23 front office deparment jobs found in Tanjung Tokong

Key Responsibilities. 1.  Greet and welcome and hotel guests.  Offer luggage assistance. 2.  Assist and ensure all arriving and departing guests luggage is promptly attended to.  In  cases where the guests leave their luggage, ensure they are tagged and taken care of accordingly. 3.  Deliver all guests correspondence to the rooms as well as correspondence to all other department. 4.  Assist in monitoring the smooth flow of vehicle traffic at the Hotel entrance to avoid congestion. 5.  Possess excellent product knowledge on all Hotel facilities and services e.g room rate, restaurant operation hour, recreation activities etc.  Able to disseminate correct information at all time.

Key Responsibilities 1.  Verify arrival and departure details.  Pay attention to any special arrangements or request.  Perform check in and check out tasks according to the departmental policies and procedures.  Liaise with relevant sections in the Front Office Department. 2.  Efficiently update and manage the room status and to advise the superiors should their attention are needed.  Liaise closely with Housekeeping Department. 3.  Perform cashiering task by posting all the bills and monitor guests in-house account as per set procedures.  Inform the superior on any irregularities.   4.  Perform night audit task 5.  Possess excellent product knowledge on all Hotel facilities and service e.g restaurant operation hour, recreational activities etc.  Able to disseminate correct information at all time.

Key Responsibilities 1.  As a policy, the hotel management wishes to channelize request and complaint of guests as much as possible through the duty manager. Therefore, he/she should be always, if possible be available in the lobby area in order to handle requirement and answer the duty manager’s extension. This is vital especially when the head of department is in absence or off duty. 2. H andle matters related to proper billings and investigate on complaint. 3.  During heavy check in and check out greet guest who may be waiting offering assistance to avoid delays. 4.  Must be thoroughly familiar with the hotel policies and procedures in particular of reservation room assignment , housekeeping method, outlet cashier billing , room charges posting , credit and security. 5.  Is maintain a log book and record any unusual incident and check any important  matters or issues to be follow-up. 6.  Maximize hotel occupancy, average rate and...

JOB DESCRIPTION : To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

Responsibilities: Supervising and guiding the front office team and coordinating the team's work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. Comply with legal requirements in a lodging property. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints/requests. Make appropriate service...

JOB DESCRIPTION :  To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

JOB DESCRIPTION First point of contact for guest enquiries and complaints. Maintains and be aware of the importance of guest recognition. Monitor and manage front office operations on a day-to-day basis. Train new hires and mentor existing  GSA & trainees Incident management, investigation and reporting. Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action. Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks. Knows  room locations, types of available rooms and room rates, as well as the activities and services of the hotel. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell...

Responsibilities Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities

  1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.   2.    Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.   3.    To maintain effective communication within department as well as other department through daily briefing and regular meetings. 4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.   5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.   6.     To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.   7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.   8.    To...

Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationships with existing and new clients. Professionally represent the hotel to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Be updated with all spa promotions. Give excellent and personalized customer service while handling treatments and consultations. Maintain hygiene and equipment and sample inventory of products. Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level Acknowledge and respond to customer enquiries, needs, and expectations. Requirements: Proven work experience as a Spa therapist. Hands on experience in...

We are looking for motivated, enthusiastic, helpful and friendly individuals who are passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth & efficient daily operations & to maintain guest satisfaction. Job responsibilities: • Ability to perform guest check-in and check-out. • Ability to answer & handle room reservations. • Ability to handle guest request & relation matters efficiently. • Able to provide exceptional customer service at all times. * Prefer Malaysian • Ability to plan and prioritize jobs to exceed expectation. • Ability to perform cashier and night audit tasks. • Maintain hotel guest information. • Other duties and responsibilities as assigned. Job requirements: • Fresh graduates or SPM school-leavers are encouraged to apply • Good verbal communication skills in English • Able to communicate in Mandarin is an added advantage...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other   hotel   departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling   status , rates, and benefits of all   packages   plans . Knows the   credit   policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines   room rates   based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates   reservation information to the   front desk . Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on   guaranteed reservations   and   no-shows .

A Bellman’s main duty is carrying luggage for the guests as they come to or leave the hotel. Attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them. Upon check-in, escorting guest to their respective rooms and explaining the rooms’ features is also a daily task.

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.

Description: - Welcoming guests at the main entrance, and greeting them appropriately as per the time. - Escort guests to their rooms and explain hotel facilities. - Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request. - Assist with valet parking during the arrival and departure of the guest. - Receive and store the guest luggage and keep a proper record of level tags. - Tie the luggage tags to the guest’s luggage, especially for group check-in. - Guide the guests to arrive at the reception desk and to wait beside them. - Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items. - Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest. - Clean and maintain the baggage room and work area assist in maintaining. Qualifications: - Preferably with previous...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All...

We welcome eager individuals with a love of hospitality. If you work well in a team environment, enjoy helping others, and want a place to grow and learn, we would love to have you as part of our team! Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and residence information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Shortlisted candidates will be notified. #recruitment2022 #ascottmalaysia #growwithus...