43 guest service assistant jobs found in Kuala Lumpur

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

·         Assist guests with check in and checkout, as well as other cashiering duties ·         Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary ·         Welcome guests on arrival, register and issue room keys according to departmental standards and procedures ·         Liaise closely with other relevant departments to ensure that guests requests and needs are met ·         Update and maintain repeat guest history system ·         Handle guests’ complaints and comments tactfully and efficiently ·         Handling guests’ mails, messages, and answering of phone calls

Job Description Responsible for all activities relevant to the Front Office such as the reception, check in / out, rooming of all Hotel guests, foreign exchange, and assist guest with their inquiries. Primary Responsibilities 1) Greet and attend to all guests at all times in a friendly and helpful manner and attempt to learn      and use guest’s name at every opportunity 2) Perform check in, check out and room change procedures and ensure all data are entered completely     into the hotel systems in accordance with reservation 3) Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guest’s       personal and traveller’s checks and assist with currency exchange 4) Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems     to Duty Manager if no immediate solution can be found. 5) Drive more revenue in Front Office upselling

Responsibility : Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner.  Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.   Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.   To handle all check-outs promptly for FIT...

· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...

requirement High school diploma Exceptional interpersonal skills Excellent written and verbal communication Patience and good listening skills responsibilities Administering check-ins and check-outs Greeting guests upon arrival and making them feel welcomed signing rooms and taking care of administrative duties Processing guest payments

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...

Primary Duties Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. Smile and always maintain a professional, neat and pleasant image to guests at all times. Ensure cleanliness at the reception counter and lobby at all times. Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries. Follow-up on all request/complaints in the reception logbook.  Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times. Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures. Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to...

·         Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries. ·         To provide courteous and prompt service and if possible, to comply with every guest requests and needs. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To familiarize themselves with the procedures, facilities and service of the hotel. ·         To sell rooms in manner designed to maximize revenue and occupancy with guest satisfaction. ·         To ensure all check-in and check-out are prompt and guest requirements are met. ·         To handle billing and currency exchange ·         To have knowledge of functions in house on that particular day. ·         To handle all keys, mails, messages or fax and other items for guest. ·         To...

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role; Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...

Job description RESPONSIBILITIES: 1. Assisting the Assistant Housekeeper on a daily operation of Room section. 2. To prepare room assignment and scheduling for Room Attendants 3. Monitoring the daily room status, discrepancy, arrival, departure, VIP room, stay over and OOO (Out of Order) room status. 4. Carry out room inspection by follow the standard operation procedures. 5. Conduct training to Room Attendant by following the hotel SOP. 6. Check and submit on daily room operation report to Assistant Housekeeper 7. To audit room assignment reports completed by the Room Attendants daily 8. Arrange inventories of linen, chemicals, guest amenities and supplies. 9. To attend and conduct department morning briefing with Room Attendant to update information, special request, consistency in uniform, grooming standards and any matters pertaining to housekeeping and the hotel. 10. Prepares and coordinates annual appraisals Room Attendant and to arrange relevant...

JOB DESCRIPTION We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or without experience working in...

RESPONSIBILITIES: To responsible for all cleanliness of all guest rooms, corridors, lift landing and staircase Ensure all rooms are to be cleaned according to The Face Suites standards and supply them with sufficient amenities. C omplete all rooms assign for the day before end of shift and report to supervisor if any rooms not accomplish. To carry out periodic cleaning projects and spring cleaning in the guest rooms and floor as on a timely basis. To assist and coordinate with Room Supervisor on monthly inventories of linen, chemicals, guest amenities and supplies. To be competent in room cleaning, taking into consideration “attend to details”. Ensure corridors are kept clean and room service trays are removed to the service areas immediately. Attend to guest complaint promptly and efficiently, understand guest needs and feedback to them within professional manner. To carry out periodic cleaning projects and spring cleaning in the guest...

RESPONSIBILITIES: Assist the Assistant Housekeeper on a daily operation of Room section. To prepare room assignment and schedule for Room Attendants. Monitor the daily room status, discrepancy, arrival, departure, VIP room, stay over and OOO (Out of Order) room status. Carry out room inspection according to housekeeping Standard Operation Procedures (SOP). Check and submit daily room operation report to Assistant Housekeeper. Audit room assignment report by the Housekeeping Attendants daily. Arrange inventories for linen, chemicals, guest amenities and supplies. Attend and conduct departmental briefing and training on hotel SOP. Prepares and coordinates annual appraisals for Housekeeping Attendant Liaise closely with front office on occupancy forecast, special request and VIP arrivals Attend to guest complaint promptly and efficiently, understand guest needs and feedback with professional manner. Assist the Housekeeping...

本職位之主要目的 (Job Purpose)： 協助店長維持餐廳正常營運，協助店長經營餐廳整體管理，負責帶領基層同仁執行店長交辦工作，提供優質服務，協助基層同仁依照標準作業流程完成每日工作，收集顧客意見，協助顧客點餐，結帳，促進顧客消費。配合公司整體營運，塑造優良形象。 To be the central organizers who keeps the restaurant operate regularly, to assist supervisor  to manage the restaurant, to be responsible for leading basic level stuff, to execute works that supervisor and assist supervisor ask to do, to provide the best F& B service for customers, to execute and to assist basic level stuff to finish every work according to the SOP, to assist supervisor to collect customers advices, and to build the outstanding image altogether, to help customers to order and checkout, know the feature of the restaurant, and to improve them consume there.   本職位之主要工作內容 (Job Item)： 1.       帶領服務員清理餐廳、檢查餐廳，保持清潔無汙           Leads the waiters and waitresses to clean up the dining room, to inspect the dining room, and           maintain the cleanliness in it. 2.       檢查所有生財器具均為清潔、良好可用...

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...