88 front office manager jobs found

Rocana Hotel is seeking a highly motivated Assistant Front Office Manager to join its dynamic team. Located in the heart of Kuantan, the newly-built three-star hotel boasts contemporary sophistication, professional service and an array of first-class amenities. The Assistant Front Office Manager will assist in overseeing the entire reception area and will be responsible for ensuring guests receive prompt and friendly service, making their stay at the Rocana Hotel an unforgettable experience.  Responsibilities Job responsibilities: 1. Assist in trains, cross –trains, and retrains all front office personnel. 2. Assist in participates in the selection of front office personnel. 3. Assist in schedules the front office staff. 4. Assist in supervises workload during shifts. 5. Assist in evaluating the job performance if each front office employee. 6. Assist maintaining working relationships and communicates with all departments. 7. Assist maintaining master key...

The Front Office Manager (FOM) is responsible for: 1.      Trains, cross –trains, and retrains all front office personnel. 2.      Participates in the selection of front office personnel. 3.      Schedules the front office staff. 4.      Supervises workload during shifts. 5.      Evaluates the job performance if each front office employee. 6.      Maintains working relationships and communicates with all departments. 7.      Maintains master key control. 8.      Verifies that accurate room status information is maintained and properly communicated. 9.      Resolves guest problems quickly, efficiently, and courteously. 10.  Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. 11.  Reviews and completes credit limit report. 12.  Works within the allocated budget for the front office. 13.  Receives information from the previous shift...

We are seeking a skilled Front Office Manager to oversee our reception area. As the primary point of contact for our company, you will play a crucial role in ensuring that all visitors receive a warm and friendly welcome. In this position, you will be responsible for managing all front desk activities, including handling phone calls, managing reservations, and providing excellent customer service to guests. In order to excel as a Front Office Manager, you should possess a winning combination of a warm and welcoming personality and a dynamic professional attitude. You will be responsible for supervising and leading a team, and should be adept at efficiently addressing and resolving customer complaints. Your approach to customer service should be consistently solid, with an emphasis on professionalism and friendliness. Above all, your ultimate goal should be to ensure that our front desk provides top-quality service to all of our customers. Responsibilities: 1....

Responsibilities: Supervise guest service agents, night auditors and staff to ensure total guests satisfaction Conduct day-to day shift meeting Show initiative, problem solving, staff training and team leading Handle guests complaints and provide a fast solution Participate in formulating selling strategies and rate structure. Requirement: 3 years and above working experience Proven work experience as a Front Office Manager Hands on experience with Front Office System Proficiency in English (oral or written) Excellent communication and people skills Good organizational and multitasking abilities Problem solving skill Open to Selangor and Wilayah Persekutuan

We are looking for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and front desk administration duties at the front desk of our office.  To also responsible in all Front Desk reports and Revenue Management. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office. You should be a single contact point as a management representative in handling all guest comments and complaints.  Must be able to manage a team of front desk associates and managing the productivity of the front desk manning.

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

Job Description Manage day to day operations of the Front Office Plan and implement effective upselling activities to support the maximum room revenue Liaise closely with other relevant department about servicing and handling of incoming groups  Review expected arrival rooms to ensure that rooms are arranged as per the preference of each guests and amenities placed prior to guest arrival Maintain knowledge of credit policies and procedures and liaise closely with the Finance department to ensure that the credit procedures are properly carried out from the Front Office. Ensure all services offered by the Front Office are always available and carried out with utmost efficiency and courtesy to effectively handle and resolve any guest problems. 

  Basic Function Responsible to direct, control and coordinate activities in rooms reservations, guest services, staff training, and administration, ensuring its effective operations and profitability of the Department. Responsibility and Authority Coordinate with Housekeeping, Finance and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel. See to the preparation and finalization of all Front Office reports, schedules and so on. Spot check employees’ performance regularly, correcting any mistakes and inadequacies. Train personnel...

Fully responsible of the department daily operation and assist the Front Office Manager in all areas of  the department. Be involved in the co-ordination of the overall operations and smooth running all areas  of the Front Office Department. To ensure the services offered to guest is professional and efficient at  all times. To ensure business and financial objectives for the department are met. Requirements: At least 3 years as Assistant Front Office Manager role at 4-star hotel industry Excellent in communication skill in handling guest Excellent problem-solving skill day-to-day operation Familiar with PMS Strong leadership, independent and action promptly on problem solving Pleasant personality with professionalism Must have strong verbal and written communication skills in English, Malay and Chinese will be  advantaged (multi-dialect is a bonus) Able to work irregular hours and, or to cover during short manning

Job description Responsibilities: To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. To handle all guest complaints with tack and diplomacy at all times. To coordinate efficient handling of incoming phone calls, email and messages. Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained. To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action. To coordinate with night shift staff in preparation of all updates and reports. To ensure all areas of Hotel are prepared for the start of business each day. To ensure proper policies and procedures are followed at all times in relation to all...

PLANS AND COORDINATES THE OPERATION AND MANAGEMENT OF THE FRONT OFFICE  IMPLEMENT COMPANY POLICIES AND PROCEDURES AS DETAILED IN THE FRONT OFFICE MANUAL CONTROL THE PREPARATION OF ROOM OCCUPANCY FORECAST ON DAILY, WEEKLY AND MONTHLY BASIS. HANDLE GUEST COMPLAINS TO SATISFACTION OF ALL PARTIES. ENSURE ALL FRONT OFFICE STAFF PERFORMED DUTIES IN ACCORDANCE WITH HOTEL STANDARDS AND POLICIES. CONTRIBUTES TO PROFITABILITY OF THE HOTEL THROUGH MANAGEMENT OF OCCUPANCY LEVELS.

The Duty Manager supports the Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives. Job Description Responsibilities Directs and controls all subordinate Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met. Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and exceed guests’ expectations. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming, and manning levels are in order and takes appropriate action where necessary. Handles guests’ complaints, inquiries and comments in professional manner, log them and initiate...

Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Front Office Operation   ·       Conduct daily briefings and ensure that all pertinent information is well received by team members   ·       Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met   ·       Review, analyze and suggest improvement of work flow and standards at the Front Desk   ·       Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates   ·       Communicate with Front Office Manager on all matters regarding guest services & hotel operations ·       Coordinate and communicate with other hotel departments as required regarding general...

The LimeTree Hotel Located in the heart of Kuching,  is an eco-friendly boutique hotel offering a stay of modern hospitality at outstanding comfort and value with its lime-themed 50 rooms and suites.    Job Description  •            Responsible for greeting guests in a courteous manner •            Providing information about rooms, rates and amenities •            Performing all check-in and check-out tasks •            Liaising with other teams to ensure rooms are clean for guests' arrival •            Managing online and phone reservations •            Assists guests with their enquiries and requests •            Processes payments for hotel services •            Reports to Front Office Manager  Requirements: •            Must possess at least SPM/STPM/Diploma for any discipline •            Degree in hotel management is a plus •            Minimum 1 year working experience •            Work experience in the hotel industry is a bonus •...

The ideal candidate will play a vital role in ensuring the cleanliness, maintenance, and overall guest satisfaction within the housekeeping department of a resort. This position assists the Housekeeping Manager in overseeing the daily operations, training and supervising staff, coordinating with other departments, and maintaining high standards of cleanliness and presentation throughout the resort. Responsibilities 1.       Assist the Housekeeping Manager in managing the overall housekeeping operations and ensuring efficient and effective execution of tasks. 2.       Ensure that all guest rooms, public areas, and resort facilities are cleaned and maintained to the highest standards. Conduct regular inspections to identify areas that require attention or improvement and take necessary corrective actions. 3.       Assist in managing the inventory and ordering of housekeeping supplies and equipment, ensuring adequate stock levels are maintained. 4....

Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. 2.    Ensures Housekeeping Supervisors and Attendants deliver the brand promise and provide exceptional guest service at all times. 3.    Ensures Housekeeping Supervisors and Attendants also provide excellent service to internal customers as appropriate. 4.    Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 5.    Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Executive Housekeeper. 6.    Reports any pest-control issues to the Housekeeping Manager. 7.    Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times. 8.    Ensures no...

To contribute to the smooth and efficient running of the Personnel Department within the Rooms Division. Provides direction and coordination for front office personnel. This position is responsible to Duty Manager and Front Office Manager. 

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that  Front Office  shifts are run efficiently, providing outstanding  guest  service, assisting all  Front Office staff  and maintaining a calm, professional environment at all times. Supervises and  assign duty roster  for F/O personnel. Responsible for  VIP  movement in the  Hotel . Greets the VIP guests of the hotel. As directed by the  Front office Manager , Assistant Front Office Manager Performs special services for VIP Guest’s. Assists in VIP’s  arrival   departure  in absence of guest relation officers. Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers...

Assist and welcomes guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Mans and operates the PBX in a manner ensure all calls are routed to the appropriate extension, and that all reservations are accurately taken are appropriately filed. Delivering parcels and messages to the Administration Office Directs guest to room. Conveys information to guest by receiving and transmitting messages, e-mails and packages. Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel Maintain and update knowledge on all hotel facilities, packages and special events within the hotel/group. Coordinate and...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...