10 guest service assistant jobs found

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Supports and assists Front Office personnel and all departments at all times. Analyses the rate variance report to ensure room revenue control.

Reports directly and communicates with the Rooms Division Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. To be stationed at the Hotel's lobby to Meet & Greet and usher guests. Provides functional assistance and direction to all departments. Coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments from time to time. 

Under the guidance of the Assistant Chief Engineer ensures that the Hotels equipment is operated in accordance with InterContinental Hotels Group standards to ensure maximum efficiency and guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.        Your day-to-day:  People    Demonstrate co-operation and trust with colleagues, teams and across departments  Communicate well to ensure effective shift handovers  Actively participate in and conduct organised meetings  Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication    Guest...

1. In-charge of overall administrations and management of subordinates for the outlet. 2. Set-up of outlet – systems and procedures. 3. Order taking and servicing procedures, how to make queries with the guest for clarification about menu. 4. Table distribution and work allocation, how to handle job rotation system. 5. Prepare an outlet checklist before any operation. 6. Explain outlet rules and norm of discipline. 7. Maintenance of equipment, crockery, and briefing about different types of crockery and equipment used in the outlet/ bar. 8. Wine and spirits training for all staff of the outlet. 9. Safety consciousness and safety measures in the outlet. 10. Record management of sales proceeds. 11. Orientation and handling of reservation. 12. Be able to adapt to periodic changes from time to time as and when spelt out by the General Manager. 13. The supervisor is responsible for controlling cost, wage costs and all operating expenses. 14....

Job Descriptions: 1. Supervise the Food & Beverage Captain and Assistant, ensuring that restaurant operations run smoothly and efficiently.  2. Oversee daily operations of the restaurant, ensuring all areas meet service standards and provide a high-quality experience to guests. 3. Address customer complaints and concerns tactfully, ensuring excellent customer satisfaction. 4. Conduct monthly inventory.  5. Train new staff and provide ongoing training and development opportunities for all team members.  6. Attend meetings and briefing, especially in the absence of the restaurant manager.  7. Continuously improve the guest experience by upholding high service and product standards. Requirements: 1. Minimum 2 years working experience in a supervisory role in hospitality environment.  2. Strong leadership skills and the ability to motivate and develop a team.  3. Excellent leadership, interpersonal and communication skills. 4. Committed to deliver...

Performs Guest Service Duties at the Reception/Front Desk. Administers Check-in & Check-outs. Rooms assigning and Key Card issuance. Processing of Guest payments and billing process. Coordinating with Porters, Concierge, Housekeeping and F&B associates. To assist guest at all times during their stay. Assisting in Guest’s complaints and communicate with superiors on service recovery. . Assist Guest in taxis, airport transfers and rental cars etc.

Prepare and cook orders in accordance with portion and quality standards specified in recipes  Control food usage to minimize waste  Advise supervisor of low inventory items; assists in receiving items and taking inventory as required  Maintain sanitation and cleanliness standards in the kitchen area that meet or exceed any local laws regarding health and safety  Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters  Follow all established safety protocols and procedures at all times. Immediately report any unsafe or malfunctioning equipment or any safety incident to the supervisor or manager on duty  May assist by performing dish washing or other kitchen duties as needed  Work as part of a team and communicate with other...

Responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Preferable candidates from Johor Bahru area.  

Welcome guests with professionalism, warmth, and a genuine sense of hospitality Act as the primary point of contact for guest inquiries, requests, and concerns Ensure smooth check-in and check-out experiences, adhering to hotel standards Anticipate guest needs and provide personalized recommendations and assistance Handle guest feedback, complaints, and service recovery with empathy and efficiency Coordinate with housekeeping, concierge, food & beverage, and maintenance teams to ensure seamless service Maintain accurate guest profiles and preferences in the hotel system Promote hotel services, amenities, and local experiences to enhance guest satisfaction Uphold brand standards, service protocols, and safety policies at all times