22 others jobs found in Tanjung Bungah

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in the spa, cabanas and hotel rooms. You will: Perform professional spa treatments to guests Follow bookings/allocations of treatment task as per appointment book Sell retails products to guests Follow massage steps according to treatment SOPs Assist in inventories and stock takes

As Hard Rock Café Operations Manager, you are responsible to implement the right processes and practices across Hard Rock Cafe. The specific duties include formulating strategy and improving performance. You are required to: Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Train and empower employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards Monitor/coach employees on performance, compliance with procedures and workload. Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc. Ensure employees follow safety, sanitation and security procedures. Conduct table visits (bar and tables) to build rapport, assess customer...

The Spa Therapist performs body massage, body treatments and beauty treatments according to treatment menu to Spa guests in a professional manner based on company’s standard. Responsibilities Provides body massages, body treatments, facials, manicures, pedicures, and hair care for guests. Maintains standard services that have been established by the Spa Academy. Prepares products required for treatments hygienically and in accordance to the established recipes. Projects a professional image and pleasant disposition to enhance guests’ experience at all times. Ensures that all guests and visitors of the Spa leave with a pleasant experience. Requirements Secondary education or related certification Experience and passing the basic Thai Massage Course will be an added advantage Detailed knowledge of working practices of Spa Able to maintain consistent performances under pressure Must have the right to work in Malaysia Only...

Hygiene Officer is responsible for the highest level of sanitation and hygiene standards in the hotel. Responsibilities Ensure all food served to guests and associates are free of microbiological, chemical and physical contamination, and all work areas conform to minimum requirements set by local health authorities and Banyan Group Food Safety Management System Corporate manual standard. Carry out training in hygiene food preparation practices. Carry out on-going inspections and random spot checks on food preparation areas. Ensure checklists are filled and action plan in place to address areas of non-compliance. Requirements Minimum 1 year experience in Hotel business or a similar capacity Strong communication, interpersonal skill and problem-solving skill Experience in handling food and hygiene standards of various types of kitchens/ restaurants Able to work independently Must have the right to work in Malaysia

The IT Executive reports to the IT Manager on managing and maintaining all the hotel ICT systems. Responsibilities Sets up, installs, configures and maintains computer and servers in the hotel. Manages and maintains hardware, software, systems, networks, printers and scanners in the hotel. Investigates and resolves computer software and hardware faults. Plans and undertakes scheduled maintenance and upgrades. Ensures the property continue to operate without disruption to business and operations in the event of unforeseen breakdown. Requirements Minimum Diploma in Hospitality, Computer Studies or related certification Proven 2 years track record in a hotel of comparable standard in similar capacity Up-to-date knowledge of the latest IT and software trends Ability to quickly establish good working relationships with colleagues, guests, vendors Willingness to work over unsociable hours Must have the right to work in Malaysia...

Job Summary ·       All applicants must exhibit an approachable and enthusiastic demeanour through body language, eye contact and verbal dialogue. ·       Responsible for answering all incoming calls in a friendly and effective manner. ·       Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol. ·       Must be comfortable and effective at phone sales and up-selling. ·       Confirm reservations for spa services. ·       Assist with group scheduling. ·       Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze. ·       Must stay current on all relevant...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals...

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...

Housekeeping Supervisor ensures the front and back of house are cleaned and maintained according to hotel standards and departmental procedures. Responsibilities To ensure rooms prepared are up to brand standards which create exceptional experiences among our guests. Provides effective supervision and training to develop passionate and committed Housekeeping associates. Practices open communication with other departments and within the department to ensure a smooth working process. In charge of maintaining the condition and stock of the Housekeeping equipment/ materials and hotel linens. Takes ownership to resolve problems and complaints effectively and reports to the Executive Housekeeper. Conducts regular checks and participates in the cleaning process to ensure that the department, storeroom, and rooms are in tip-top condition. Requirements 2 or 3 years of experiences as a Housekeeping Supervisor or any similar position Added value...

We are looking for a bubbly and organised individual to join our busy Michelin Selected restaurant team. At least 2 years experience within a western style or hotel restaurant. Good command of spoken English Duties Include Greeting guests and taking drink and food orders  Staying attentive to the needs of guests in the dining area Delivering food from the kitchen to the guests Table preparation Wine knowledge Drinks knowledge Barista abilities POS system and Takeaway Knowledge Following health code standards with regards to the handling of food Able to multitask

·       Perform his duties and responsibilities to the highest standard possible. ·       Carry out inspection rounds of all machinery rooms and report any situation that requires attention. ·       Carry out visual inspections of all guest public area sand report defects. ·       Immediately reporting any occurrence or situation that he feels is dangerous or has the potential to cause business interruption to the Manager on Duty. ·       Carry out any task, function or action detailed to him by the Team Leader that may be reasonably expected of him in performance of his duties as a Technician Engineering. ·       Ensure discipline and obedience to all statutory laws and company polices by engineering department team members....

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards....

·       Type and send out correspondences assigned as well as prepare meeting minutes and memos. ·       To trace all correspondences that required feedback and take appropriate actions. ·       Follow-up on insurance claims from the respective department and maintain and update every month. ·       Follow-up on hotel licenses from MBPP, Bank Negara, Road Tax, and Insurance of the company car and relevant Ministries; as and when necessary. ·       Update on the legal cases in the WM System as and when necessary as requested by the Director of Finance. ·       Review all maintenance contracts on a timely basis and make a comparison with the previous year. To update the list in the WM System as and when necessary....

Administration ·       Ensure that all the HR policies and procedures outlined are strictly adhered to ·       Ensure that all in-house rules and regulations are adhered to ·       Ensure that all application forms and Team Member files are kept up to date ·       Responsible for checking and issuing office inventory as per the timeline ·       Responsible for updating all data of Team Member movements and data changes into the system ·       Ensure that all HR reports and/or other reports assigned by supervisor are completed within the timeline ·       Liaise with concerned parties to ensure that the payroll is processed accurately and on time ·       Distribute...

o    Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. o    Ensures all opening and closing duties are implemented in accordance with established standards. o    Follows up on work and maintains logbook. o    Knows and strictly follows all established cleaning procedures. o    Prepares Room/Public Area crew work assignment sheet. o    Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage. o    Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards. o    Ensures all Front of House and Back of House areas are well maintained, clean and tidy at all times. o    Conducts Quality Room/Public Areas Inspections. o    Maintains proper par stock...

General ·       Keeps the kitchen area clean. ·       Prepares food according to recipes and plate presentation standards. ·       Knows how to operate equipment belonging to the kitchen area. ·       Maintains all operating items at established par stock level. ·       Maintains at the highest possible level the equipment cleanliness and repairs of the kitchen area. ·       Assists with controlling the food cost by following standard portioning and portion control. ·       Ensures a clean kitchen, hygienic work procedures and high safety standards ·       Checks all orders for presentation, correctness before they are picked up. Pastry/Bakery...

The Marketing Communications Manager has primary responsibility of supporting the Sales & Marketing department to achieve top line objectives and goals. Overall deliverable is maximization of revenue opportunities through specific marketing initiatives. Job Description Responsibilities Creating and implementing plans to increase market share through both traditional and new media in line with corporate marketing guidelines Conducts market research and evaluates new marketing opportunities for the property Ensures consistent marketing message is communicated in all advertising and collateral efforts Use of new media (Twitter, Facebook and other platforms) to market the hotel and maintain, updates and manages property’s presence in all web sites Respond to all online guest reviews on the property on a timely basis Collaborating with cross-functional teams to produce effective promotional materials/ collaterals Spearheads crisis...

Greet and welcome and hotel guests. & offer luggage assistance. Assist and ensure all arriving and departing guests luggage is promptly attended to. In cases where the guests leave their luggage, ensure they are tagged and taken care of accordingly. Supply guests with directions. Communicate parking procedures to guests/visitors. Deliver all guests correspondence to the rooms as well as correspondence to all other department. Assist in monitoring the smooth flow of vehicle traffic at the Hotel entrance to avoid congestion. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

Trains new guest services department personnel. Answers inquiry regarding rates and availability. Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities. Maintains a detailed knowledge about the hotel's services and hours of operations. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development. Check guests in and out, including preparation of guest bills and authorising payments. Dealing efficiently with day to day billing and guest service queries. Report anything considered a health and safety hazard. Using information available, plan and control both the preparation of future shifts and effective communication to the team. To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external. Allocation of all rooms to include, special requests, sofa bed rooms and...

Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. Maintains records of staff periodic manner and operating costs. Provides feedback and coaching to the Team regularly. Understands building capability through Cross training Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures. Handle guest complaints in restaurants. Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members. Check the quality of deliveries of fresh food and baked goods. Arrange for maintenance and repair of equipment and other services. Is capable of handling irate customers with a friendly/calm attitude. Ensures product quality and great service. Shows enthusiasm about guest within the restaurant. Is flexible in dealing with changes/problems (e.g.,...