RM2,000 - RM2,400 monthly
Corus Hotel Kuala Lumpur
Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Are you a friendly and organised individual with excellent communication skills? Join our team as a telephone operator and be the voice of hospitality for our guests!
Requirements:
Previous experience as a telephone operator or in a customer service role is preferred.
Excellent communication skills, both verbal and written.
Familiarity with hotel operations and services.
Ability to multitask and prioritise in a fast-paced environment.
Strong problem-solving skills and a positive attitude.
Knowledge of phone systems and basic computer skills.
Responsibilities:
Answer incoming calls promptly and professionally, assisting guests with inquiries and requests.
Direct calls to the appropriate departments or individuals within the hotel.
Provide information about hotel facilities, services, and local attractions.
Handle guest complaints and ensure timely resolution.
Take and relay messages accurately.
M aintain a courteous and helpful...