6 guest service agent jobs found in Kuala Lumpur

Specification for this role:- Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required:- Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description:- To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. ….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform...

·           Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. ·           Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. ·           Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ·           Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel....

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Registers and rooms all arrivals according to established procedures. Maintains intimate knowledge of departmental standards and procedures. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintains cashier float and ensures accurate daily report of all money received Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to  assist. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

Job Description Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved. Maintain close relationships with key business clients. Type and file reservation confirmation slips, and keep accurate records of all client segments (commercial, government, GDS, CRS, etc.). Exhibit professional telephone etiquette. Be familiar with all room types, rates, and promotions, and accurately manage room inventory and configurations. Stay updated on room status (occupancy, VIP arrivals, etc.), and liaise with sales for group bookings and billing instructions. Assign rooms, rectify Front Desk errors, and ensure accurate statistics. Coordinate with maintenance for out-of-order rooms as needed. Manage stationery stock and clean forms. Send reservation...

a.      To assist Reservations Manager with the rooms forecasting. b.      To check the accuracy of room blocks, reservations, and group market codes performed by the                  Team. c.      To lead Reservations Team in the absence of the Reservation Team and to ensure their tasks are                carried out efficiently.   d.     To assist Reservations Manager in training, scheduling, counselling, motivating and coaching                      Reservation Team.   e.     To work closely with other department especially Front Office and Sales department on request                of bookings or special arrangement from guests or group.   f.      To be well-versed in all reservations handling and process, to understand room inventory control              and proficient in operating the hotel system.   g.     To be familiar with hotel’s policies and procedures (SOP).   h.     To be well-versed with the facilities...