6 telephone operator jobs found

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Telephone Operator All telephone calls must be promptly and professionally answered within 3 rings at all times using the hotel’s approved telephone greeting standard. To ensure all calls received are handled professionally at all times. Be courteous and warm with genuine intention to assist all guests must be practiced and embraced consistently throughout the entire employment with the Hotel. To record down wakeup call requests at the record book and keyed it into the telephone Wake-up call system.

·         Manages the guest experience by ensuring the followings are provided: - ·         Thoughtful and attentive service with relaxed efficiency ·         Complete responsiveness to the desire of the hotel guests ·         Quality service of the hospitality is optimised in accordance to the quality service standard ·         To maintain a good working relationship with your own colleagues and all other departments. ·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. ·         Welcoming and receiving of guest arrivals,...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals...

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members....

·       Ensures that all files and records of accounts are up to date and secure at all times. ·       Maintain and update all records for the effective operation of management. ·       Responsible for the hotel databases by market segment separately ·       Performs any assignments as delegated by Director of Sales & Marketing and all sales staff ·       Makes every effort through his / her duties that the guests of the hotel, the sales staff and the staff from all departments concerned are made as comfortable and as contented as possible. ·       Ensure confidentiality of all information discussed and correspondence to and from Sales office. ·       Ensures that all telephone communication to and from...

JOB DESCRIPTIONS: Lead the Front Office team by example, displaying the highest professionalism in handling various situations. Always meet up with guests and seek feedback. Rectify any issue at the soonest possible to minimize inconvenience to the guests. Establish and update Standard Operating Procedures for the department. Ensure its implementation is effective. Making sure the smooth and efficient operation of the Front Office Department and all related guest service achieving maximum sales and guest satisfaction, and adhering to the standards of service required by the Hotel. Be technical savvy in hotel system, including PMS, POS, PABX, Broadband, etc. To hand-on and supervise that all Front Desk services are carried out with the utmost efficiency and standard Hotel policies and procedures. (Check-in & out/ handle inquiries/ guest requests/ boat services/ transportation / telephone/ reservation/ cashiering, etc. To handle guest comments or...