25 guest services assistant jobs found in Petaling Jaya

To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations. To assist hotel guest efficiently, courteously and professionally at all times. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Register hotel's guests in accordance with Front Office policies and procedures Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments

What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role; Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...

Primary Duties Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. Smile and always maintain a professional, neat and pleasant image to guests at all times. Ensure cleanliness at the reception counter and lobby at all times. Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries. Follow-up on all request/complaints in the reception logbook.  Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times. Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures. Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Duties and Responsibilities   Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency Complete responsiveness to the desire of the hotel guests Quality service of the hospitality is optimised in accordance to the quality service standard To maintain a good working relationship with your own colleagues and all other departments. To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly...

· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...

Job Description Responsible for all activities relevant to the Front Office such as the reception, check in / out, rooming of all Hotel guests, foreign exchange, and assist guest with their inquiries. Primary Responsibilities 1) Greet and attend to all guests at all times in a friendly and helpful manner and attempt to learn      and use guest’s name at every opportunity 2) Perform check in, check out and room change procedures and ensure all data are entered completely     into the hotel systems in accordance with reservation 3) Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guest’s       personal and traveller’s checks and assist with currency exchange 4) Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems     to Duty Manager if no immediate solution can be found. 5) Drive more revenue in Front Office upselling

As a Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us. You will provide support in all guest service related functions and will be expected to keep up to date with information about services from accommodation to food and beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly. Requirements;  Previous experience within the hotel, leisure or hospitality industry  Good telephone manner and IT Skills  High standard of personal presentation This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company.  Excellent communication and...

requirement High school diploma Exceptional interpersonal skills Excellent written and verbal communication Patience and good listening skills responsibilities Administering check-ins and check-outs Greeting guests upon arrival and making them feel welcomed signing rooms and taking care of administrative duties Processing guest payments

Provide excellent customer service to internal and external guest that require assistance via telephone calls to the service centre Able to handle the basic telephone system Good verbal communication skills  Good command of English  Fresh graduates with hotel background are encouraged to apply Potential candidates with Marriott International hotel brand experience is an added advantage Able to work shift hours

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills 

Responsibilities ·         Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. ·         Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces. ·         Reach overhead and below the knees, including bending, twisting, pulling, and stooping. ·         Stand, sit, kneel, or walk for an extended period across an entire work shift.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. ·         Move at a speed that is required to respond to work situations (e.g., run, walk, jog). ·         Visually inspect tools, equipment, or machines (e.g., to identify defects) ·         Identify and report preventative or other maintenance issues in public areas or guest rooms. ·         Select appropriate cleaning chemicals and necessary personal protective equipment for various...

Job Description ·         Consistently offers professional, engaging and friendly service ·         Greets guests and presents them with the menu. ·         Informs guests about the special items for the day and menu changes if any. ·         Suggest food and beverages to the guest and also try to upsell. ·         Take food and beverage orders from the guest on the order taking pads or on the handheld Point              of sale ( POS ) system. ·         Obtaining revenues, issuing receipts, accepting payments, returning the change.  ·         Performing basic cleaning tasks as needed or directed by supervisor.  ·         Filling in for absent staff as needed ·         Communicate to the guest and provide assistance with their queries. ·         Co-ordinate with kitchen staff, bar staff to ensure smooth operation and guest satisfaction. ·         Serves food and beverage to the guest as per the course of order....

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or...

Job description RESPONSIBILITIES: 1. Assisting the Assistant Housekeeper on a daily operation of Room section. 2. To prepare room assignment and scheduling for Room Attendants 3. Monitoring the daily room status, discrepancy, arrival, departure, VIP room, stay over and OOO (Out of Order) room status. 4. Carry out room inspection by follow the standard operation procedures. 5. Conduct training to Room Attendant by following the hotel SOP. 6. Check and submit on daily room operation report to Assistant Housekeeper 7. To audit room assignment reports completed by the Room Attendants daily 8. Arrange inventories of linen, chemicals, guest amenities and supplies. 9. To attend and conduct department morning briefing with Room Attendant to update information, special request, consistency in uniform, grooming standards and any matters pertaining to housekeeping and the hotel. 10. Prepares and coordinates annual appraisals Room Attendant and to arrange relevant...

Job descriptions and duties: Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs. Respond and attend to guest repair requests. Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. Communicate with different types of people to comprehend what they want and to provide them with information and assistance. Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. Program TV’s and perform general housekeeping and...

Job Responsibilities: Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the guests. Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction. Handles face to face guest requests and enquiries articulating accurate advise on products, services and happening within the Serviced Residence. Handles simple F&B services in a lounge.  Job Requirements: Positive work attitude, punctual, reliable, responsible & willing to work on shifts as assigned by the division (e.g 7am-3pm/3pm-11pm/11pm-7am). Pleasant disposition and excellent interpersonal and communication skills in both Bahasa Malaysia and English. It will be an added advantage for those with at least a minimum of one (1) year experience in the Front Office with knowledge in Property Management System (PMS) systems. Fresh graduates are encouraged to apply.