92 front office manager jobs found

We are looking for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and front desk administration duties at the front desk of our office.  To also responsible in all Front Desk reports and Revenue Management. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office. You should be a single contact point as a management representative in handling all guest comments and complaints.  Must be able to manage a team of front desk associates and managing the productivity of the front desk manning.

The Front Office Manager is responsible for directing, controlling and coordinating all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives. Responsibilities Directs and controls all subordinate Front Office associates to ensure that day-to-day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceeds guests’ expectations. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible. Works closely with other departments to ensure all guests’ requests are delivered immediately based on the established standards and maintenance issues are resolved on a timely manner. Reviews current...

  Responsibility and Authority Assist the Front Office Manager in interviewing applicants for the Front Office whenever required and make recommendations on suitable candidates. Assist the Front Office Manager in selecting staffing, training and evaluating of all personnel in the Front Office. Responsible for the daily administrative work of the Front Office.   Provide immediate reference to staff during the shift. Double check duty rosters for the Front Office sections and sign log book of various sections.   Make every effort to ensure the comfort and enjoyment of hotel guests.   Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.   Conduct departmental training to staff and report the progress of their performance.   Maximize room revenue and occupancies as much as possible.   Review and understand revenues and occupancy forecasts....

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

Job description Responsibilities: To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. To handle all guest complaints with tack and diplomacy at all times. To coordinate efficient handling of incoming phone calls, email and messages. Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained. To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action. To coordinate with night shift staff in preparation of all updates and reports. To ensure all areas of Hotel are prepared for the start of business each day. To ensure proper policies and procedures are followed at all times in relation to all...

Front Office Operation   Conduct daily briefings and ensure that all pertinent information is well received by team members   Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met   Review, analyze and suggest improvement of work flow and standards at the Front Desk   Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates   Communicate with Front Office Manager on all matters regarding guest services & hotel operations   Ensure documentation of all guest related issues using the logbook   Sign media and supervise shift handover procedures    Coordinate and communicate with other hotel departments as required regarding general administration and operations issues   Provide management presence at all times by assisting...

Job Description Manage day to day operations of the Front Office Plan and implement effective upselling activities to support the maximum room revenue Liaise closely with other relevant department about servicing and handling of incoming groups  Review expected arrival rooms to ensure that rooms are arranged as per the preference of each guests and amenities placed prior to guest arrival Maintain knowledge of credit policies and procedures and liaise closely with the Finance department to ensure that the credit procedures are properly carried out from the Front Office. Ensure all services offered by the Front Office are always available and carried out with utmost efficiency and courtesy to effectively handle and resolve any guest problems. 

Responsible for the smooth operation of the Front Office department. Initiates and maintains effective communication between the Front Office department and all other departments. Ensures high standards of personal presentation and grooming. Supervise and administrate all Front Office operations with policies and procedures. Develop performance standards for operations and drive the service quality of the department. Supervises, guides, disciplines and evaluates associate performance regularly. Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services. Ensure that members of loyalty program and its partners programs are appropriately recognized, meet all the standards accordingly.   

  Basic Function Responsible to direct, control and coordinate activities in rooms reservations, guest services, staff training, and administration, ensuring its effective operations and profitability of the Department. Responsibility and Authority Coordinate with Housekeeping, Finance and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel. See to the preparation and finalization of all Front Office reports, schedules and so on. Spot check employees’ performance regularly, correcting any mistakes and inadequacies. Train personnel...

PLANS AND COORDINATES THE OPERATION AND MANAGEMENT OF THE FRONT OFFICE  IMPLEMENT COMPANY POLICIES AND PROCEDURES AS DETAILED IN THE FRONT OFFICE MANUAL CONTROL THE PREPARATION OF ROOM OCCUPANCY FORECAST ON DAILY, WEEKLY AND MONTHLY BASIS. HANDLE GUEST COMPLAINS TO SATISFACTION OF ALL PARTIES. ENSURE ALL FRONT OFFICE STAFF PERFORMED DUTIES IN ACCORDANCE WITH HOTEL STANDARDS AND POLICIES. CONTRIBUTES TO PROFITABILITY OF THE HOTEL THROUGH MANAGEMENT OF OCCUPANCY LEVELS.

Reports to the Financial Controller or any person designated by him. Responsible for all payrolls being properly prepared and paid on time. Responsible for the timely submission of E.P.F and SOCSO contributions. Responsible for the setting up of the employees’ masters files. Co-ordinates with the Human Resource Department on matters regarding employees, E.g. New Hire, Resignations, Transfers, etc. To ensure that C.P 22A has been issued to resigned employee for clearance before any amount due them is release. To furnish C.P 22 with all new employee particulars who are liable to tax to Hotel Revenue. To keep a proper record on all unclaimed wages. Monthly reconciliation for all payroll payment. To liaise with the Third Party concerned for third party monthly deduction. E.g. Employee Ledger – Accounts Receivable section will submit the deduction list, Union Submission- Union Office, etc. Information relating to the payroll must be kept CONFIDENTIAL AT ALL TIMES....

Responsible for safe transfer of guests from all determined locations Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day. Maintain good knowledge of the city routes locations and hotel facilities. Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required. Maintain a high standard of personal hygiene and be well groomed and well-dressed at all times. Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance. Assist in valet parking when not assigned any duty. Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests. Keep abreast of activities in your city which may affect driving times or routes and relay this to management. Responsible for the upkeep and cleanliness of the car used for...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

Front Office Operation Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests’ complaints and comments tactfully and efficiently Handling guests’ mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring...

JOB SUMMARY – GENERAL SCOPE AND PURPOSE   Under the general direction from the Front Office Manager and hotel’s policy and Procedures to act on behalf the Hotel Management to ensure maximum levels of guest service and satisfaction is provided, while taking responsibilities for the management of personnel.   DUTIES AND RESPONSIBILITIES   OBJECTIVE To achieve a high level of guest satisfaction, consistency and efficiency in service and politeness among the members of the staff. To control Front Office expenses to a minimum level and to maximize the revenue through room sales and keep the billing of every single guest in a proper arrangement.      DUTIES °         Responsible for the overall day-to-day operation. °         Monitors the Hotel personnel to ensure guests receive cordial, prompt attention and personal  recognition at all times. °         Ensures the smooth operation of Front Office operations by...

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

Managing Butler Services • Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. • Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. • Manages VIP guests’ schedules as appropriate to support potential needs. • Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. • Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey. • Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals...

Proactively offer guests assistance with baggage in any area of the property.   Upon departure, thank guests and invite them back to the hotel. Orient guests to the property when escorting to guest rooms.   · Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.   Store and retrieve luggage for guests.   Assist individuals and groups with check-in, checkout, and room changes. Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.   Ensure property entrance, lobby, and bell closet areas remain clean and orderly.   Utilize bell carts effectively and with caution.   Ensure carts remain clean and in good condition. Request taxis and shuttles for guests, as needed. Notify Front Desk of VIP arrivals. Engage in conversation with guests at property entrance and in lobby areas. Maintain an alert position at post at all times. Work...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...