16 front office deparment jobs found in Tanjung Bungah

JOB DESCRIPTION : To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

JOB RESPONSIBILITIES:  Maintain a friendly, neat and pleasant image at all times. Provides courteous services to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries. Sells, registers and assigns rooms to in-coming guests, ensure that registration cards are properly filled up. Check-out departing guests based on the established procedures. Informs other departments and outlets of arrivals, room changes, check-outs and special arrangements. Completes all follow-up procedures after every check-in. Pre-register VIP guests as soon as possible before 9.00 a.m. Records in the log book any unusual happenings and all important matters for follow up. Handles guest mails, faxes, parcels, messages etc. Establish identity of guests before handling out the mails, faxes etc. Keeps a record of all incoming mails, faxes and messages. Checks mails in the holding racks for every new arrival. Check all the functions/events going on in the...

Job summary To perform and supervises various tasks pertaining to the work as well as to ensure and maintain high service standard at all times. To deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Responsible for maintaining quality and increasing profitability.   Duties and Responsibilities Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders. Planning drinks menus and informing customers about new beverages and specials. Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers. Checking identification to ensure customers are the legal age to purchase alcohol. Taking inventory and ordering supplies to ensure bar and tables are well-stocked. Adhering to all food safety and quality regulations. Handling cash, credit, and debit card transactions, ensuring charges...

JOB DESCRIPTION :  To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

A fun and dynamic person able to multi task  and work within a small team. Answering the phone, taking messages and redirecting calls to respective departments.. Dealing with reservations for hotel using PMS and Channel Manager System. Answering guest enquiries, email and social media. Organising and maintaining files and records and updating them when necessary. Creating and maintaining updated documents and spreadsheets.  Assisting Guests during the stay Good command of English written and spoken, word and excel.

Provides day to day supervision, guidance, support and leadership to all Front Office Personnel. Be responsible for all hotel activities relating to the effective and efficient operation of all departments and where necessary makes decision during the absence of Senior Management. Overlooks and is responsible for the smooth operational aspects of the hotel in terms of guest satisfaction and the best interest of the hotel. Interacts with all level of guests to ensure level of guest satisfaction is achieved. Works closely with all the staff and Managers in Front Office and other Departments as and when required. Must be very well versed in Reception / Cashiering / Concierge / Reservations operations. Provides the Management with a detailed daily log reporting and outlining the hotel activities, situation encountered, complaints, feedback, guest comments and issues that needs attention or for the information of the Management. To perform other duties as...

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

Job Responsibilities Front Office Coordinator is responsible for all the administration work at the Front Office. He/She must liase with all the section heads and administer the leave records/Mc records. Updates guest profile. Documentation and filling. Assist guest in the administration of courier services.    Requirement Good interpersonal skills Well verse in Excel, Microsoft words and power point

JOB DESCRIPTION First point of contact for guest enquiries and complaints. Maintains and be aware of the importance of guest recognition. Monitor and manage front office operations on a day-to-day basis. Train new hires and mentor existing  GSA & trainees Incident management, investigation and reporting. Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action. Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks. Knows  room locations, types of available rooms and room rates, as well as the activities and services of the hotel. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell...

Responsibilities Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Job Benefits Monthly incentives Bonuses Overtime Public holidays Annual leave Insurance and medical Duty meals Uniform, laundry provided Career advancement opportunities

  1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.   2.    Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.   3.    To maintain effective communication within department as well as other department through daily briefing and regular meetings. 4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.   5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.   6.     To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.   7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.   8.    To...

Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationships with existing and new clients. Professionally represent the hotel to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Be updated with all spa promotions. Give excellent and personalized customer service while handling treatments and consultations. Maintain hygiene and equipment and sample inventory of products. Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level Acknowledge and respond to customer enquiries, needs, and expectations. Requirements: Proven work experience as a Spa therapist. Hands on experience in...

We are looking for motivated, enthusiastic, helpful and friendly individuals who are passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth & efficient daily operations & to maintain guest satisfaction. Job responsibilities: • Ability to perform guest check-in and check-out. • Ability to answer & handle room reservations. • Ability to handle guest request & relation matters efficiently. • Able to provide exceptional customer service at all times. • Ability to plan and prioritize jobs to exceed expectation. • Ability to perform cashier and night audit tasks. • Maintain hotel guest information. • Other duties and responsibilities as assigned. Job requirements: • Fresh graduates or SPM school-leavers are encouraged to apply • Good verbal communication skills in English • Able to...

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.

To prepare promotional press releases on personalities among guests and associates of the Company and on noteworthy events in the Company. Involves coordinating and supervising the art section in production of posters and other printed materials. Supervises and directs photographers commissioned to take pictures of VIPs, shows etc. Coordinates publication of Company’s newsletters and flyers for staff and public on Spa and Restaurant promotions. To provide information to other departments on activities within and outside the Company that may be useful when dealing with guests. To work with Hotel’s Front Office, Banquet Sales/Conference, F&B departments in coordinating guest lists, invitations for VIP receptions, luncheons, dinners etc.