20 team leader jobs found

·         Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift. ·         Work closely with the front desk team to ensure correct room status at all times. ·         Ensure guest privacy is respected when DND status is displayed. ·         Supervise the turndown service. ·         Responsible for strict key control. ·         Regularly inspect guest floor corridors and public areas. ·         Report maintenance issues promptly to Engineering. ·         Ensure compliance of lost and found procedures....

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members....

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards....

Overview: We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee the overall front office operations, to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction. Oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Responsibilities: Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints. Maintain a high level of knowledge about the resort's facilities, services, and local attractions to assist guests effectively. Develop and implement guest service standards and procedures to enhance guest satisfaction. Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes. Monitor and manage room inventory to maximize occupancy and revenue. Collaborate with...

Overview:  Mangala Estate Boutique Resort a humble 5-star boutique resort, with a commitment to luxury, sustainability, and personalized service, we offer our guests an unforgettable retreat from the ordinary. We are seeking a dedicated and proactive Assistant Housekeeping Manager to support the Housekeeping Manager in maintaining an exceptional level of cleanliness, upkeep, and guest satisfaction at our resort. The ideal candidate will excel in managing daily housekeeping operations, supervising staff, coordinating across departments, and upholding the highest standards in cleanliness, presentation, and service. Key Responsibilities: Support Daily Operations: Collaborate with the Housekeeping Manager to lead and streamline housekeeping operations, ensuring efficient task execution, timely room turnarounds, and optimal guest satisfaction. Maintain High Standards : Oversee the cleanliness and maintenance of all guest rooms, public spaces, and resort...

Overview: Mangala Estate Boutique Resort is seeking an experienced Reservation Executive to oversee our reservation processes. The Reservation Executive will handle reservations inquiries and bookings, provide excellent customer service to guests, and ensure smooth and efficient reservation processing. This role demands strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment. Proficiency in managing Online Travel Agencies (OTAs) and using the OPERA Property Management System (PMS) is essential.   Responsibilities: Process reservations by mail, telephone, email, or in person. Input and update reservation information accurately in the OPERA PMS. Ensure all reservation details are correct, including dates, room types, rates, and special requests. Respond promptly to guest inquiries and provide information on resort facilities, services, and promotions. Handle guest complaints and issues related to...

The Senior Guest Services Associate primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. Benefits: Dental insurance Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Schedule: Rotational shift Supplemental Pay: Overtime pay Yearly bonus Ability to commute/relocate: Johor Bahru: Reliably commute or planning to relocate...

Responsibilities:  Responsible for creating memorable guest experience. Anticipate guest needs and build rapport with customers. Attend to inquiries and handle guest complaints professionally and diligently. Strong upselling skill. Follow up on guest comments to establish solutions appropriate to problems highlighted. Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc. Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.    Requirements: Proven experience as a Guest Experience Manager. Fluent in both spoken and written English, Malay and Mandarin is an advantage, knowledge of additional languages is a plus. Computer literacy - Opera PMS, Ms. Office. A customer-oriented and professional attitude. An outgoing personality....

Responsibilities: Identify business trends and marketing opportunities that can improve the various hotels performance under PPHG to the Director of Sales. Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales. Prospecting and growing an account list, handling incoming leads and closing sales. Plan, execute and follow-up on sales trips as approved. Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organization. Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities. Practice professional account qualification on a consistent basis (i.e., measure budget needs, date flexibility, space requirement, competitive information etc.). Attend tradeshows, travel functions, major business...

Main Responsibilities   To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.  Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel Raising invoices. Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates...

JOB DESCRIPTIONS: Supervise, lead and train all team members within the housekeeping department. Conduct daily inspection of entire resort premises, including guest rooms, public area and washrooms, landscape compound, restaurant outlet, as well as administrative offices. Verify daily tasks to Public Area Attendant and Laundry Attendant. Verify daily maid assignment report to ensure maximum productivity and efficiency. Update all associates on various information via daily briefing and communication log book. Achieve annual KPI established with strategic action plan implementation. Manage daily consumption of guest supplies, including room amenities, coffee, tea, mini bar stock supplies, etc. Ensure proper daily record is updated. Organize and conduct monthly inventory for linen, guest supplies as well as operating equipment as determined by established policy. Request stock and guest supplies based on established par level.   REQUIREMENTS:...

JOB DESCRIPTIONS: Lead the Front Office team by example, displaying the highest professionalism in handling various situations. Always meet up with guests and seek feedback. Rectify any issue at the soonest possible to minimize inconvenience to the guests. Establish and update Standard Operating Procedures for the department. Ensure its implementation is effective. Making sure the smooth and efficient operation of the Front Office Department and all related guest service achieving maximum sales and guest satisfaction, and adhering to the standards of service required by the Hotel. Be technical savvy in hotel system, including PMS, POS, PABX, Broadband, etc. To hand-on and supervise that all Front Desk services are carried out with the utmost efficiency and standard Hotel policies and procedures. (Check-in & out/ handle inquiries/ guest requests/ boat services/ transportation / telephone/ reservation/ cashiering, etc. To handle guest comments or...

JOB DESCRIPTIONS: Manage the daily room rates effectively to maximize the yield. Recommend short and long term action plans to achieve or exceed sales targets with Sales & Marketing Executive. Following up on new business opportunities and maintaining a working relationship with clients. Planning and preparing presentations for sales leads and communicating new product developments to prospective clients. Manage the marketing expensiture effectively. Recommend suitable marketing activities to enhance the resort image and brand name. Maintain a good relationship with supporting agents, including OTAs, as weel as established corporate companies. Provide excellent and warmth service to all guests with a genuine smile.    REQUIREMENTS: More than 3 years of relevant work experience required for this role. Excellent leadership, interpersonal and communication skills. Committed to delivering high levels of customer service....

JOB DESCRIPTIONS: Manage, supervise and lead the team in front office to attain excellent customer service and maximizing profitability for the rooms division. Ensure a high satisfaction index from all guests with regards to the product quality and service standard. Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities. Conduct regular training, guidance and continuous motivation program for all Front Office associates. Produce and submit required statistical reports and analysis within the time frame. Provide excellent and warmth service to all guests with a genuine smile.    REQUIREMENTS: 2 - 3 years of relevant work experience required for this role. Excellent leadership, interpersonal and communication skills. Committed to delivering high levels of customer service. Ability to work under pressure. Flexibility to respond to a...

The Chief Engineer oversees all Engineering operations, maintenance, mechanical and electrical works of the hotel. Job Description Responsibilities Maintain a comprehensive preventive maintenance programme for the entire hotel and routine servicing programme for all equipment and fixtures Control cost of labour, supplies and repairs in order to maximise a productive utilisation of resources Schedule work to be in line with the budget established which includes major renovation works Champion the initiatives to manage utility cost (energy, water, gas, etc) in the goal to support the mitigation of climate change Liaise with the relevant stakeholders on any arising issues pertaining to Engineering matters of the organisation Responsible for work performed by external contractors (appointed in accordance with company’s procedure) in the hotel and to ensure that all job scope are delivered as per expectation Maintains the hotel’s...

As a room division manager, your primary responsibility is to oversee the front office and housekeeping departments, ensuring the efficient operation of guest services, room accommodations, and housekeeping services. With strong leadership skills, strategic vision, and a commitment to excellence, you lead a team of staff members in delivering exceptional guest experiences, maintaining high standards of cleanliness and comfort, and maximizing revenue opportunities within the room division. Duties and responsibilities Front office management Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery. Reservation management Oversee the reservation, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy...

Location: The Kuala Lumpur Journal Hotel, Bukit Bintang   About Us: The Kuala Lumpur Journal Hotel is a vibrant, 4-star boutique hotel in the heart of Bukit Bintang. We’re seeking an enthusiastic Sales Manager to join our team!   Responsibilities: • Conduct proactive sales calls and telemarketing efforts to generate new business leads • Build and maintain relationships with potential clients to grow our client base • Identify and pursue sales opportunities to meet revenue targets • Stay informed of industry trends to ensure a competitive sales approach   Requirements: • Fresh graduates are encouraged to apply! We are looking for someone with a strong passion for sales and the drive to succeed as a “sales hunter” • Excellent communication and interpersonal skills • Strong organizational skills and attention to detail • Ability to work independently and in a team...

Work Location: The Kuala Lumpur Journal Hotel, Bukit Bintang   Are you a results-driven sales professional with a strong corporate background and proven leadership skills? Join The Kuala Lumpur Journal Hotel as our Director of Sales and lead our team to achieve new heights!   What We’re Looking For: • A proactive and aggressive individual with a solid track record in corporate sales. • Strong leadership and people management skills to guide and inspire the sales team. • Strategic thinker with the ability to create and execute effective sales strategies.   What We Offer: • Flexible working hours for better work-life balance. • 5-day work week. • Mobile phone allowance. • Birthday leave to celebrate your special day. • A supportive and dynamic work environment.   Salary: Open for discussion and commensurate with experience.

The main responsibility is to manage, drive and achieve budgeted revenues as detailed in the Annual Business Plan. Maximize revenues in a pro-active manner in coordination with the DOS by setting long-term and short-term goals, setting effective strategies, ensuring that all Sales systems and plans are effective, and by monitoring productivity and evaluating results of the entire sales team. Duties and Responsibilities 1. To achieve monthly sales target and to ensure higher profit margin. 2.  Quarterly Action Plan 3.  Conduct initial introductions, presentations and tours of the facility. 4.  To coordinate, lead and manage the various sales activities, promotion, blitz and trade related events and roadshows as determined by the hotels marketing plan. 5.  To schedule and manage entertainment with  both a mix of supporting and potential clients as well as to manage the Sales & Marketing operating expenses dutifully 6. To review...

Arrange table setting and maintain a clean and tidy dining area Provide excellent customer service to guests Serve food and drink orders Present menu and take accurate food and drinks orders Understand Basic English or Bahasa Malaysia Fresh SPM graduates are encourage to apply Able to work in shifts Able to work in a team You will be provided with:  EPF, SOCSO, EIS Medical Leave Annual Leave Public Holidays Duty Meals Accommodation provided on sharing basis