47 front office manager jobs found in Kuala Lumpur

Responsibilities: Supervise guest service agents, night auditors and staff to ensure total guests satisfaction Conduct day-to day shift meeting Show initiative, problem solving, staff training and team leading Handle guests complaints and provide a fast solution Participate in formulating selling strategies and rate structure. Requirement: 3 years and above working experience Proven work experience as a Front Office Manager Hands on experience with Front Office System Proficiency in English (oral or written) Excellent communication and people skills Good organizational and multitasking abilities Problem solving skill Open to Selangor and Wilayah Persekutuan

Responsibilities: Conduct daily briefings and ensure that all information is well received b team members. Check that all Front Office staffs report to work punctually and are well groomed before each of their shift. Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions. Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates. Liaise with Finance Department to ensure that credit procedures are properly carried out. Review rooming...

  Basic Function Responsible to direct, control and coordinate activities in rooms reservations, guest services, staff training, and administration, ensuring its effective operations and profitability of the Department. Responsibility and Authority Coordinate with Housekeeping, Finance and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel. See to the preparation and finalization of all Front Office reports, schedules and so on. Spot check employees’ performance regularly, correcting any mistakes and inadequacies. Train personnel...

Job description Responsibilities: To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. To handle all guest complaints with tack and diplomacy at all times. To coordinate efficient handling of incoming phone calls, email and messages. Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained. To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action. To coordinate with night shift staff in preparation of all updates and reports. To ensure all areas of Hotel are prepared for the start of business each day. To ensure proper policies and procedures are followed at all times in relation to all...

PLANS AND COORDINATES THE OPERATION AND MANAGEMENT OF THE FRONT OFFICE  IMPLEMENT COMPANY POLICIES AND PROCEDURES AS DETAILED IN THE FRONT OFFICE MANUAL CONTROL THE PREPARATION OF ROOM OCCUPANCY FORECAST ON DAILY, WEEKLY AND MONTHLY BASIS. HANDLE GUEST COMPLAINS TO SATISFACTION OF ALL PARTIES. ENSURE ALL FRONT OFFICE STAFF PERFORMED DUTIES IN ACCORDANCE WITH HOTEL STANDARDS AND POLICIES. CONTRIBUTES TO PROFITABILITY OF THE HOTEL THROUGH MANAGEMENT OF OCCUPANCY LEVELS.

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...

To contribute to the smooth and efficient running of the Personnel Department within the Rooms Division. Provides direction and coordination for front office personnel. This position is responsible to Duty Manager and Front Office Manager. 

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that  Front Office  shifts are run efficiently, providing outstanding  guest  service, assisting all  Front Office staff  and maintaining a calm, professional environment at all times. Supervises and  assign duty roster  for F/O personnel. Responsible for  VIP  movement in the  Hotel . Greets the VIP guests of the hotel. As directed by the  Front office Manager , Assistant Front Office Manager Performs special services for VIP Guest’s. Assists in VIP’s  arrival   departure  in absence of guest relation officers. Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers...

As the Bell Attendant , you will be responsible for performing the following tasks to the highest standards: ·         Actively seek verbal feedback from customers. ·         Agree on and implement actions to make improvements to customer service. ·         Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. ·         Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Front Office Manager. ·         Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards. ·         Be proactive towards customers, assisting them with any reasonable requests. ·         Ensure that the concierge team escorts guests to...

The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. Assists in VIP’s arrival departure in absence of guest relation officers. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assists in sending guest messages or faxes. Gives the instructions to the Night Reception, during the high...

Assist and welcomes guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Mans and operates the PBX in a manner ensure all calls are routed to the appropriate extension, and that all reservations are accurately taken are appropriately filed. Delivering parcels and messages to the Administration Office Directs guest to room. Conveys information to guest by receiving and transmitting messages, e-mails and packages. Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel Maintain and update knowledge on all hotel facilities, packages and special events within the hotel/group. Coordinate and...

Reports to the Financial Controller or any person designated by him. Responsible for all payrolls being properly prepared and paid on time. Responsible for the timely submission of E.P.F and SOCSO contributions. Responsible for the setting up of the employees’ masters files. Co-ordinates with the Human Resource Department on matters regarding employees, E.g. New Hire, Resignations, Transfers, etc. To ensure that C.P 22A has been issued to resigned employee for clearance before any amount due them is release. To furnish C.P 22 with all new employee particulars who are liable to tax to Hotel Revenue. To keep a proper record on all unclaimed wages. Monthly reconciliation for all payroll payment. To liaise with the Third Party concerned for third party monthly deduction. E.g. Employee Ledger – Accounts Receivable section will submit the deduction list, Union Submission- Union Office, etc. Information relating to the payroll must be kept CONFIDENTIAL AT ALL TIMES....

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

JOB DESCRIPTIONS   Basic Function Plan, execute and control all engineering works in the hotel. Responsible for the efficient maintenance of the Hotel's building and equipment. Conduct feasibility study and implement specific building/engineering projects.   Responsibility and Authority Maintain the Hotel's building, fixtures, plant and equipment in excellent and working conditions. Maintain high morale and productivity of all Engineering staff to ensure efficiency in the department. Maintain effective communication and close working relationship with all other departments,     especially Front Office, Food and Beverage and Housekeeping Department. Prepare manual budget for maintenance expenditure and energy costs of the Hotel for approval. Ensure that Maintenance Orders are completed by the Engineering staff and conduct surprise checks on the implementation of Maintenance Orders....

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

The Kuala Lumpur Journal Hotel is seeking an energetic and professional individual to join the front office team as a Duty Manager/ Front Office Supervisor. You will be responsible for the oversight management of the hotel. The duties of this role include completing the hotel's daily operation and maintaining the safety and security of guests overnight. He/ she must be available to work night shifts. 

Specification for this role:- Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required:- Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description:- To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. ….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform housekeeping on the checked-out...