114 guest service officer jobs found

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

JOB DESCRIPTION •    Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries. •    To provide courteous and prompt service and if possible to comply with every guests requests and needs. •    To familiarize themselves with the procedures, facilities and service of the hotel. •    To sell rooms in manner designed to maximize revenue and occupancy with guest satisfaction. •    To ensure all check-in and check-out are prompt and guest requirements are met. •    To escort as many guest to the rooms and introduce all facilities of the hotel and the hotel room while rooming the guest. JOB REQUIREMENT •    Candidates must possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent. •    Required language (s): English and Bahasa Malaysia. •    Able to speak Mandarin / Cantonese will be an added advantage.  •    Pleasant personality, possess good interpersonal and communication skills. •    Strong disciplines,...

We welcome eager individuals with a love of hospitality. If you work well in a team environment, enjoy helping others, and want a place to grow and learn, we would love to have you as part of our team! Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and residence information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Shortlisted candidates will be notified. #recruitment2022 #ascottmalaysia #growwithus...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

The Guest Services Officer is responsible for the efficient handling of check-ins, check-outs and other guest services offered at the Reception and Cashier Counter. To handle all guests requests promptly by documenting down the request using the Guest Request Form and immediately notify the specific department for resolving the issue/requests.  To follow up within 10 minutes with the necessary department to ensure completion of tasks. To ensure the preparations for all Expected Arrivals for the Day is complete at the beginning of a shift. To ensure that cashiering is follow SOP. All reservations taken are to be keyed in and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

Description: General - Handles all telephone calls courteously and efficiently. - In front bars, knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. - Implements opening and closing duties in accordance with standards. -Handles guest complaints in accordance with service recovery guidelines. -Assist with service in the Lounge/Bar if necessary. -When dealing with guests directly, deliver service in accordance with service standards. Bar - Sets up bar on time before service and according to standards including but not limited to: checking to see that fresh fruit juices, cream, cocktail napkins/coaster, glassware, stirrer, mixer and all other bar materials are in adequate supply for the day’s business. Prepares fresh garnish as per specifications. - Is observant and pro-active in maintaining the table/bar counter clean and glasses replenished. - Checks bar stock and prepare orders for...

General ·       Handles all telephone calls courteously and efficiently. ·       Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. ·       Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. ·       Implements opening and closing duties in accordance with standards. ·       Handles guest complaints in accordance with service recovery guidelines. ·       Liaises with kitchen and bar with regards to special requests.   Outlet Service ·       Sets up outlet and service stations on time before service and according to standards. ·       Keeps service stations clean and complete. ·       Provides service in accordance with service standards. ·       Knows table/seat numbering, takes orders and uses Micros system to input orders. ·       Ensures food &...

·         Handling check in / out and cashiering. ·         Attend to the needs, request and enquiries from guest, endeavouring or ensure guest have a pleasant stay in the Hotel. ·         Any other suitable tasks as and when assigned by superior.

·           Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. ·           Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. ·           Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ·           Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. ·           Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. ·           Greet customers immediately with a...

·         Confidently know the food and beverage menu contents and explain them in detail to guests. ·         Understand dietary requirements and offer appropriate suggestions. ·         Correctly label buffet dishes. ·         Keep buffet areas clean at all times. ·         Make suggestions on the menu that might suit guests of different nationalities. ·         Familiarize with menu items of all other outlets to recommend guests to other outlets. ·         Undertake steps to ensure that the cashiers’ desk is ready and set for service. ·         Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period. ·         Ensure that everything is clean and tidy, ready for guests to enter the restaurant. ·         Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager. ·         Greet guests with smiles...

·         Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. ·         Ensure that guests' privacies are protected during service. ·         Offer all possible assistance to guests and respond to guests‘ requests. ·         Clean and replenish supplies for guestrooms according to standards and procedures. ·         Does turndown service when required. ·         Ensure master keys are kept secure at all times. ·         Keep trolleys neat and adequately supplied. ·         Maintain all equipment in good working condition. ·         Keep linen room neat and in good order. ·         Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. ·         Be courteous and professional at all times, delivering high quality service to guests. ·         Maintain good...

  ·         Maintain high customer service focus by approaching your job with the customers always in mind. ·         Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. ·         Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. ·         Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. ·         Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. ·         Confidently know the food and beverage menu contents and explain them in detail to guests. ·         Understand dietary requirements and offer appropriate suggestions. ·         Complete checklists on product knowledge. ·         Make suggestions on the menu that might suit guests of different nationalities. ·         Familiarize with menu items of...

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. And, we strongly believe that our Team Members are more than just “employees”. Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual. Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can...

Key Responsibilities. 1.  Greet and welcome and hotel guests.  Offer luggage assistance. 2.  Assist and ensure all arriving and departing guests luggage is promptly attended to.  In  cases where the guests leave their luggage, ensure they are tagged and taken care of accordingly. 3.  Deliver all guests correspondence to the rooms as well as correspondence to all other department. 4.  Assist in monitoring the smooth flow of vehicle traffic at the Hotel entrance to avoid congestion. 5.  Possess excellent product knowledge on all Hotel facilities and services e.g room rate, restaurant operation hour, recreation activities etc.  Able to disseminate correct information at all time.

Key Responsibilities 1.  Verify arrival and departure details.  Pay attention to any special arrangements or request.  Perform check in and check out tasks according to the departmental policies and procedures.  Liaise with relevant sections in the Front Office Department. 2.  Efficiently update and manage the room status and to advise the superiors should their attention are needed.  Liaise closely with Housekeeping Department. 3.  Perform cashiering task by posting all the bills and monitor guests in-house account as per set procedures.  Inform the superior on any irregularities.   4.  Perform night audit task 5.  Possess excellent product knowledge on all Hotel facilities and service e.g restaurant operation hour, recreational activities etc.  Able to disseminate correct information at all time.

Responsibility To greet all guest in service oriented manner Maintain positive guest and colleague interactions with good working relationship Meet and greet all guests and assist with their registrations Be familiar with the hotel's products, services and policies Ensure all complaints and requests are immediately resolved and follow through with relevant department.

Job Description Manage day to day operations of the Front Office Plan and implement effective upselling activities to support the maximum room revenue Liaise closely with other relevant department about servicing and handling of incoming groups  Review expected arrival rooms to ensure that rooms are arranged as per the preference of each guests and amenities placed prior to guest arrival Maintain knowledge of credit policies and procedures and liaise closely with the Finance department to ensure that the credit procedures are properly carried out from the Front Office. Ensure all services offered by the Front Office are always available and carried out with utmost efficiency and courtesy to effectively handle and resolve any guest problems. 

The Bellman is responsible for the efficient handling guests’ luggage during check-in and check-out. Consistently strive to ensure that all guests received the highest standard of personalized services at all times. Your duties and responsibilities include but not limited to: To meet all arriving guests and ensured that their luggage are send up to their room within 5 minutes. To maintain a detailed record of luggage movement that is being handled during checks in and checks out. Appropriate Luggage tags are also to be used. To provide door service for all guests such as assisting with hand luggage, loading and unloading of luggage for guests, opening and closing of cars and taxi doors. To ensure that all luggage or items stored at the Luggage Storage room are accurately recorded in the Storage Record book and items tagged and all equipment are maintained in a clean working condition. To deliver morning newspapers on a daily basis to all guest rooms and...

1.  To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.   2.  Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times.