14 front office deparment jobs found in Sungai Pelek

-         To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani Sepang Goldcoast Resort manner. -         To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Avani Sepang Goldcoast Resort properties. -         To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani Sepang Goldcoast Resort at all times. -         Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. -         To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani Sepang Goldcoast Resort experience. -         To develop a close and harmonious working relationship with all hotel...

- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani Sepang Goldcoast Resort manner. - To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Avani Sepang Goldcoast Resort properties.  - To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani Sepang Goldcoast Resort at all times. - Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. - To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani Sepang Goldcoast Resort experience. - To develop a close and harmonious working relationship with all hotel departments. - Conduct daily shift briefings/meeting’s and pass on all information to team-members.

- To be the main point of guest contact 24 hours. - Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures. - Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. - Complete the night audit in line with the standards and procedures of the resort for night manager. - Submit housekeeping and cleaning requests as required. - Ensure all team members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club. - Handling guest complaint - Attend training sessions as required.

We are looking for internship students for following departments: Accounts Department Housekeeping Department Front Office Department Kitchen Department F&B Department

1.      Immediate recognition of all guests as they approach and using guest name where possible in a polite and professional manner. 2.      Collect keys and newspaper. 3.      Read log and initial report. Act on relevant information. 4.      Immediately assist guests with their luggage and/or any queries or requests they may have. Escort them to their room with their luggage. 5.      Ensure all luggage or items stored in the Porters store are tagged with the guests’ name and room number, then logged in the Luggage Log Book. The store should be locked at all times for security purposes. 6.      Porter’s desk and store are to be kept clean and tidy at all times. 7.      Check and clean outside entrance door. Ensure that window/glass areas in both entrances are kept clean. 8.      Check function notice boards for correct date, spelling and layout. 9.      Ensure all equipment on hire or loan to guest is recorded in the register book...

We are looking for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and front desk administration duties at the front desk of our office.  To also responsible in all Front Desk reports and Revenue Management. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office. You should be a single contact point as a management representative in handling all guest comments and complaints.  Must be able to manage a team of front desk associates and managing the productivity of the front desk manning.

As a Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us. You will provide support in all guest service related functions and will be expected to keep up to date with information about services from accommodation to food and beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly. Requirements;  Previous experience within the hotel, leisure or hospitality industry  Good telephone manner and IT Skills  High standard of personal presentation This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company.  Excellent communication and...

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs,...

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;...

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their request. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event Candidates should have minimum SPM. Certificate in hospitality industry will be an added advantage. Have strong interpersonal & communication skills in English & Bahasa Malaysia, Friendly helpful disposition. Excellent grooming standards. Able to do shift work. Computer literate.

Answering enquiries through phone & email check-in/out guest Attend to guest's request after guest checked in Coordinate room status updates with the housekeeping department To manage daily billing and payment Perform night audit Shift work, must able to work night shift

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· To handle daily guest, check in and check out process. · To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure. · To provide upscale guest service experiences for guest throughout their stay. · To ensure guest are properly greeted upon their arrival. · To monitor daily bookings and ensure assigned rooms are prepared prior to check-in. · To coordinate luggage collection and storage · To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services. · To inform guest on our hotel services, breakfast, dining options and parking accommodations. · To assist daily arrangement of groups booking and arrival. · To examine self-duties, assign tasks and check on progress. · To maintain friendly relationships with all hotel guest. · To answer the telephone in a timely and professional manner accordance to hotel standards. · To make reservations over the phone and in person. · To...

Responsible for Government, Corporate and Travel Agent Room Sales for the hotel. Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition. Implements all sales action plans related to my market areas as outlined in the marketing plan. Conducts daily sales calls and arrange site inspection trips to hotels by Government & Corporate clients. Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business. Work closely...