20 sales centre manager jobs found

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. CORE WORK ACTIVITIES   Understanding Markets & Maximizing Revenue • Identifies new group/catering business to achieve personal and property revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market...

JOB SUMMARY   Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.   CORE WORK ACTIVITIES   Understanding Markets & Maximizing Revenue • Identifies new group/catering business to achieve personal and property revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property...

Main Duties Administration  To develop the Standard Operating Procedures Manual and ensure its adherence.  To establish business relationship with all vendors and to develop all product inventories.  To establish organizational charts and job descriptions, to develop standard operating procedures for  the club and the personnel policies for the department and facility.  To establish an ongoing administrative control.  To attend regular departmental communications meetings and ensure that departmental briefings and  meetings are effective and conducted as necessary.  To help maintain and utilize other associate communications channels, e.g., notice boards, logbooks,  handover reports, etc.  To oversee the effective scheduling of all services and special programming.  To ensure that an organized and efficient filing system is implemented for the department.  To ensure the place of work and surrounding areas are kept clean and organized at all times.  To ensure all...

As Assistant Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in accordance with the hotel's grooming standards and be punctual....

As Senior Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Set higher and professional standards for your department Be informed and keep your superior informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in...

  At Shangri-la Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur City Centre, Traders Hotel by Shangri-la is looking for an Assistant Sales Manager/Sales Manager .   As  Assistant Sales Manager/Sales Manager we rely on you: Implement sales action plan to selected market areas as outlined in the marketing plan and effective account management to optimize business opportunities and provides updates to Director of Sales.  Conduct daily sales calls and arrange familiarization/site...

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

1. Handling internal & external emails on Corporate reservations for Sales Team. 2. Check on the internal booking system and make the booking for the guest 3. Sorting out any issues that may arise with bookings or reservations. 4. Answering any questions customers might have about the reservation process 5. Providing support to customers who may need to amend or cancel a reservation. 6. Ensure that communication between Reservations Department and others is clear, concise and relevant, and appropriate information is conveyed to relevant departments in a timely and professional manner..

Main Duties Customer Service Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. Ensures all associates provide a courteous and professional service at all times. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships.   Operational To assist in the smooth and efficient operation of the pool area as per the standards laid down. To maintain vigilance and observe pool activities responding to situations as they occur. Must be completely conversant with first aid & life saving techniques. To contribute to the spa sales To provide a courteous, professional, efficient and flexible service at all times,...

PRIMARY RESPONSIBILITIES Maintain   and   promote   a   team   work   environment   with   effective   and   clear communication amongst co-workers. Ensure   best   client   service   is   beinp   made   available   through   communication amongst   the   team,   cross   training   within   the   department   and   appropriate office coverage. Works   with   sales   managers   to   ensure   understanding   of   sales   strategy   and effective implementation of this strategy for the segment. Works      with      management      team      to      create      and      implement      a sales plan addressing revenue, customers and the market for the segment led by the SSM. Ref   example   through   professional,   friendly   attitude   towards   clients   and   co- workers,   timely response   to clients and co-workers needs and observance   of sales office standard."       Ensure resort meets or exceeds budgeted...

Main Duties Administration  Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy,  and that the Hotel Actions have been implemented where appropriate.  Oversees the preparation and update of individual Departmental Operations Manuals.  Ensures all Event Service Standards are implemented and adhered to.  Ensures the Daily logbook is well maintained and incidents are followed up appropriately.  Conducts regular divisional communications meetings and ensure that departmental briefings and meetings  are effective and conducted as necessary. Customer Service  Follows Event Standards for customer service  Oversees relevant Event Service Leaders, checking on the progress of each Event as they strive to meet  and exceed the guest’s expectations.  Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.  Ensures that associates also provide excellent service to internal...

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards,...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Sales Coordinator Assist the sales and marketing team with administrative tasks, including data entry, filing, and document management. Prepare and maintain sales proposals, contracts, and client correspondence. Act as a point of contact for clients, responding to inquiries and providing information on hotel services, rates, and availability. Assist in the coordination and organization of sales events and promotions. Work with the front desk and reservations teams to coordinate room assignments and special requests. Collaborate with the finance department to ensure accurate billing and payment processing.

Hotel Maluri, a longstanding independent boutique hotel, is being thoughtfully re-imagined to combine the best of Malaysian hospitality and charm. The owners have sought to bring the finest elements of design, service and cuisine to an authentic and unique local neighborhood that reflects the diversity of Malaysia. As part of that reimagining, we are seeking a   Sales Coordinator   who will provide support and administrative assistance to our Sales Executive, cultivate close relationships with our clients and work hard to implement and carry out our new sales strategy and goals. The role will consist of providing sales support and administrative assistance to the Sales Executive via: responding to enquiries from social media, email, phone and in-person contact, soliciting business through outreach, the creation and preparation sales materials such as Event Orders, Invoices, Request for Proposal replies etc., collating client information and enquiries into a usable database,...

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain...

JOB SUMMARY   Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CORE WORK ACTIVITIES   Understanding Market Opportunities & Driving Revenue • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. • Partners with group/catering counterpart to effectively manage the business opportunity. • Responds to...

We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. DUTIES & RESPONSIBILITIES   Position Summary: The Sales Coordinator primary role is to perform general office duties to support Sales & Marketing team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles.   Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and also perform clerical functions....

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Marcom Executive To prepare daily marketing report on a weekly basis. To ensure that individual KPI are met. To assist in the implementation of the marketing plan and strategies. Preparation of annual sales operating budget. To develop and ensure a fair market mix. To ensure daily market reports are submitted. To participate in appropriate trade shows or exhibitions to create awareness. To ensure that the hotel’s objective are communicated to the team.

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room ratesbased on the selling tactics of the hotel. Prepares letters of confirmation. Communicatesreservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservationsand no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancyforecasts....

Description: A. Job Summary All applicants must exhibit an approachable and enthusiastic demeanor through body language, eye contact and verbal dialogue. - Responsible for answering all incoming calls in a friendly and effective manner. - Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. - Must be comfortable and effective at phone sales and up-selling. - Confirm reservations for spa services. - Assist with group scheduling. Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. - Must stay current on all relevant certifications. - All therapists must be approachable and enthusiastic with good: - Body language - Eye contact - Verbal dialogue. Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. - Must stay current on all relevant certifications. - All therapists...