -          Responsible to creating and enforcing restaurant policies, targets, and KPIs. -          Responsible to maintaining positive customer relationships, processing complaints, and responding to customer needs. -          Responsible to establish targets, KPI’s, schedules, policies and procedures. -          Responsible to comply with all food, health and safety regulations -          Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges. -          Building positive relationships with food and beverage vendors. -          Hiring, training, and managing food and beverage staff. -...

Job description RESPONSIBILITIES: 1. Assisting the Assistant Housekeeper on a daily operation of Room section. 2. To prepare room assignment and scheduling for Room Attendants 3. Monitoring the daily room status, discrepancy, arrival, departure, VIP room, stay over and OOO (Out of Order) room status. 4. Carry out room inspection by follow the standard operation procedures. 5. Conduct training to Room Attendant by following the hotel SOP. 6. Check and submit on daily room operation report to Assistant Housekeeper 7. To audit room assignment reports completed by the Room Attendants daily 8. Arrange inventories of linen, chemicals, guest amenities and supplies. 9. To attend and conduct department morning briefing with Room Attendant to update information, special request, consistency in uniform, grooming standards and any matters pertaining to housekeeping and the hotel. 10. Prepares and coordinates annual appraisals Room Attendant and to arrange relevant...

Identify and protect company assets through the development and implementation of security protocols Make sure that staff follow security procedures and guidelines through training programs and assessments Ensure the safety of staff and customers within the workplace Perform security process evaluations and inspections Manage the budget for security operations within an organization

Manage and oversee the entire restaurant operation Deliver superior guest services  Ensuring guest satisfaction Plan and develop guest loyalty programs Plan new and update existing menus Plan and develop the overall restaurant marketing strategy Respond efficiently to customer questions and complaints Organize and supervise shifts Manage and lead staff Training and evaluate staff performance Estimate consumption, forecast requirements and maintain inventory Manage restaurant supplies Control costs and minimize waste Monitor operations and initiate corrective actions Implement innovative strategies to improve productivity and sales