2 team member front desk jobs found

General o Reads the logbook daily and take action accordingly. o Provides information regarding the hotel’s facilities & services. o Ensures to always be informed of VIP in-house and daily functions. o Handles guest complaints in accordance with service recovery guidelines. Front Desk o Assigns rooms and checks in/out guests in accordance with established standards. o Checks guest history of all arrivals on shift and gets familiarized with the information. o Greets and addresses guests by name. o Thanks every guest when they depart. o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure. o Handles the following situations in accordance with hotel policy: Early arrivals and late check outs Rebate and paid outs Refund o Runs the night audit o Post folios and relevant data in the system immediately and accurately. Communications o Operates the switchboard in accordance with the hotel’s high...

What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role; Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...