12 guest service agent jobs found in Kuala Lumpur

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1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...

Specification for this role:- Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required:- Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description:- To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. ….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform housekeeping on the checked-out...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Registers and rooms all arrivals according to established procedures. Maintains intimate knowledge of departmental standards and procedures. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintains cashier float and ensures accurate daily report of all money received Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to  assist. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. Handle guest complaint.

To maintain an atmosphere of tranquillity at the Front Desk. To attend to all guests who approach the front desk, immediately, cordially, and with a smile. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To enter all guests folios into the computer immediately and accurately. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid out the proper reservations form. To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order. To have a sound knowledge of the company’s Marketing Programmes. To keep the daily Log Book up-to-date.

Responsibilities: Supervise guest service agents, night auditors and staff to ensure total guests satisfaction Conduct day-to day shift meeting Show initiative, problem solving, staff training and team leading Handle guests complaints and provide a fast solution Participate in formulating selling strategies and rate structure. Requirement: 3 years and above working experience Proven work experience as a Front Office Manager Hands on experience with Front Office System Proficiency in English (oral or written) Excellent communication and people skills Good organizational and multitasking abilities Problem solving skill Open to Selangor and Wilayah Persekutuan

We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. DUTIES & RESPONSIBILITIES   Position Summary: The Sales Coordinator primary role is to perform general office duties to support Sales & Marketing team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles.   Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and also perform clerical functions....

Responsibilities: Manage and assist day to day Front Office operation smoothly and systematically, eg. check-in / check-out / cashiering and etc. Able to handle general administration and prepare daily, weekly and monthly report of the Front Office Department. Handles phone calls, reservation's email and OTA bookings. Manages and motivates the Front Office team in order to provide a high standard of service to hotel guests. Ensure consistent compliance of hotel standard of operating. Ensure delivery of quality customer service at any time. Able to multitask and well verse in reservation process. Willing to work on shifts, weekends and public holidays. Requirements: Minimum 1 year working experience of similar capacity in Front Office Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.) Pleasant personality and friendly Proficiency in PMS and MS Office Knowledge in using...

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs,...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room ratesbased on the selling tactics of the hotel. Prepares letters of confirmation. Communicatesreservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservationsand no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancyforecasts....

Job Description:- Handle requests and needs of all guests promptly to meet guest satisfaction/expectations Be familiar with hotel's products and services Able to solve issues/problems from guests' complaints through effective communication in a friendly way Ensure guest satisfaction and revenue optimization Able to handle reservation through phone bookings, online travel agent, walk-in enquiry Understands rate structure and promotional rates available Maintain good communication and work relationships in all areas of the hotel Able to perform any other relevant job assigned from time to time by the Management Job Requirement:- Possess at least SPM / Diploma in Hotel Management or equivalent Fresh Graduates are encouraged to apply Good command of English and Bahasa Malaysia Pleasant personality with friendly approach and well-groomed Positive working attitude, punctual, reliable, honest Willing to work on shift duties, weekends, public holidays...