3 front office deparment jobs found in Malacca

Extend warm welcome and help to every hotel guest / patrons / passer by greeting “Welcome to Casa del Rio”, “Welcome back” or “How may I assist you?” Bid farewell and express appreciation to all departing guest by saying “Thank you”, “See you again” and “Have a safe journey back. To prepare welcome amenities of cold towels and sorbets for all arriving guest. Mango leaves should be written nicely with guest name in advance. Ensure that fresh bougainvillea available to welcome the guest To conduct quick inspection for arrival rooms. Inspection must be documented in form of checklist. Any unsatisfactory must be highlighted to Housekeeping or Maintenance.   C hecking in of guest must be done efficiently according to the policy and fundamentals outlined by the hotel. All guests must be escorted to room and Senior Crews are responsible to explain on all hotels facilities. Guest folio must be updated after the guest has successfully checked in to the room. Registration...

Summary of Job: Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. Requirements: Must be able to understand and speak English well Pleasant personality and well-groomed Can interact and communicate well with others Able to work on shifts, during week-ends and on Public Holidays Must be Malaysian Please submit resume with recent passport sized photo

Front Desk Cum Reservation Assistant Job Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (e.g. contact details and exact dates of their stay) - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments - Assisting and advising customers who may be choosing...