9 front office deparment jobs found in Bandar Penawar

Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. Resolve guest complaints using property procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. Participate in Sound Check meetings on each shift. Always smile and offer a warm greeting to all. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. Take initiative to offer assistance throughout the property. Operate ethically to protect the Hard Rock brand.   Utilize programs designed to help Save the Planet. Perform duties in...

-Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) -Greet and welcome guests -Answer questions and address complaints -Answer all incoming calls and redirect them or keep messages -Receive letters, packages etc. and distribute them -Prepare outgoing mail by drafting correspondence, securing parcels etc. -Check, sort and forward emails -Monitor office supplies and place orders when necessary -Keep updated records and files -Monitor office expenses and costs -Take up other duties as assigned (travel arrangements, schedules etc.) Requirements -Proven experience as front desk representative, agent or relevant position -Familiarity with office machines (e.g. fax, printer etc.) -Knowledge of office management and basic bookkeeping -Proficient in English (oral and written) -Excellent knowledge of MS Office (especially Excel and Word) -Strong communication and people skills -Good organizational and multi-tasking abilities -Problem-solving skills...

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone calls Receiving and sorting daily mail Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.   Set up treatment stations, ensuring all products and equipment are present and equipment is in working order.   Greet guests, confirm services, and escort to treatment room. Ensure medical releases are signed, as required. Conduct pre-treatment consultations. Explain draping procedures to guests and ensure they are followed.   Conduct treatments. Promote and sell treatment products according to guest needs and preferences.   Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.   Maintain positive and professional...

  Lead, direct, and manage all department operations.   Maintain regular presence throughout the department.   Establish and maintain accurate inventory records.   Participate in periodic department inventories.   Recommend appropriate actions based on results of inventory reporting.   Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed. Build business/market share by developing new ways to promote company and by participating in events to increase sales and profits. Ensure the proper handling, maintenance, storage, and security of all department equipment. Oversee coordination and execution of Rock Spa packages. Oversee cleanliness of treatment rooms, retail area, and dispensary for professional Rock Spa products. Implement Rock Spa training programs and monitor performance. Organize and lead spa reception operations. Monitor and maintain daily schedule.   Resolve scheduling issues, as...

Open and close Rock Shop according to procedures. Ensure cashier station is organized and fully stocked at all times.   knowledgeable of product information, including styles, colors, sizes, materials, and philanthropic components, to explain features and benefits and answer guest questions.   Use suggestive selling techniques.   Maintain counters, showcases, shelves, and racks, ensuring all are free of dust, spots, marks, and damage.   Stock and display merchandise, ensuring items are fully stocked, neatly stacked or hung, and properly priced.   Operate point of sale system.   Reconcile bank at end of shift, ensuing bank is balanced.   Process merchandise returns according to procedures.   Ship guest purchases.   Maintain dressing rooms.   Receive and unpack merchandise shipments.   Follow loss prevention procedures.   Maintain positive and professional communication with all staff.   Provide recognition to others, including...

Assist all department operations.   Maintain regular presence throughout the department.   Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages as may be assigned. Preparations, service and content of menu items, Coordinates with kitchen on daily or monthly specials and promotions. Establish professional service for VIP as and when required/ Personal-assistant. Check Rock Royalty Level guest preference and choice during stay beside escort to room assigned. Perform Rooming for Rock Royalty Level guests and responsible to overview entitlement and privileges. Establish and maintain accurate inventory records.   Participate in periodic department inventories.   Recommend appropriate actions based on results of inventory reporting. Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed. Maintains proper records of Sales,...

Proactively offer guests assistance with baggage in any area of the property.   Upon departure, thank guests and invite them back to the hotel. Orient guests to the property when escorting to guest rooms.   · Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.   Store and retrieve luggage for guests.   Assist individuals and groups with check-in, checkout, and room changes. Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.   Ensure property entrance, lobby, and bell closet areas remain clean and orderly.   Utilize bell carts effectively and with caution.   Ensure carts remain clean and in good condition. Request taxis and shuttles for guests, as needed. Notify Front Desk of VIP arrivals. Engage in conversation with guests at property entrance and in lobby areas. Maintain an alert position at post at all times. Work...

DUTIES & RESPONSIBILITIES : GOLF ASSISTANT 1.   Get Everything ready to ensure smooth operation. Smile and greet golfers. Arrange buggies for daily use. Arrange Golf Bag on buggy. Wash and clean buggy after used. Charge buggy. C heck and clean golfers equipment after game. Assist changing buggy when breakdown in golf course. Inform Security if buggy breakdown and immovable in golf course.   Fill up form to Security. Assist in whatever necessary. Any other tasks related to golfing to be assigned from time to time and subject to change. GOLF ASSISTANT CUM BAG DROP OF THE DAY 2.   Ensure smooth tee-off and maintain tee-off record procedures.                                               Standby at drop bag area Assist golfer to relieve the golf bag from their car. Arrange golf bag on buggy according to flight. Assist to transfer golf bag to golfer’s car correctly. Keep drop bag area clean.   GOLF...

Supervise department operations.   Maintain regular presence throughout the department. Supervise employees to ensure assigned duties are completed to standard and a positive guest experience is delivered Monitor and evaluate staff performance and deliver recognition and rewards.   Ensure control of all keys required to operate the department. Help create and modify the weekly work schedule, as needed. Ensure the proper handling, maintenance, storage, and security of all department equipment. Supervise and participate in periodic department inventories. Assist Room Attendants in cleaning rooms, as needed.   Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.   Enter guest rooms according to procedures, including respecting Do Not Disturb rooms. Assist Room Attendants in deep cleaning guest rooms. Remove In Room...