3 front office deparment jobs found in Malacca

JOB DESCRIPTION We are looking for motivated, enthusiastic, helpful and friendly individuals who are passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth & efficient daily operations & to maintain guest satisfaction. Job responsibilities: • Ability to perform guest check-in and check-out. • Ability to answer & handle room reservations. • Ability to handle guest request & relation matters efficiently. • Able to provide exceptional customer service at all times. • Ability to plan and prioritize jobs to exceed expectation. • Ability to perform cashier and night audit tasks. • Maintain hotel guest information. • Other duties and responsibilities as assigned. Job requirements: • Fresh graduates or SPM school-leavers are encouraged to apply • Good verbal communication skills in English  ,...

To ensure the customer is wearing a valid and correct wristband, assist in wristband banding, ensure no outside foods & drinks, to be brought into the water park. Responsible to assist in removing wristband at Exit to prevent re-entering or recycling of wristband. To delight customers by ensuring them a pleasurable experience by greeting, communicate in a polite manner and exercising graceful guest relation skills. To attend to customer needs, handle guest related issues including Lost & Found items, feedback and complaints, as well as have a good product knowledge to explain on activities and promotions.

Perform all check-in and check-out tasks Register guests collecting necessary information Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments