7 front office deparment jobs found in Tanjung Tokong

  §    General o   Reads the logbook daily and take action accordingly. o   Provides information regarding the hotel’s facilities & services. o   Ensures to always be informed of VIP in-house and daily functions. o   Handles guest complaints in accordance with service recovery guidelines.   §    Front Desk o   Assigns rooms and checks in/out guests in accordance with established standards. o   Checks guest history of all arrivals on shift and gets familiarized with the information. o   Greets and addresses guests by name.  o   Thanks every guest when they depart. o   Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.   o   Handles the following situations in accordance with hotel policy: §  Early arrivals and late check outs §  Rebate and paid outs §  Refund o   Runs the night audit. o   Post folios and relevant data...

Responsibilities: Organize and coordinate security operations for specific events. Coordinate staff when responding to emergencies and alarms. Review reports on incidents and breaches. Investigate and resolve issues. Requirements: Proven experience as security supervisor  or similar position. Knowledgeable using relevant technology and equipment (e.g. CCTV). Familiarity in reporting and emergency response planning. Solid knowledge of security protocols and procedures. Outstanding communication and interpersonal skills. Committed and reliable. Minimum 2 years experiences in similar field.

Responsibilities: Maintain professional standard in grooming and customer service. Build and maintain professional relationships with existing and new clients. Professionally represent the hotel to the public. Carry out beauty treatments with care and follow company's standard. Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure. Promote and sell products suitable for client's needs. Be updated with all spa promotions. Give excellent and personalized customer service while handling treatments and consultations. Maintain hygiene and equipment and sample inventory of products. Ensure both retail and professional product stock is well maintained, update on stock cards to constant monitor the stock level Acknowledge and respond to customer enquiries, needs, and expectations. Requirements: Proven work experience as a Spa therapist....

Responsibilities:  Responsible for creating memorable guest experience. Anticipate guest needs and build rapport with customers. Attend to inquiries and handle guest complaints professionally and diligently. Strong upselling skill. Follow up on guest comments to establish solutions appropriate to problems highlighted. Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc. Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.    Requirements: Proven experience as a Front Office Duty Manager. Fluent in both spoken and written English, Malay and Mandarin is an advantage, knowledge of additional languages is a plus. Computer literacy - Opera PMS, MS Office. A customer-oriented and professional attitude. An outgoing personality. Excellent communication abilities....

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally. Responsibilities Connects with the guests on a personal level while answering calls. Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable. Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out. Practices suggestive selling techniques to sell rooms and to promote other services in the hotel. Performs cashiering tasks diligently and efficiently. Requirements 1 or 2 years of experiences in frontline or any related experiences dealing with guests Pleasant personality Good interpersonal skill and team-oriented person Able to read and communicate in English Willing to work on shift rotation Must have the right to work in Malaysia Only successful candidates will be contacted

-Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior. -Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. -Assists in sending guest messages or faxes. -Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows -Prepares and checks for VIP’s arrival and escorts guests to rooms. -Co-ordinates with all departments concerned in order to maintain Front Office functions properly. -Operates the front office computer system in order to assist front office attendants. -Checks group department, fit and ensure switchboard makes appropriate wake up calls. -Handles guest complaints and other related problems and reports on the DM’s log book. -Assists reception, business centre, cashier, concierge and bell...

MARKETING MANAGER   1.      Responsible for Corporate and Travel Agent Room Sales for the hotel. 2.      A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals. 3.      Identify new markets and business opportunities and increase sales. 4.      Represent Hotels in various events and exhibitions. 5.      Implements all sales action plans related to my market areas as outlined in the marketing plan. 6.      Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients. 7.      Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships. 8.      Provide the highest...