14 guest service assistant jobs found in Kuala Lumpur

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

· To perform a smooth check in and check out for hotel guests in a friendly and efficient manner. · To greet guests and assisting them with information on the hotel, local attractions and services. · To attend daily shift briefing at the commencement of each shift. · To constantly updates folios and checks payment details of newly arrived guests. · To note guest comments and to alerts the Duty Manager. · To keeps the work place tidy and orderly · To ensures the registration cards, labels and any keying up of groups are prepared prior to guests’ arrivals. · To assist with Lobby area and back of the Front Office area duties when required. · To maintain good rapport with other departments at all times. · To carry out any additional duties when required.

Main Duties - Familiarize with the hotel system to make reservations and perform check-in/check-out - Welcome guests upon their arrival and assign rooms - Provide information about our hotel’s facilities and amenities - Respond to guests’ complaints in a timely and professional manner - Liaise with housekeeping & maintenance team to ensure all rooms are clean, tidy, fully-furnished & intact to accommodate guests’ needs - Confirm reservations and arrange personalized services for VIP customers - Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card) - Employees are required to be responsible for cash balance before and after their shift - Employees are required to be able to work shifts (morning, afternoon, & night) - Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments

Clearing of Emails Keying in of bookings Responding to all inquiries  Charging credit cards for future bookings Answering calls and responding to voice inquiries including reservations and general inquiries Filing and E filing Dispatching and obtaining Documents from finance All other requests as given by FOM/GSM/Asst Resv Mgr Fresh grad are encourage to apply 6 day week, Tue-Sun work, Mon is Off day

a. To welcome guests in a warm and friendly manner, check-in and check-out of guests, p roviding                  information and customer service.  b. To record any guest comments and challenges, alerts the Duty Manager and to be recorded into the          DM log. c. To follow up closely guests’ bookings & reservations arrangement with other departments especially        Housekeeping, Concierge, Security, Food & Beverage and others to ensure that all guests’ needs and        expectations are met throughout their stay.  d. To manage all cash collections, to follow up on payments and ensure proper sales transaction are            according to the Hotel policies and procedure. A e. To contributes to team effort by accomplishing related results as needed in terms of Hotel ratings in        social media platform, upselling targets, achieving desired room occupancy status and other                      required mission.

Come and join us in our journey as We Care For People So They Can Be Their Best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool. We are currently looking for a Food & Beverage Manager to join us as we continue to embark this exciting journey with the hotel. This position reports to the General Manager.  Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. Customer Service ·         Ensures that all employees...

To manage all functions related to the cleanliness of the hotel’s public and back-of-the house areas. Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Works with Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. Assigns duties and responsibilities to Housekeeping Attendants.  Conducts checks on works done by Housekeeping Attendants. Plans and schedules periodic works such as, carpet shampooing, and high dusting. Liaises closely with Florists regarding floral arrangement in the hotel.

·           Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. ·           Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. ·           Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ·           Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel....

Are you a friendly and organised individual with excellent communication skills?   Join our team as a telephone operator and be the voice of hospitality for our guests! Requirements: Previous experience as a telephone operator or in a customer service role is preferred. Excellent communication skills, both verbal and written. Familiarity with hotel operations and services. Ability to multitask and prioritise in a fast-paced environment. Strong problem-solving skills and a positive attitude. Knowledge of phone systems and basic computer skills. Responsibilities: Answer incoming calls promptly and professionally, assisting guests with inquiries and requests. Direct calls to the appropriate departments or individuals within the hotel. Provide information about hotel facilities, services, and local attractions. Handle guest complaints and ensure timely resolution. Take and relay messages accurately. M aintain a courteous and helpful...

To assist the Chief Concierge or Assistant Chief Concierge to train, coach, lead and motivate the Concierge Team towards excellent customer service to guests and staff alike. To assist Superior with the arrangement of the daily Concierge Team schedule and task and be involved with the daily Concierge activities. To collect feedback and response from guests and to update Superior of the information and to plan on improvement or upkeep the service. To ensure all documents, billings and reports are filed accordingly. To ensures everyone in the Concierge Team is knowledgeable about hotel facilities, updated on latest activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests. To ensure constant sufficient supply and availability of printed materials such as brochures, stationary and all operating equipment are in good order to run the day to day operations.

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool We are currently looking for a Duty Manager to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.  This position reports to the hotel Front Office Manager. Customer Service Ensures the delivery of brand promise and provides exceptional guest service at...

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool We are currently looking for a Sales Manager to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. This position reports to the hotel Senior Director of Sales. Administration Ensures that an efficient and accurate filing system, both manually as well as...

The Loyalty Manager plays a pivotal role in enhancing the experience of Marriott Bonvoy Elite members by consistently delivering top-notch stay experiences and ensuring the highest levels of guest satisfaction. Responsible for overseeing all aspects of Marriott Bonvoy members' journeys, from pre-arrival preparations to post-stay feedback mechanisms. Ensuring the smooth operation of the LM Club at all time. Possess complete knowledge of all Marriott Bonvoy Elite Member Benefits, Terms and Conditions. Promotes positive relations with Marriott Bonvoy Elite members by anticipating their needs and promptly responding to them. Monitors, responds and routes Elite members’ comments to the appropriate department when necessary. Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program. Handle all the LM Club information, room status and make appropriate preparations before guest arrival. Acquaint with the rate structure, room...

Monitors reservation tracking for all outlets.  Provides assistance for all sales enquiries. Gathers market intel on trends, competitors and the history of long-standing restaurants.  Compiles and segregates guest database by ethnicity.  Creates sales tracking report for the top 20 items.  Regularly sends email and WhatApp blast for F&B promotions.  Develops a market rapport by visiting corporate outcall.  Contribute ideas for F&B promotions.  Organizes public society visitations to schools, churches, sport clubs to promote outlets.  Cultivates a network of resources to stay updated on market trends related to F&B.  Ensures the delivery of brand promise and provides exceptional guest service at all times.  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. ...