15 guest service associate jobs found

Responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. Greets guests and assigns them their rooms, processes check-in and check-outs. Manages reservations, takes calls and correspondence to guests and relevant departments to fulfil requests of clients. Processes payments and act as information source. Being the primary point of contact a Guest Service Associate also coordinates with hotel personnel to ensure guests are satisfied with services provided to them.

Provide excellent customer service to all Club guest  Provide recognition to Marriott Bonvoy guest  Familiar with opera system functions for Front Desk and able to check in and check out guest Provide basic F&B service to Club Guest  Handle and prepare all VIP arrivals including collaborating with other departments to ensure a seamless service experience for the guest

Provide excellent customer service to internal and external guest that require assistance via telephone calls to the service centre Able to handle the basic telephone system Good verbal communication skills  Good command of English  Fresh graduates with hotel background are encouraged to apply Potential candidates with Marriott International hotel brand experience is an added advantage Able to work shift hours

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills 

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...

The Demi Chef de Partie supports the Chef de Partie in creating optimum guest satisfaction by providing the highest standard of food quality and presentation at the same time maximising the profit margins through effective management of the relevant kitchen operation. Responsibilities Assumes control of all subordinate kitchen associates to ensure that all day to day operational matters are handled timely to exceed guests’ expectations on behalf of the Chef de Partie. Works closely with service operations in ensuring that specific outlet operations function efficiently. Monitors the consistency of preparation and presentation in relevant food production area to ensure that they conform to the requisite standards. Supports the Executive Chef in menu planning as directed, utilising sales analysis and menu engineering techniques accordingly. Role model the adherance to the standards of hygiene and cleanliness in all kitchen and related areas....

The Food and Beverage Captain is responsible to look after the outlets and performs excellent service sequences correctly at all times to ensure maximum guest satisfaction. Responsibilities Has excellent knowledge in terms of Food and Beverage especially the menu and ongoing promotion in the outlet. Interacts with guests on a professional ground to obtain genuine feedback from guests in regards to the food and drink quality of the outlet. Anticipates and acts on guests’ needs and special requests promptly and tactfully. Has the ability to participate and assists servers in the outlet during a busy moment to ease the sequence of service. Monitors the order docket and communicates with the kitchen associates to ensure food is served on a timely basis. Ensures to present an accurate final bill to guests and handle payment carefully. Requirements Sound knowledge of working practices in Food and Beverage Department Entertaining and...

The Front Office Manager is responsible for directing, controlling and coordinating all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives. Responsibilities Directs and controls all subordinate Front Office associates to ensure that day-to-day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceeds guests’ expectations. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. Works closely with other departments to ensure all guests’ requests are delivered immediately based on the established standards and maintenance issues are resolved on a timely manner. Reviews current...

Summary At Hyatt, we believe our guests and colleagues select Hyatt because of our caring and attentive nature which focuses on providing efficient service and meaningful experiences alike.  This position is ideal for candidates seeking an understanding of the hospitality industry as it exposes candidates to the hotel operations division with opportunity to rotate in Food & Beverage, Culinary and Rooms (Subject to department availability).   Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.  Qualifications Opportunities are available for operations divisions only such as Food & Beverage, Culinary and Rooms In line with the requirement from the Malaysian Ministry of Health, food handlers must possess valid Typhoid vaccination and Food Handler certificate...

1.    Assists to ensure that established standard operating procedures and quality standards are maintained in the Room Section of the Housekeeping Department. 2.    Align working practices and conduct with Hotel Vision; consistently strive to meet and exceed the expectations of both internal and external guests. 3.    Assists to ensure that the procedures relating to the safety and security of guests and employees are followed at the Room Section of the Housekeeping Department. 4.    Assists to ensure that the day-to-day operation of the Room Section of the Housekeeping Department is smooth. 5.    Comes to work punctually following the schedule shifts as per the monthly Duty Roster.   6.    Attends daily briefing, punctually and pays attention to ensure work assigned is done well. 7.    Cleans all room assigned as fast as possible but ensuring room cleanliness conforms with standard of cleanliness set. 8.    Upkeeps all rooms and surrounding are to ensure standards of cleanliness...

Responsibilities •    To ensure guest satisfaction, anticipate and respond to requests promptly.   •    To ensure all guest needs are dealt with accurately and efficiently. •    To ensure that all internal and external customers are treated with highest priority and respect.   •    Knowing all the Food & Beverage products of the department. •    Knowing how to serve Food & Beverage through the company’s procedure. •    Dynamic and willing to follow orders. •    Cooperate with all other department associates and others upon the request of the supervisor. •    Having the capability to work under pressure and long hours. •    To be friendly and welcoming.

Responsible to supervise and coordinate activities of room attendant, house attendant, public area cleaners and floor supervisors. Assist in the managing and directing of the day–to–day operations of all Housekeeping and Laundry functions.  To support the Executive Housekeeper in all areas of Housekeeping operation, such as training and development, coaching, counselling and also enforces to the hotels standard operating procedures.  Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. The Junior Housekeeper should have an eye for detail and the ability to effectively deal with guests, other departments and Housekeeping associates.

Job descriptions and duties: Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs. Respond and attend to guest repair requests. Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. Communicate with different types of people to comprehend what they want and to provide them with information and assistance. Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. Program TV’s and perform general housekeeping and...