12 telephone operator jobs found

The Telephone Operator is responsible for the efficient handling of In-Coming External & Internal Calls and transferring the Calls to Guests or Internal Departments. Request for wake-up/complaints must properly record and monitored. Consistently strive in ensuring that all guests received the highest standard or personalized services at all times. All telephone calls must be promptly and professionally answered within 3 rings at all times using the hotel’s approved telephone greeting standard. To ensure all calls received are handled professionally at all times. Be courteous and warm with genuine intention to assist all guests must be practiced and embraced consistently throughout the entire employment with the Hotel. To record down wakeup call requests at the record book and keyed it into the telephone Wake-up call system.

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

OBLIGATION                          :           Internal Customers:- To ensure that all calls are routed to the appropriate extension of the right employees and to ensure that all reservations taken are appropriately filed.   External Customers:- To ensure that all reservations are taken accurately and are free from errors and mistakes. On top of that to ensure that all telephone calls are answered promptly and in accordance to the telephone answering standards.   PRODUCTS PRODUCED:     Verify all reservation information with callers to ensure accuracy.   Accommodate and document special requests in an accurate and efficient manner.   Determine the most appropriate room type to meet guest requirements and maximize room rate.   Explain guarantee and cancellation policies to callers.   Describe room accommodations and benefit feature sale amenities to guests.   Answer guest questions about...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members. ·       Ensure complete compliance to company grooming standards at all times within the engineering department. ·       Ensure all Handymen assigned to him are supervised, taking responsibility for...

·       Ensures that all files and records of accounts are up to date and secure at all times. ·       Maintain and update all records for the effective operation of management. ·       Responsible for the hotel databases by market segment separately ·       Performs any assignments as delegated by Director of Sales & Marketing and all sales staff ·       Makes every effort through his / her duties that the guests of the hotel, the sales staff and the staff from all departments concerned are made as comfortable and as contented as possible. ·       Ensure confidentiality of all information discussed and correspondence to and from Sales office. ·       Ensures that all telephone communication to and from Sales Office is handled promptly and in a professional manner. ·       Ensure all guests of all sales staff are welcomed with a courteous and professional attitude. ·       To maintain good working relationship with your own...

· Arrange and manage supplies store · Ordering of the department IQ/PQ system · Answer and handle phone call · Track record of all issues into the log book of clerk · Run and support all supplies for HK operation staff · Maintain sanitation and hygiene of the housekeeping office · Maintain self-sanitation and hygiene and grooming · Handle, record and track lost & found, following TROVE’s SOP · Coordinate with Public Area, Floor Maid, Team Leader and Supervisor · Record and track guest’s laundry, room linens and staff’s uniform · Support all concern department · Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. · Assist Housekeeping management in managing daily activities. · Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. · Prepare and...

Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication. Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.   Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets. Review and develop guest history records to enhance personalized service for repeat guests. Ensure proper communication between sales and operations departments to satisfy any special group needs. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. Monitor competitive set activities and adjust execution as needed. Ensure an extraordinary experience and create loyalty to the property...

Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication. Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.   Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets. Review and develop guest history records to enhance personalized service for repeat guests. Ensure proper communication between sales and operations departments to satisfy any special group needs. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. Monitor competitive set activities and adjust execution as needed. Ensure an extraordinary experience and create loyalty to the property...

Leads and supervises sales agents and run the day to day sales operation of hotel. Oversee the sales strategy , set goals and tract sales performance for travel agents and catering businesses. Arrange familiarization and site inspection trips to Hotel by major and potential clients. · Implement sales action plans related to his/her assigned areas. · Attends promotional events as assigned by the Director of Sales. · Plans and conducts sales calls in accordance with the assigned territories and market segments. · Effective implementation of the Individual Territory Plan system and ensuring that the procedures are being maintained and kept up to date. · Establishes and maintains files on active accounts within his/her areas of coverage and partake in cross selling of sister/affiliated hotels. · Timely submission of call reports and related feedbacks to superior on changing market conditions, competitors’ activities and areas of opportunities. · Arranges and handles...

The Sales Manager - Weddings and Social oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Weddings and Social events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.    What will I be doing?   As the Sales Manager - Weddings and Social, you will be responsible for performing the following tasks to the highest standards:  • Complete the relevant Hilton University courses promptly and pass the tests.  • Be familiar with hotel product knowledge and related activities.  • Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.  • Complete sales targets and related tasks set by the hotel.  • Develop sales plans and obtain approval from the Assistant Director of Sales or Commercial Manager, maintaining and...

Operates, maintains and repairs the Electrical system, Fire Fighting system, PABX & telephone system, Standby generator, Hot Water system and similar system to provide desired comfort level to guests and reliable sources of utilities for proper Resort operation.  Regularly performs and supervises other in planned maintenance including monitoring, servicing, repairing, cleaning, checking of fire extinguishers. Also maintains in operating condition fire fighting equipment and monitors conditions affecting building security or causing potential fire hazards.  Maintains and prepares proper procedure manuals of planned maintenance systems and work schedules for all areas of work under his jurisdiction. Directs and supervises subordinates as well as outside contractors where necessary. Expedites action on maintenance reports. Keep all relevant maintenance manuals securely. Arranges to keep adequate levels of supplies and spare parts relevant to maintenance &...

Job Description ·         Consistently offers professional, engaging and friendly service ·         Greets guests and presents them with the menu. ·         Informs guests about the special items for the day and menu changes if any. ·         Suggest food and beverages to the guest and also try to upsell. ·         Take food and beverage orders from the guest on the order taking pads or on the handheld Point              of sale ( POS ) system. ·         Obtaining revenues, issuing receipts, accepting payments, returning the change.  ·         Performing basic cleaning tasks as needed or directed by supervisor.  ·         Filling in for absent staff as needed ·         Communicate to the guest and provide assistance with their queries. ·         Co-ordinate with kitchen staff, bar staff to ensure smooth operation and guest satisfaction. ·         Serves food and beverage to the guest as per the course of order....