23 telephone operator jobs found

Are you a friendly and organised individual with excellent communication skills?   Join our team as a telephone operator and be the voice of hospitality for our guests! Requirements: Previous experience as a telephone operator or in a customer service role is preferred. Excellent communication skills, both verbal and written. Familiarity with hotel operations and services. Ability to multitask and prioritise in a fast-paced environment. Strong problem-solving skills and a positive attitude. Knowledge of phone systems and basic computer skills. Responsibilities: Answer incoming calls promptly and professionally, assisting guests with inquiries and requests. Direct calls to the appropriate departments or individuals within the hotel. Provide information about hotel facilities, services, and local attractions. Handle guest complaints and ensure timely resolution. Take and relay messages accurately. M aintain a courteous and helpful...

As a Telephone Operator of Hotel Royal Signature, Kuala Lumpur , one is responsible to operate the hotel telephone switchboard and answer all calls promptly. He/she has to work closely with all departments on telephone related matter. Duties and Responsibilities : To answer all incoming and house calls promptly and courteously. To take down messages for guests and transmit promptly. To provide wake-up call service to guests. To answer guests queries and provide information. To Ensure that the PMS/Raw Data System are running smoothly. To keep the operator’s room clean and tidy at all times. To check daily on every shift, the PABX switchboard room is operating smoothly. Must be familiar with hotel’s emergency procedures and policies in order to play an active role in the event of an emergency. Participates in any scheduled training and development program that may improve personal or departmental standards. Perform...

1. To answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase. 2. Respond to general enquiries from customers confidently pertaining to the Golf & Hotel services and facilities. 3. To direct calls to relevant department. 4. Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department.

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

Main Duties Administration  To develop the Standard Operating Procedures Manual and ensure its adherence.  To establish business relationship with all vendors and to develop all product inventories.  To establish organizational charts and job descriptions, to develop standard operating procedures for  the club and the personnel policies for the department and facility.  To establish an ongoing administrative control.  To attend regular departmental communications meetings and ensure that departmental briefings and  meetings are effective and conducted as necessary.  To help maintain and utilize other associate communications channels, e.g., notice boards, logbooks,  handover reports, etc.  To oversee the effective scheduling of all services and special programming.  To ensure that an organized and efficient filing system is implemented for the department.  To ensure the place of work and surrounding areas are kept clean and organized at all times.  To ensure all...

Main Duties Customer Service Provide a courteous and professional service at all times. Handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintain positive guest and colleague interactions with good working relationships.   Operational Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Work in a supportive and flexible manner with other departments. Carry out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work.  Pays particular attention to guest related jobs. Avoid unsightly hazards and complies with all local regulations and codes. Properly handles and maintains all power tools. Submit request to the...

Main Duties Customer Service Provide a courteous and professional service at all times. Handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintain positive guest and colleague interactions with good working relationships.   Operational Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Work in a supportive and flexible manner with other departments. Carry out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work.  Pays particular attention to guest related jobs. Avoid unsightly hazards and complies with all local regulations and codes. Properly handles and maintains all power tools. Submit request to the...

Assisting in Leading Guest Services Teams   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviours Understand associate positions well enough to perform duties in associates absence. Celebrates successes and publicly recognizes the contributions of the team members. Establishes and maintain opens, collaborative relationship with associates and ensures associates do the same within the team Uphold and maintain the highest standard in all guest contact areas. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize and accomplish your work Handles complaints, settling disputes and resolving...

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards,...

Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication. Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.   Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets. Review and develop guest history records to enhance personalized service for repeat guests. Ensure proper communication between sales and operations departments to satisfy any special group needs. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. Monitor competitive set activities and adjust execution as needed. Ensure an extraordinary experience and create loyalty to the property...

Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication. Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.   Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets. Review and develop guest history records to enhance personalized service for repeat guests. Ensure proper communication between sales and operations departments to satisfy any special group needs. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. Monitor competitive set activities and adjust execution as needed. Ensure an extraordinary experience and create loyalty to the property...

POSITION SUMMARY   Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.   Follow all company policies and...

We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. DUTIES & RESPONSIBILITIES   Position Summary: The Sales Coordinator primary role is to perform general office duties to support Sales & Marketing team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles.   Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and also perform clerical functions....

Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment Answer the telephone according to hotel's standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Department Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per hotel's standards Check office supplies, stock level of all...

Assist and welcomes guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Mans and operates the PBX in a manner ensure all calls are routed to the appropriate extension, and that all reservations are accurately taken are appropriately filed. Delivering parcels and messages to the Administration Office Directs guest to room. Conveys information to guest by receiving and transmitting messages, e-mails and packages. Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel Maintain and update knowledge on all hotel facilities, packages and special events within the hotel/group. Coordinate and...

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs,...

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;...

1. Ensures professional sales calls using Mangala’s selling principles and Driving Customer Preferences philosophies. 2. Carefully plans sales calls into defined objectives. 3. Maintains a detailed knowledge of Resort facilities, features and services. 4. Conducts extensive competitor researches and maintains excellent product knowledge of the Resort. 5. Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Associate Director of Sales. 6. Follows up sales leads to identify prospect. 7. Ensures a high level of exposure for Resort through direct sales solicitation of telephone contact and written communications. 8. Professionally conducts routine telemarketing activities to identify new accounts. 9. Entertains and conducts Resort tour to clients whenever required. 10. Establishes and maintains strong relationship with the established clientele and constantly explores into new business...