77 front office deparment jobs found in Kajang

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs,...

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;...

JOB SUMMARY   Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program • Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program. • Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. • Adjusts Elite Member status when necessary according to...

POSITION SUMMARY   Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.   Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and...

JOB SUMMARY   Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CORE WORK ACTIVITIES   Maintaining Concierge Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Understands the impact of department’s operations on the...

As a Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us. You will provide support in all guest service related functions and will be expected to keep up to date with information about services from accommodation to food and beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly. Requirements;  Previous experience within the hotel, leisure or hospitality industry  Good telephone manner and IT Skills  High standard of personal presentation This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company.  Excellent communication and...

To attend to Guests' arrival by assisting with registration and by explaining the Hotel's facilities and services and by allocating rooms as booked . To allocate accommodation to Guests as booked and to ensure it is suitable for them.

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. And, we strongly believe that our Team Members are more than just “employees”. Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual. Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can...

  Basic Function Responsible to direct, control and coordinate activities in rooms reservations, guest services, staff training, and administration, ensuring its effective operations and profitability of the Department. Responsibility and Authority Coordinate with Housekeeping, Finance and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel. See to the preparation and finalization of all Front Office reports, schedules and so on. Spot check employees’ performance regularly, correcting any mistakes and inadequacies. Train personnel...

A guest service assistant is an individual who provides assistance and support to guests in hotel. Responsible for creating a positive experience by answering questions, providing information, and resolving complaints.

SPM level with experience in Hotel Diploma level in any field Experience in Customer Service handling Good English communication

Minimum 3 years experience at Supervisor level Good English speaking Good customer service

Internship For Hotel Management Trainee We welcome all graduates/undergraduates of Hospitality & Tourism or its equivalent field to start your exciting learning journey with us. All interns will be given the chance to explore their career experience in various hotel operations and other relevant departments.   Job Highlights Friendly and open-minded working environment Possible career advancement & growth Access to one-to-one sessions with the Director of the company to discuss your personal growth Main Job Description Maintaining the quality of service  Greeting and attending to walk-in guests' enquiries/feedback etc. Answering calls pertaining to guest enquiries efficiently and professionally. Communicate with guests, lead guests to make the booking, and update into system. Respond to guests’ requests/inquiries during their stay, and communicate with other relevant departments to resolve...

Specification for this role:- Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. Skills required:- Good command of English Proficient in Mandarin is bonus Pleasing personality Guest oriented and service minded Good communication skill Job Description:- To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. ….. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform housekeeping on the checked-out...

JOB SUMMARY Serves as the Asst Manager / Manager on Duty and oversees all property operations and able to speak Japanese language with guest. Ensures that the highest levels of hospitality and service are provided to guest. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.   CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR able to communicate fluently in Japanese language with guest.   • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.   CORE WORK ACTIVITIES   Monitoring Property Operations • Monitors and ensures compliance with all Guidelines...

PLANS AND COORDINATES THE OPERATION AND MANAGEMENT OF THE FRONT OFFICE  IMPLEMENT COMPANY POLICIES AND PROCEDURES AS DETAILED IN THE FRONT OFFICE MANUAL CONTROL THE PREPARATION OF ROOM OCCUPANCY FORECAST ON DAILY, WEEKLY AND MONTHLY BASIS. HANDLE GUEST COMPLAINS TO SATISFACTION OF ALL PARTIES. ENSURE ALL FRONT OFFICE STAFF PERFORMED DUTIES IN ACCORDANCE WITH HOTEL STANDARDS AND POLICIES. CONTRIBUTES TO PROFITABILITY OF THE HOTEL THROUGH MANAGEMENT OF OCCUPANCY LEVELS.

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

We are looking for  Ambassador   who are enthusiastic, optimistic and treat everyone with respect. You will work together with the fellow ambassadors to deliver exceptional service for our guests. We don’t need you to have hotel experience, we want you to have a genuine interest and passionate on what you do! What is your role? You are responsible to welcoming our guests to the world of citizenM You will have to assist our guests at our check-in and check-out kiosks; carry and store guest luggage in the luggage room You need to handle cash and other forms of payment You also need to prepare and serve all food & beverage related items by following all food safety and sanitation procedure You must maintain the hotel environment to ensure a clean and comfortable experience You will assist in societyM meeting rooms and functions You will have to promote the retail items at collectionM You are responsible for the shift opening, closing and side duties You...

As an ambassador intern, naturally you are enthusiastic, optimistic and treat everyone with respect.  You work together with your fellow ambassadors to deliver exceptional service for our guests!     Your main tasks are: •    Welcoming our guests to the world of citizenM •    Assist our guests at our check-in and check-out kiosks •    Assist in carrying and store guest luggage in the luggage room •    Prepare and serve all food & beverage related items •    Handling cash and other forms of payment •    Maintain the hotel environment to ensure a clean and comfortable experience •    Assist in societyM meeting rooms and functions •    Assist in promoting the retail items at collectionM •    Assist in shift opening, closing and side duties  •    Re-stock bar, pantry, societyM and collectionM •    Follow all food safety and sanitation procedure •    Practicing all general safety standard •    Familiar with Hotel Management System, Point of Sale System and Kiosk •    Update and...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...