4 front office deparment jobs found in Kuantan

The Front Office Executive (FOE) is responsible for planning, organising, coordinating, staffing, directing, controlling and evaluating all operations of the department. The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. To be...

As the Room Division Manager at Mangala Estate Boutique Resort, you will be responsible for overseeing all aspects of the Resort's front office and housekeeping, maintenance, security operations. This is a full-time position based in Gambang, Pahang, and you will play a pivotal role in ensuring the smooth and efficient running of the resort's accommodation services. The position requires strong leadership, operational expertise, and a hands-on approach to managing daily resort operations. Key Responsibilities: 1. Operational Leadership: Oversee and coordinate daily operations across Front Office, Housekeeping, Maintenance, and Security departments. Ensure all departments deliver exceptional guest service in line with resort standards and brand expectations. Monitor and improve departmental performance, efficiency, and productivity. 2. Guest Experience & Service Quality: Maintain a high level of guest satisfaction through...

Job Overview: As the Assistant Front Office Manager, you will play a vital role in ensuring exceptional guest experiences. In this full-time position, you will be responsible for the day-to-day operations of the front office, working closely with the Front Office Manager to uphold the highest standards of service and hospitality. Key Responsibilities: Oversee Daily Front Desk Operations Ensure smooth, efficient check-in/out, room assignments, and accurate billing while maintaining a hospitable lobby atmosphere. Lead, Coach & Develop Front Office Team Schedule, train, and mentor staff; conduct performance reviews and reinforce service standards to achieve consistently high guest-satisfaction scores. Coordinate Guest Services & Logistics Arrange transportation, excursions, and special requests; work closely with Concierge, Housekeeping, and F&B to deliver seamless, personalized experiences. Act as Cross-Department Liaison...

Overview: We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee the overall front office operations, to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction. Oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Responsibilities: Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints. Maintain a high level of knowledge about the resort's facilities, services, and local attractions to assist guests effectively. Develop and implement guest service standards and procedures to enhance guest satisfaction. Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes. Monitor and manage room inventory to maximize occupancy and revenue. Collaborate with...