44 guest services assistant jobs found in Petaling Jaya

Job Description ( Guest Service Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in, special request and day use rooms. 9.    Use the telephone in a polite, friendly, helpful and...

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that  Front Office  shifts are run efficiently, providing outstanding  guest  service, assisting all  Front Office staff  and maintaining a calm, professional environment at all times. Supervises and  assign duty roster  for F/O personnel. Responsible for  VIP  movement in the  Hotel . Greets the VIP guests of the hotel. As directed by the  Front office Manager , Assistant Front Office Manager Performs special services for VIP Guest’s. Assists in VIP’s  arrival   departure  in absence of guest relation officers. Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...

Assisting in Leading Guest Services Teams   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviours Understand associate positions well enough to perform duties in associates absence. Celebrates successes and publicly recognizes the contributions of the team members. Establishes and maintain opens, collaborative relationship with associates and ensures associates do the same within the team Uphold and maintain the highest standard in all guest contact areas. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize and accomplish your work Handles complaints, settling disputes and resolving...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills neatly and...

Assist and welcomes guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Mans and operates the PBX in a manner ensure all calls are routed to the appropriate extension, and that all reservations are accurately taken are appropriately filed. Delivering parcels and messages to the Administration Office Directs guest to room. Conveys information to guest by receiving and transmitting messages, e-mails and packages. Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel Maintain and update knowledge on all hotel facilities, packages and special events within the hotel/group. Coordinate and...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the Guest Request Form and immediately notify the specific department for resolving the issue/requests.  To follow up within 10 minutes with the necessary department to ensure completion of tasks. To ensure the preparations for all Expected Arrivals for the Day is complete at the beginning of a shift. To ensure that cashiering is follow SOP. All reservations taken are to be keyed in and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.

Job Description:- Handle requests and needs of all guests promptly to meet guest satisfaction/expectations Be familiar with hotel's products and services Able to solve issues/problems from guests' complaints through effective communication in a friendly way Ensure guest satisfaction and revenue optimization Able to handle reservation through phone bookings, online travel agent, walk-in enquiry Understands rate structure and promotional rates available Maintain good communication and work relationships in all areas of the hotel Able to perform any other relevant job assigned from time to time by the Management Job Requirement:- Possess at least SPM / Diploma in Hotel Management or equivalent Fresh Graduates are encouraged to apply Good command of English and Bahasa Malaysia Pleasant personality with friendly approach and well-groomed Positive working attitude, punctual, reliable, honest Willing to work on shift duties, weekends, public holidays...

As a Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us. You will provide support in all guest service related functions and will be expected to keep up to date with information about services from accommodation to food and beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly. Requirements;  Previous experience within the hotel, leisure or hospitality industry  Good telephone manner and IT Skills  High standard of personal presentation This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company.  Excellent communication and...

The Commis is responsible to prepare a consistent, high-quality food production in kitchen. He/ She will be responsible for assisting Sous Chef in cooking and then ensuring that all stations are clean. Additionally, He/ She is responsible to prepare special meals or substitute items, regulate the temperature of ovens, broilers, grills, and roasters etc. Pull food from freezer storage to thaw in the refrigerator and ensure proper portion, arrangement, and food garnish. Provide the highest and most efficient level of hospitality service to the hotel guests. Works in the designated station as set by Executive Chef and/or Sous Chef. Able to prepare and sells food within recommended time frames to meet Guest expectations. Able to operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and fryers. Able to produce a quality product in a timely and efficient manner for the guests or staff. Responsible to maintain cleanliness, sanitation at the...

Reports directly to and communicates with the Front Office Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.   Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments at peak periods. Analyses the rate variance report to ensure rooms revenue control. Support Front Office Manager in driving upsell and SPG enrollment initiatives.  

Respond and attend to guest repair requests. Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. Communicate with different types of people to comprehend what they want and to provide them with information and assistance. Update the maintenance work order form / Job card and file them. Ability to interpret readings from meters & gauges and other measuring units. Ability to maintain confidentiality of hotel guests and pertinent hotel information. Ability to ensure security of guest room access and hotel property. Ability to read and understand test equipment, measuring devices, and safety manuals. Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. Test, troubleshoot and perform basic repair on all types of equipment. To clean, lubricate, protect, and...

1.    To maintain a friendly, neat and pleasant image at all times 2.    To provide courteous service to guest and respond promptly and tactfully to guests' enquiries         complaints and requests. 3.    To work in close co-ordination with the Assistant Executive Housekeeper in training and          orientating floor staff 4.    To inspect rooms on the assigned floors, corridors and service areas to ensure that all         assigned areas are up to the required standard. 5.    To report the status of rooms to the Front Office and check on discrepancies with the Front         Office morning report. 6.     To follow up on maintenance with the Engineering Department and see if it is done 7.      To handle Lost & Found items and valuable items which are to be handed immediately          to the...

We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, Join US and be part of our expansion journey. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.

Supports the successful execution of all operations in the hotel operations departments and outlets (may include Front Office, Housekeeping, Maintenance). Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures; disciplining Team Members. Provides oversight to ensure that STEG standards and procedures are being followed in all operational departments. Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews, including but not limited to productivity, quality, customer-service standards, resolving problems, identifying trends and assisting with implementing change. Attend and contribute to periodic meetings to maintain favorable working relationships among team members and promote maximum team morale, productivity, and efficiency. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing safety...

DUTIES AND RESPONSIBILITIES Greets guests and presents them with the menu. Informs guests about the special items for the day and the changes in menu if any. Recommends food and beverages to the guest and also try to upsell. Takes food and beverage orders from the guest. Issue receipts, accept payments and return the correct change.  Performs basic cleaning tasks as needed or directed by the supervisor.  Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc. Communicates to the guest and provide assistance with their queries. Co - ordinates with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. Serves food and beverage to the guest as per the course of order. Be attentive to guests. Promptly respond to guest with any additional request. Remove cutleries, replenish...

Are you passionate about the hospitality industry and have a flair for making people feel welcome? Do you possess excellent communication skills in English and have a pleasant appearance? If so, we have an exciting opportunity for you! Job Description: As a Hotel Brand Ambassador at The Kuala Lumpur Journal Hotel, you will be the face of our establishment, ensuring that every guest has an unforgettable experience. Your responsibilities will include: 🌟 Greeting and assisting guests with a warm and welcoming demeanor. 🌟 Providing information about the hotel's services, facilities, and promotions. 🌟 Assisting with guest inquiries and resolving any issues promptly. 🌟 Representing the hotel at events and functions as needed. 🌟 Creating a positive and memorable impression of KL Journal Hotel. Requirements: To be considered for this role, you should: ✨ Have a pleasant and professional appearance. ✨ Speak English fluently; additional languages are a plus. ✨ Be passionate about the...

1. Assist the Front Office Manager in daily operations of the front desk and guest services. 2. Provide exceptional customer service by welcoming and assisting guests with check-in, check-out, and inquiries. 3. Supervise and train front desk staff, ensuring they meet service standards and deliver excellent guest experiences. 4. Handle guest complaints and concerns, resolving issues promptly and professionally. 5. Maintain accurate records of guest accounts and transactions. 6. Assist in creating and implementing front office policies and procedures. 7. Collaborate with other hotel departments to ensure efficient and seamless operations. 8. Assist in managing room reservations and availability. 9. Prepare and present daily reports and statistics to the Front Office Manager. 10. Ensure that the front desk area is clean, organized, and well-stocked with supplies. Requirements: 1. Diploma in Hotel Management, Business Administration, or a related field is...

SCOPE Under the general direction of the Front Office Manager, and within the limited of established local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community.   Coordinates with all departments in the hotel Promotes the desired work culture around the five core values of Will to win, Customer & employee focus , Teamwork , Innovation & Creativity , Openness in communication and Think Blue Ocean.   PRIMARY RESPONSIBILITIES   Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and...

Delivers the basic standards and always provide exceptional guest service. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Personally, and frequently verify that all guests are receiving the best possible service during check-in and check-out. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. Ensure all incoming correspondences which include fax, mails, telexes, and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments. Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all-important pending matters are recorded and follow through. To issue...