16 guest service associate jobs found

Job description Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner Job Requirement Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and...

JSK BORNEO REEF IS THE LARGEST REEF ACTIVITY PONTOON IN SOUTH EAST ASIA. The Pontoon caters for, amongst other activities, underwater observatory tunnel, kayaking, snorkeling, water theme park, sea walking, boat transfer, F&B, and other Pontoon-centered activities. We are currently looking for experienced and dedicated individuals to join our team. Kindly visit us at www.jskborneoreef.my to find out more. Prior cruise ship, theme park operations & / or hospitality experience an added advantage. Responsibilities:- • Reports directly to the Operation Manager. • Responsible for pontoon guest service s operations which include, but not limited to, customer service , reception (check-in & out), food & beverage coordination, housekeeping, vending machine management, boat transfer, and general admin. Qualifications:- • Candidate must possess at least certificate, Diploma or Degree in Hospitality Management or equivalent. • Must...

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Processing guests payments. Answering telephone calls, as well as screening and forwarding calls. Handling basic inquiries and sorting mail. Keeping the reception area tidy and observing professional etiquette. Performing other administrative tasks if required Providing information about local points of interest and other various information

Create a hospitable and professional atmosphere in lobby area to ensure total guest satisfaction. Be proactive when dealing with guests. Have sound knowledge of local areas and be updated about cultural, historical attractions as well as its locations and hours of operation. Be able to schedule the concierge and guest service associate as business demands and supervise them during their working time. Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.

The Duty Manager supports the Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives. Job Description Responsibilities Directs and controls all subordinate Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceed guests’ expectations. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming, and manning levels are in order and takes appropriate action where necessary. Handles guests’ complaints, inquiries and comments in professional manner, log them and initiate...

The Director of Food & Beverage is responsible for the overall dining experience of our guests. He/ She shall drive the development and implementation of strategies as well as initiatives to exceed guests dining expectations, ensures employee satisfaction and focuses on capturing the maximum financial returns for the department. Job Description Responsibilities Hands-on involvement with all day-to-day functions, including associate management, guest interactions, office administration, vendor communications and labour costs management. Empowers the Food and Beverage team to ensure that all day-to-day operational matters are handled on time and guests’ expectations are exceeded Keeps the service standard at a level above the market expectation at all times Works closely with the Executive Chef to ensure the existence of menu offerings that appeals our target groups Create value proposition that caters to the market expectation and drives profitability at the...

To contribute to the smooth and efficient running of the Laundry Department within the Rooms Division. Provides a courteous and professional service at all times.  Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working relationships. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Safe storage and use of laundry cleaning agents including correct cleaning agents and dilution used in correct quantities for each task. Inspect and identifies linen items that require replacement. Reports machinery that requires repairs of...

RESPONSIBILITIES:   1. To issue linen and uniform to service personnel and ensure that all items are recorded properly. 2. To perform periodic inventories of sewing equipment and tools, linen and uniforms. 3. To maintain cleanliness and responsibility for the secure storage of all linen and uniform in the linen room. 4. To sort out and count all linens, uniform and guest laundry before sending out to the outsource laundry. 5. To ensure all items from outsource laundry are arranged neatly and properly on the shelves in the pantry and linen room. 6. To perform timely repairs of all items of uniform, linen and upholstery. 7. To record all alterations and mending task and take cares of the par stock of linen and uniforms. 8. To raise request for any tools and equipment for the department. 9. To check all uniforms returned from outsource laundry for any loose button or hems before issuing to associates. 10. To identify...

We are seeking a skilled Front Office Manager to oversee our reception area. As the primary point of contact for our company, you will play a crucial role in ensuring that all visitors receive a warm and friendly welcome. In this position, you will be responsible for managing all front desk activities, including handling phone calls, managing reservations, and providing excellent customer service to guests. In order to excel as a Front Office Manager, you should possess a winning combination of a warm and welcoming personality and a dynamic professional attitude. You will be responsible for supervising and leading a team, and should be adept at efficiently addressing and resolving customer complaints. Your approach to customer service should be consistently solid, with an emphasis on professionalism and friendliness. Above all, your ultimate goal should be to ensure that our front desk provides top-quality service to all of our customers. Responsibilities: 1....

JOB SUMMARY   Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program • Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program. • Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. • Adjusts Elite Member status when necessary according to...

As the Bell Attendant , you will be responsible for performing the following tasks to the highest standards: ·         Actively seek verbal feedback from customers. ·         Agree on and implement actions to make improvements to customer service. ·         Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. ·         Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Front Office Manager. ·         Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards. ·         Be proactive towards customers, assisting them with any reasonable requests. ·         Ensure that the concierge team escorts guests to...

1. Ensures professional sales calls using Mangala’s selling principles and Driving Customer Preferences philosophies. 2. Carefully plans sales calls into defined objectives. 3. Maintains a detailed knowledge of Resort facilities, features and services. 4. Conducts extensive competitor researches and maintains excellent product knowledge of the Resort. 5. Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Associate Director of Sales. 6. Follows up sales leads to identify prospect. 7. Ensures a high level of exposure for Resort through direct sales solicitation of telephone contact and written communications. 8. Professionally conducts routine telemarketing activities to identify new accounts. 9. Entertains and conducts Resort tour to clients whenever required. 10. Establishes and maintains strong relationship with the established clientele and constantly explores into new business...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a  F&B Service Associate .   As a F&B Service Associate We Rely On You   Under the guidance and supervision of the Outlet Manager. In responsible to greet and escorts guests to their tables and taking the guests' orders. Liaise with the Kitchen department in order to make the food arrangement Delivering orders to tables and taking care of assigned tables...

The core tasks for Safety & Security Manager are to ensure safety and security of guests, associates and property are in safe all the time. Develop and implement safety policies and procedures. Conduct regular safety audits Coordinate with local law enforcement and emergency services. Safety & Security manager may require references to change, inspect, and test all safety gear on the premises that are used. Developing positive working relationships with management and other departments' personnel. Hotel safety inspections are conducted regularly by the safety department to ensure that the safety and safety of guests and employees is maintained. Train staff in safety procedures to ensure the safety of all clients. Compare the diverse problems confronted by the Safety & Security Department and brainstorm potential solutions. Making sure that the productivity and manning are manage effectively to support the operation...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...