14 guest service associate jobs found in Petaling Jaya

Provide excellent customer service to all Club guest  Provide recognition to Marriott Bonvoy guest  Familiar with opera system functions for Front Desk and able to check in and check out guest Provide basic F&B service to Club Guest  Handle and prepare all VIP arrivals including collaborating with other departments to ensure a seamless service experience for the guest

Provide excellent customer service to internal and external guest that require assistance via telephone calls to the service centre Able to handle the basic telephone system Good verbal communication skills  Good command of English  Fresh graduates with hotel background are encouraged to apply Potential candidates with Marriott International hotel brand experience is an added advantage Able to work shift hours

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills 

Responsible for the smooth operation of the Front Office department. Initiates and maintains effective communication between the Front Office department and all other departments. Ensures high standards of personal presentation and grooming. Supervise and administrate all Front Office operations with policies and procedures. Develop performance standards for operations and drive the service quality of the department. Supervises, guides, disciplines and evaluates associate performance regularly. Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services. Ensure that members of loyalty program and its partners programs are appropriately recognized, meet all the standards accordingly.   

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

Provide consistent quality of food and service to Internal and External customers, by adhering to and enforcing all Le Meridien Hotels Standards of excellence; training and guidance of trainees and attendants. Perform all duties of kitchen associates as required. Recognize superior quality products, presentations and flavor. Maintain food preparation handling and correct storage standards. Maintain purchasing, receiving and food storage standards. Ensure the Hotel delivers to guests: “Simply Fresh Chef-crafted Food”.

To ensure the effective support and operation of property based technological system in alignment with business needs. Provide operational support/ maintenance for all Network, Hardware and Software problems. Maintain an inventory of equipment and software. To provide courteous and professional service and to maintain good working relationship with all hotel associates. To manage the WIFI bandwidth provided by the hotel for both guests and administrative department usage. To ensure experience is of high standard and minimizes complaints.

Responsibilities •    To ensure guest satisfaction, anticipate and respond to requests promptly.   •    To ensure all guest needs are dealt with accurately and efficiently. •    To ensure that all internal and external customers are treated with highest priority and respect.   •    Knowing all the Food & Beverage products of the department. •    Knowing how to serve Food & Beverage through the company’s procedure. •    Dynamic and willing to follow orders. •    Cooperate with all other department associates and others upon the request of the supervisor. •    Having the capability to work under pressure and long hours. •    To be friendly and welcoming.

The core tasks for Safety & Security Manager are to ensure safety and security of guests, associates and property are in safe all the time. Develop and implement safety policies and procedures. Conduct regular safety audits Coordinate with local law enforcement and emergency services. Safety & Security manager may require references to change, inspect, and test all safety gear on the premises that are used. Developing positive working relationships with management and other departments' personnel. Hotel safety inspections are conducted regularly by the safety department to ensure that the safety and safety of guests and employees is maintained. Train staff in safety procedures to ensure the safety of all clients. Compare the diverse problems confronted by the Safety & Security Department and brainstorm potential solutions. Making sure that the productivity and manning are manage effectively to support the operation...

Job descriptions and duties: Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs. Respond and attend to guest repair requests. Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. Communicate with different types of people to comprehend what they want and to provide them with information and assistance. Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. Program TV’s and perform general housekeeping and...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a  F&B Service Associate .   As a F&B Service Associate We Rely On You   Under the guidance and supervision of the Outlet Manager. In responsible to greet and escorts guests to their tables and taking the guests' orders. Liaise with the Kitchen department in order to make the food arrangement Delivering orders to tables and taking care of assigned tables...

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...